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March 2024 by Ben Slivka
Great location, friendly staff, room was done except the bathroom ceiling exhaust fan was inoperable. I reported it several times during our 2 night stay, but it was not repaired. The hotel is on the main road through town, and there was a lot of street noise -- traffic and pedestrian voices -- on Saturday night. So, the location is close to great restaurants, but noisy on weekend evenings.
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January 2024 by Jo K
Location is perfect and the rooms are nicely decorated. Bed and pillows were comfortable. We had the cheaper rate that put our room facing the street which can be noisy and a bother for some. There are interior rooms that you can choose or be sure to request when booking. The only down side of the room is the lack of counter space in the bathroom. However, they provide a couple snacks and a bottle of wine for free.We were there during the holidays and the lobby was decorated and felt cozy. The staff was very friendly and super helpful.
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November 2023 by Mme Kerrie “KMC” Chabot
Great restaurant in back patio.Sunday menu was delicious.Food & drinks: We didn't stay at hotel, only the restaurant.
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October 2023 by Danielle M.
Updated review 10/13/23Once again disappointed to hear from manager, Jonathan Uribe (in the form of a public reply to a poor review) when we have been directly reaching out to management and being ignored. I'm so tired of being gaslit about the experience we had at your hotel. As for the VOICEMAIL (not phone call), not once did Jonathan apologize for our experience but rather asked TWICE for entry into our room to search our belongings to ensure they belonged to us. I have never been accused of theft by a hotel, especially one that lost my things to begin with. I'm also confused as to why the urgent matter of lost luggage is mine to resolve "urgently and efficiently" as I'm a guest of the hotel, not an employee. Also, your general manager did not offer "a bottle", he offered Champagne then brought us $13 pharmacy Prosecco. Alongside that "Champagne", we were given a $50 Spoonbar voucher that excluded TAX. You want guests paying taxes on a gift? Smells broke. And that complimentary dinner that was offered to us was at Spoonbar, which was CLOSED the day he offered it. This restaurant also offers zero vegetarian options, which is why we initially declined before realizing that it was entirely closed. Seems like something a general manager should know. That's not a resolution, but rather a slap in the face. To any guest looking to enjoy a wine country trip, I'd highly recommend avoiding any property managed by Piazza Hospitality Group. This includes H2Hotel, Hotel Healdsburg, Harmon Guest House, Hotel San Luis Obispo, and the (coming soon) Hotel Sebastopol.While our initial complaint was with staff, the true discomfort we felt while staying at this property was from THE MANAGEMENT. I'm also tired of the excuses from upper management blaming the staff and in the same breath, delegating tasks to them that they're clearly ill-prepared/untrained for.We'd love to have resolved this privately via email, but unfortunately no one will get back to us and now my comments on social platforms pleading for a response are being deleted. Strange how I only heard from anyone when we reviewed our experience publicly...
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September 2023 by Rebecca F.
LOCATION LOCATION LOCATIONGreat location. Friendly staff, clean and free bikes to ride around the town. Continental breakfast included, hard boiled eggs, fruit, yogurt, granola and small croissants with coffee or tea.There is a small pool and outdoor seating in the back.Starting to show a little wear and tear.Will definitely stay again.
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September 2023 by Kerrie “KMC” Chabot
Great restaurant in back patio.Sunday menu was delicious.Food & drinks: We didn't stay at hotel, only the restaurant.
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August 2023 by Piyal Hyder
Great place to stay in Sonoma. We love Healdsburg and this hotel is within 0.1 miles of great restaurants and shops.
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July 2023 by Seth Dean
Great location if somewhat average service and room quality. Chill and hands off vibes which was nice. But central location makes everything easy walking distance.Breakfast was fine and the pool was very small and very crowded. But as a chill place to sleep for venturing out or eating at Single Threat, ideal.
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July 2023 by Nick P.
We booked a room for 2 nights in July.Pricey basic " Eco King."The good.....Front desk staff and housekeeping.Lots of ice cold bottled water.Beautiful lobby area.Spoon Bar restaurant was outstanding!Location near the main square.The bad ...Room was very small for the price.Tried 3 different cards to open pool gate without gaining access. Staff showed us how to reach over fence to open door.Located on the busiest street in town with lots of traffic.Valet service not so good. Car came back super dirty.The ugly...Think Ikea decor in the whole room.Nespresso coffee machine in our room undrinkable.King bed so low it was almost on the floor. Just a mattress on top of a wooden frame Room above us was super noisy when people are walking around above and playing guitar. We were up from 11pm-2 am .We had to pack up and request another room the second night.Bath sink area has minimal space to store anything with no countertops anywhere. When taking a shower water splashes all over bathroom floor.Ice machines all out of order causing us to find housekeepers to go to basement for ice.We will be back to Healdsburg but will definitely stay elsewhere.Just our opinion and we travel extensively....
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June 2023 by Kevin Coughran
I recently had the pleasure of staying at this hotel for a wedding I was videographing/photographing a wedding day, and I must say, I was thoroughly impressed with my experience.First and foremost, the location of the hotel was perfect for the wedding. It was just a short distance away from the venue, which made my commute a breeze. The hotel also had plenty of parking, which was a relief since I had a lot of equipment to transport.
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April 2023 by Larry D.
Fantastic location on Healdsburg ave. Valet functioned well. Room was spacious with a nice patio that we unfortunately did not take advantage of- needed more time there. Did not care for the bathroom layout as there was an open shower. Complimentary breakfast was nice. Hotel is a wonderful choice when staying in Healdsburg
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April 2023 by Stephen T.
My problem isn't with the hotel. Our stay and quality of food was what we paid for. Very average. My issue is with the valet parking. We arrived at 3pm and had early dinner reservations locally. My car was parked when we arrived at 3pm. We returned at around 8/8.30pm and my car was parked on the road but not outside the hotel. I didn't feel comfortable about it as the car is new and I didn't like the idea of the car being driven around, it happens. In the morning we asked the valet to get our car. The rear windshield wiper had been snapped off and the door mirror had been pulled back so it was broken loose. The manager never contacted me and the lady at front desk told me to contact my insurance company. I understand that the valet service will not take responsibility but an apology or even an offer of a complimentary drink the next time we are in the area. Very disappointing. Weak management.
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March 2023 by William Schroeder
Great hotel with comfortable rooms and suites. The building is pretty new and very comfortable to dine and stay. Breakfast was very nice although the buffet is not a buffet. It’s yogurt, granola, and a small fruit bowl. The breakfast outside of that is very good and the service is attentive.The rooms near the street get some unavoidable light from the street and a tiny bit more noise at night but it’s not a nuisance. The rooms have plantation shutters instead of blackout curtains which is why you notice this.The bed is a decently firm bed with a featherbed on top combined with good down pillows and after down pillows. The thermostat is a bit confusing to operate and we heard others having breakfast with the same observation. A different thermostat or a info tab near the thermostat would be helpful.We rented a Tesla on our trip from Hertz and the hotel has a destination charger which is phenomenally helpful. We paid more for Valet for this reason and because parking can be tricky without it. That said, gas in California is expensive and it’s nice that I can top off at the hotel without an additional cost.**The negatives are that Verizon service in Healdsburg does not work and you have to use Wi-Fi to do anything - which the hotel has. Calls do not go through and this is an issue if you have an emergency. This has been an issue since our last visit and it’s truly a hazard and seems like the local government is the issue. It makes me not want to visit Healdsburg as it makes navigation, work calls, being able to work - a pain. I hope the hotel lobby will push this up the poll as an issue.**
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March 2023 by Donna Buhl
The very accommodating staff anticipating all the guest’s needs?
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March 2023 by William S.
Great hotel with comfortable rooms and suites. The building is pretty new and very comfortable to dine and stay. Breakfast was very nice although the buffet is not a buffet. It's yogurt, granola, and a small fruit bowl. The breakfast outside of that is very good and the service is attentive. Healdsburg is a charming town with nice restaurants within easy walking distance of the hotel. It's also close to a lot of great wineries in the area. The rooms near the street get some unavoidable light from the street and a tiny bit more noise at night but it's not a nuisance. The rooms have plantation shutters instead of blackout curtains which is why you notice this. The bed is a decently firm bed with a featherbed on top combined with good down pillows and after down pillows. The thermostat is a bit confusing to operate and we heard others having breakfast with the same observation. A different thermostat or a info tab near the thermostat would be helpful. We rented a Tesla on our trip from Hertz and the hotel has a destination charger which is phenomenally helpful. We paid more for Valet for this reason and because parking can be tricky without it. That said, gas in California is expensive and it's nice that I can top off at the hotel without an additional cost.**The negatives are that Verizon service in Healdsburg does not work and you have to use Wi-Fi to do anything - which the hotel has. Calls do not go through and this is an issue if you have an emergency. This has been an issue since our last visit and it's truly a hazard and seems like the local government is the issue. It makes me not want to visit Healdsburg as it makes navigation, work calls, being able to work - a pain. I hope the hotel lobby will push this up the poll as an issue.**
