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July 2023 by Toni Y.
Erica is very helpful and made it easy to get a storage unit. The units are clean. The price is reasonable. Anytime I have had a question, they have courteously answered. It is so nice to deal with happy, helpful people. Everything is explained as to how the locks work and if you have an upstairs unit, there is an elevator and a flatbed trolley to cart your boxes to your unit. Very happy we chose Empire Storage.
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April 2022 by Vanessa C.
Obviously this storage facility does not have any sort of pest control. I don't believe they even check the hallways of the internal units regularly. As soon as I walked into the building to access storage unit I could see rodent feces. I had to throw away my kitchen table, desk, and my children's baby bedding I've held onto for 15 years due to the extensive damage. When I brought this to the employees attention, I was told that I should've checked in on my unit every now and then, and that she was told that does happen if you don't check. I couldn't believe that response. This place is filthy. I've had my belongings stored at lots of facilities in Fresno, CA. and never had this problem. I've never seen anything like this It was like a movie and just utterly disgusting. Took us way longer than expected to move our belongings out.
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January 2022 by Mary V.
Had some work stuff building up in my tiny basement so finally found a storage unit. The staff were friendly on the phone and in person. I showed up in person and the staff happily took me on a tour of my options, even in the pouring rain. We returned to the office to sign some paperwork and get a key and a gate code, and then I was on my way to fill my unit. The prices seem reasonable compared to what a friend is paying down closer to SF. I wanted a drive-up unit, thinking that would feel the safest, but none were available. I ended up with an indoor unit on a small, straight hallway. The indoor hallways have lights on 30-minute timers and natural light, and exit doors at both ends. And there are cameras everywhere which is comforting. My unit is clean...dark though, especially in the evening. I may buy a few battery powered lights. The office is open 9am-5pm Mon-Fri and I think 9am-1pm on Sat. They sell boxes if you need any. The entrance gate is accessible everyday from 6am-9pm, except on major holidays when the entire facility is closed (plan accordingly!). 5 stars for my initial experience!
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April 2021 by Meg
Marcia is amazing!
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February 2020 by Wendy DeHarpport
I highly Recommend empire mini storage. They made my very stressful transition smooth, easy, fun, and affordable. Marcia and crew have been super helpful, communicative, and pleasant in every way. I almost don’t want to take my things out of storage as I will miss our visits!! Also the storage units are clean, efficient, and easy to navigate. And- you can’t beat the location!!
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February 2020 by Wendy D.
I highly recommend empire storage. They made my very stressful transition super easy and actually fun not to mention, the most affordable. Marcia and crew are very down to earth, super helpful, communicative, and easy in every way. This is only the second time in my life I have used storage and I could not be happier with this choice. I almost don't want to take my stuff out of storage as I will miss my banter with them!!
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July 2019 by tako girl
The staff at Empire Mini Storage were so friendly & helpful. The facility is extremely clean & safe. The cost was reasonable as well.
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July 2019 by Cally Puckett
Friendly and helpful staff, convenient hours, and a clean, secure facility!
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July 2019 by Tony D.
Super great customer service! We moved our storage here from Santa Rosa last year. The staff are all super nice, very courteous and helpful. Very safe and secure.
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June 2019 by melissa monson
Empire Mini Storage in Healdsburg is excellent. The facility is clean and neat and the staff friendly and very helpful. And, great location!
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June 2019 by Noah Crosson
Very friendly staff, clean facilities, and normal pricing compared to storage units in the area. I feel comfortable leaving my belongings here and like the easy access.
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March 2018 by Janet A.
Best storage unit around! Super friendly people, clean grounds and units. They go above and beyond to accommodate you. Highly recommend this storage facility !
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January 2018 by Kris Linder
These folks are the best...great location, ez in and out, very helpful
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December 2017 by Bob B.
What storage facility decorates their entry for Christmas? Empire I felt i was driving into a nice apartment complex, not storage units. Erica was phenomenal in an effortless manner inhelping me register - important for one of the Santa Rosa fire victims. Absolutely spic and span units and professional quality locks. Cameras all over for security important as our most treasured items rescued from the fire are there! Cannot recommend it too highly. Thanks
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November 2017 by Lynne B.
EXCEPTIONAL!!!!!! Who gets this level of customer service from a storage facility???? I did!! Marcia and Erica are amazing. I called a few weeks ago in need of a small unit for my daughter who had to move. Marcia had to give me the bad news that they did not have the size I was looking for but would put me on a waiting list. The day I was about to sign a contact for a unit in Rohnert Park I received a call from Marcia that a small unit just came available. Miracles do happen, whoop, whoop. The sign up process was effortless and facility is very clean and secure. Just what I was looking for. Thank you Marcia and Erica
