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September 2023 by T J.
Eric, who helped me Monday night, was terrific. Above and beyond. Found everything I need, which was quite an eclectic basket of items.
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September 2023 by Pamela H.
If you have issues here too, please rate your experience, complain to CVS cvs.com/help/email-custo… If your complaint is not resolved, try the BBB bbb.org/leave-a-review and/or California 's pharmacy board at google.com/url?sa=t&sour… Don't let the issue rest. During my recent visit I found the pharmacy tech to be cordial. However, the head pharmacist, Mindy, is rude, judgemental, and either short sited or paranoid. I am a former customer of Longs who remained loyal when CVS took over. I've lived in Palo Alto and Foster City, and never had an issue with prescriptions. Until Mindy. She didn't make any effort to make things right. She certainly could have put her paranoia to rest with a few phone calls or looking at her CVS database. However, she doesn't care at all! Don't go there. There are several pharmacies in Healdsburg, at least one probably has a pharmacist that is better educated and Don't leave there in tears like me. This institution is not worth it.
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June 2023 by Stan B.
Went to pick up a prescription for my wife she gets every month. Pharmacist was on phone for 30 minutes then was not able to find prescription. After 30 minutes he informed me he spelt my name wrong after being on phone with my doctor . Not a problem but had an attitude. Will go back out of convenience but not more
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January 2023 by Nelson D.
I have moved around a lot and have been to many pharmacies. I have NEVER had a pharmacy be so difficult, so uninterested in helping, or so dismissive of medical concerns about not receiving vital medications in time due to their ineptitude. It is infuriating.It's a totally incompetent pharmacy and particularly the young, dark haired pharmacist. It seemed as though she was being deliberately difficult. She was not communicating vital information related to our conversation (including that the medication I was trying to get was out of stock anyway!!!) She talked over me and I had to ask the same question 4 or 5 times in a row trying to get her to clarify what she was saying, and she just continued to repeat the same phrase over and over. She also does not understand the distinction between a law and a CVS policy. She claimed new laws had passed that are merely CVS policies. She also tried to blame my doctor for her ineptitude, saying that he must not understand how submitting prescriptions works, which is absurd and insulting. I highly recommend the local Safeway pharmacy and will be switching back. I transferred to cvs because my insurance was gonna cover a med that they didn't cover at Safeway. I should've payed the extra money and never have switched!!! Seriously this CVS is so bad.
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January 2023 by Lisa S.
Worst pharmacy I've ever dealt with. The pharmacist is nasty and needs to change his attitude. Look at your reviews. The store is filthy and totally unorganized. Everybody needs to know about this. I've dealt with many CVS pharmacies but this is totally the worst experience I've ever had. I'm shocked that this store is In Healdsburg.
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November 2022 by Bryce B.
Good selection and nice staff. Not sure why the negative posts as I found the store to be just fine.
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July 2022 by Kim T.
The worst cvs I have ever worked with 11:00 said it would be ready at 12 came back at 2:15 and still not ready. When called on phone pharmacist told me to please hold she had real people to serve! Really!
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January 2022 by Brittany C.
They have decided not to open until 9am on the weekends but haven't updated their hours on any platforms. Just a sign in the window.
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September 2021 by Dana H.
Worst CVS ever. The tall young brunette cashier treated an elderly man badly as he had a hearing problem when he asked where the Q-tips were. She said aisle 22 but he looked at her puzzled. It was obvious he doesn't hear very well. She rolled her eyes and told him again. I bought a box of wine this morning. When I got home, I noticed the top of it was very dusty. I then looked at the expiration date and it was January 2021. That's 8 months past the expired date. I took it back with the receipt half an hour after the purchase. The tall young brunette said they don't refund liquor. I said it was completely unopened but she said it didn't matter. She followed me over to the wine section and all of that lot was expired with a date of January 2021. She said I still couldn't get a refund but they would exchange it. Well, I'm not going to exchange it for another one that has the same 8 month old expiration date. So I picked out another varietal from the same winery. She said "Don't bring it back again". The date on the replacement different varietal was March 2022. I said I won't bring it back. I told her they store should pull off the shelves all of the expired ones. She rudely said she just got in at 11am and doesn't have time to pull them. If I could give this CVS a negative 5, I would. Worse customer experience ever!
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August 2021 by Mary V.
I appreciate having CVS in town for the convenience of finding quick toiletries or medicine or snacks.Unfortunately they often seem understaffed and under-stocked.I will continue to shop here for a few products. They do carry La Roche Posay if you're looking for fancy skincare! And they often have Hippeas vegan chickpea puffs (IYKYK); they are hard to find but are also sold at Shelton's in town and at Whole Foods in Coddingtown Mall.If you do visit this CVS, don't be surprised if you see a cat lounging in the aisle or helping himself to cat food. That's Miku, a local 'stray' cat (who has a human but spends most of his time about town).
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June 2020 by Katie B.
June 13 Saturday The manager or clerk working the early morning shift here on this Saturday June 13th 2020 the disheveled meth addict looking female with the glasses and the red hair the fat obese one she needs to be fired immediately how she interacts with the public is a disgrace when I went inside your Pharmacy she followed me around like I was a criminal made me feel very uncomfortable in fact I think she's on drugs
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March 2020 by Scott S.
The pharmacist here is absolutely awful. Not sure how he still has a license. Avoid this place at all costs. He's so lazy he keeps sending prescriptions to rite aid instead of filling the prescriptions himself. For those of you wanting to place a board complaint, here's the website: Pharmacist name: Dan golden Pharmacist license number: RPH 32668
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October 2019 by Mike L.
Consistently bad customer service at the pharmacy counter - slow and cold-shouldered. The final straw was this morning - walked in and the gates were halfway up. I asked if they were open and the male pharmacist just said "hours are posted there" and pointed. Note to staff: it doesn't take any additional effort to say "we'll be open in about 10 minutes if you'd like to wait." But based on past experience I think they really just don't care. We're switching to the Rite-Aid in town - and the CVS guy probably will like that since it means less work for him. Nice.
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September 2019 by Kellie C.
I frequent this CVS because it is local in the area. Tonight my boyfriend drove me over to pick up a thermometer because I'm running a slight fever. While I was picking one out he went over tot he Lotto machine to get a powerball ticket. Hey, gotta play to win, right? Anyways my boyfriend inserted $5 dollars into the machine but was unable to purchase a ticket. The message "printer jam, see attended for assistance" was flashing on the screen. My boyfriend politely asked the worker FOXIENE for assistance like prompted. I have never witnessed such horrible customer service. I hate long reviews so I will wrap this up but she was so rude and aggressive towards my unsuspecting boyfriend I felt the need to write this. Finally after the the fourth unwarranted insult towards us we asked for her name. She refused to give it to us and only gave in when we insured her we would be reporting her to higher management. It was by far the most uncalled for and upsetting experience I have had in a very long time (and I work in customer service). P.s. my boyfriend is convinced she was on drugs.
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February 2019 by Randi N.
No motivation to work at a productive pace. No customer acknowledgment. Disorganization Still holding at one star. No motivation, forgetful, no acknowledgment.