-
February 2024 by Y. Mestrada
I had a great experience with purchasing four new tires for my car. Excellent customer service. The staff is super friendly and helpful. The service was quicker than expected. Great results. Highly recommend this business.
-
February 2024 by Jolene Flores
Phenomenal experience. Monica and entire staff were friendly, helpful and honest.
-
January 2024 by Mona
Friendly team that does quality work.
-
October 2023 by Scott Hosier
Great experience. Both Sean and Josh were very professional and helpful. Would highly recommend this Big-O Tire.
-
September 2023 by CJ M
I received an oil change here and very good service. It does seem to be fairly expensive however everything seems to be expensive nowadays.
-
July 2023 by Joseph Thomas
Staff got me taken care of really quick. Scott was very helpful.
-
June 2023 by Jennifer Cadd
Thanks for the curbside help when my car broke down(gas) in front of your shop. Nice guy came to the rescue!
-
May 2023 by ScaleRaceTeams SRT
Great guys super knowledgeable and flexible, had a tight budget to get tires done and they worked with me to make it happen, got my jeep back in under an hour and their balance was damn near perfect, too bad I screwed it up by swapping to beadlocks and balance beads.... Live and learn haha.....
-
May 2023 by Nora Morinda
I was expecting to wait at least an hour on my tire mount and rotation, and whatever goes with that, but I waited a little over half an hour. I was like, wow.
-
April 2023 by Mason Clark
I came into the store clueless and Sean was super helpful.
-
March 2023 by Boss M.
Most people try to take advantage of me because I'm older but Sean was super helpful and nice.
-
March 2023 by Sharon M.
I was visiting Healdsburg when my newly acquired vehicle told me that my rear left tire needed attention. I took it to Big O Tires and learned there was a nail in my tire. They took care of me and my tire immediately and repaired my tire while I waited. Great service.Thanks very much!
-
February 2023 by Mary An Sawyer
Big shout out to Sean and the guys at Big O Tires in Healdsburg. Great service, knowledgeable, understanding. They listen to my concerns and got everything Fixed on my car I’m so happy.
-
February 2023 by David G.
We took a truck that was recently purchased that needed repairs. We requested that the truck be inspected for any additional issues that needed repairs. We specifically asked to see if there were any fluid leaks while they performed an oil change and power steering repair. We were given a list of other items that needed attention (nothing on gasket leaks or fluid leaks) and paid $1700 for repairs that were up charged from a simple power steering replacement. A week and a half later a check oil light turns on. We check the oil and it's empty. We go back to Big O's and I speak to the Manager Sean and showed him a photo of the oil pan soaked and the plug leaking. He said he would take care of it. Next day he claims the vehicle needs $900 additional work on a leaking pan and valve that their incompetent inspector mechanic apparently missed. When I complained about why they did not catch such and obvious leak the incompetent manager Sean made excuses. Their lack of leadership shows in their lack quality and customer service. I believe it is a possibility that they could of deliberately sabotage the vehicle to slowly leak to create more repairs or their incompetence has saturated the entire shop due to incompetent manager Sean. I highly recommend Cloverdale Automotive in Cloverdale over Big O Rip off of Healdsburg!! Have nice day!!!
-
February 2023 by Tammy L.
The new owner Sean is not the friendliest guy, terrible customer service. I bought 4 new tires and when I walked in he just gave me the quote and a pen, he did not tell me what cost was, what the cost included or anything. I read through everything and then signed. Once they were done installing the tires, again they did not go over warranty information or tire rotation or anything that was included with my purchase. I had to ask all the questions I feel like I'm spending almost $1400, they should have way better customer service and explain what is included with the purchasing the tires there.
