June 2022 by Angela K.
I recently moved to Healdsburg. My bank does not have a location in Healdsburg, and the only two options are Montgomery Village and Rohnert Park. I recently needed to exchange $300 cash for smaller bills for an event that was happening in two hours' time. I thought this was a basic service that banks offered. Where else would you go but to a BANK? I was incorrect. I was rudely informed that Exchange Bank only makes change for members. My reply was, "Well, the grocery store said they weren't a bank, so I came to a bank." Again the reply was, "Sorry, we only make change for members." This response is ridiculous coming from any bank, but considering Exchange Bank is a local Sonoma County bank, I am disappointed by your business practice, your response, and your unwillingness to provide a basic banking/money-related service to the community.