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July 2023 by Eric M.
I went to the ER and has a great experience. Competent, friendly staff. Clean and easy to get there. They don't have tons of services, like specialists on staff, but I would go there again for emergent care.
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April 2023 by Sheri S.
My trip to Healdsburg Hospital ER: I walked in with a gash on my elbow in need of a sew-up after my bike accident. Michael (PA? nurse?) immediately put me at ease with his confidence and humor. Within minutes, the staff was attending to me. I was amazed: from check-in to treatment was about 15 minutes. Dr Deas worked on sewing me back up. He was GREAT! X-Ray techs were also very good. I was out of there before you can say, "look out for that pothole!". Now back in my hometown, my doctor commended the suture job that Dr Deas did. The medical care at this ER is excellent. I am grateful!!!!
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February 2023 by Nicklas M.
Here is an example of a crappy local facility who hires doctors but understaffs them , allowing prescription and other vital supplies, to be delayed or not returning calls back, their patients, I saw Dr LeKander and his new assistant, was horrible! ...Sorry , as I explained today your unwillingness to return a patient call is unacceptable! I'm confused how they are in a critical care business without proper supporting help . The Great Dr LeKander....warned me , so I'm not surprised. There is no excuse for five , no call back snd ridiculous waits on calls. Santa Rosa Memorial is exceptionally good following up , calling back . That's not acceptable! I changed Doctors advocating for myself, have mercy on those unable!!!
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November 2022 by Sal B.
This is the closest hospital to me as I live in Cloverdale. Over the past 2 years I have been assigned to 4 different doctors. This is due to the doctors all quitting to work elsewhere. I'm not sure if I even have a doctor now. Recently I telephoned the hospital to ask what I should do for my positive Covid test. I was charged nearly $400 for making that phone call. I requested an itemized bill, as they do not tell you what you are paying for unless you request an itemization after they bill you. My request was denied and they threatened collections if I did not pay them. So, if you want to beg to find out what you are paying for, or if you don't mind playing doctor roulette, then this is the place for you. What a shame.
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August 2022 by Ashley K.
If I could give no stars I would, Healdsburg ER is just for basic emergencies like stitches or a cast. Not anything else, that being said, one of my parents used to work here decades ago and I was born there when the L&B department was open. From what old coworkers have told my parent since Providence has taken over it has barreled to rock bottom. They have high turnover rates, nurses are a mixed bag. there are a handful of nice ones, but primarily rude ones. The one my mother recently had was rude and unprofessional, my mother requires someone in the room with her because of mental health issues and forgetfulness and we know her medical issues, should she forget to tell them. I followed all COVID protocols, I had a mask and my vaccination card at the ready. She threw a mini tantrum and made it clear this was an inconvenience to her. She then proceeded to complain we didn't understand COVID, to which I disclosed we did, we had the original variant and I am left with Post-Covid/ Long COVID so we understand. She then turned around and very snarkily said" well I could lose my job, I like my job". But no other nurse or doctor had a problem but her. Once my mother was in a room she then proceeded to make more unprofessional statements. My mother came in with chest pain, she told her it was likely a chest wall muscle sprain, and someone my age couldn't possibly know the pain because I'm "young and healthy". I told her I do, because I live with chronic pain despite my age. Personally, if it is within your means, just do not go to any of the hospitals in Sonoma County. The amount of medical malpractice that happened to a family member at Sutter and Providence was horrifying. My family chose not to pursue a lawsuit because my family member was gravely ill. I drive myself and my child to Stanford or UCSF, and the level of care and professionalism you get there you could never get from any of the hospitals in this area combined. All the hospitals here clearly discriminate against what kind of insurance you have. If you have Medi-cal/PHP of CA you get subpar care compared to someone with private insurance. There are too many people who work in the healthcare profession here that clearly do not care, they are just in it for the money, which compromises care. The doctors as well, there are good ones in a sea of bad ones. But they are so conceited and get offended when you ask for a second opinion because the area in which they are advising you in they do not have expertise. Whereas in Stanford or UCSF encourage you to do so or even sets you up with a doctor with an expertise in the area. They are good enough to know and have the patient well being in mind to refer you to someone else. Where at Providence and Sutter hospitals many of them get offended. I even saw a nurse practitioner at their Windsor doctor's office, who wanted to manage my psychiatric medication after explicitly being told by the doctors at the Stanford in-patient psychiatric unit I was in. That I needed to be referred to a psychiatrist and psychologist. She even tried to prescribe my mother a medication that would make her condition even worse.And I reiterate if it is within your means at all, I know it's not within everyone's means. Just avoid all hospitals in Sonoma County, go to Stanford, go to UCSF. The level of care, compassion, and professionalism I have come to expect, you will never get in any of these hospitals. Save yourself an 9+ hour ER visit and go to UCSF or Stanford. By the time they have put you in a bed here, you would seen and on your way home or admitted if needed.
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April 2022 by Mike K.
This review is for every single person I came in contact with during my total hip replacement. From the front desk to every single nurse the care was exceptional. The nurses I had were so compassionate and caring it was above and beyond anything I could of expected. Thanks again to the great staff at HDH.
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November 2021 by Ryan A.
Short review incoming.Been to the Healdsburg District Hospital only a few times and each time I was very confused by the layout as it's split into several sections, sometimes for the same practice. Staff have been alright, but short to be honest. The hospital is well out of date and needs some serious TLC, which I believe they recently got though, so maybe a bit of good news. Parking is pretty straight forward though and ample for the size of the hospital, which is a nice addition. I cannot speak on the doctors much as I have literally only been a handful of times and saw a doctor for under 10 minutes, so not much to go on, but it seems this hospital is really a middle of the road visit compared to the larger conglomerates in the area.
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September 2021 by Mrgt M.
Very rude staff! Dealt both with Lorene & (Mimi) Mytrang Le head of Pharmacy. Very rude very unprofessional. I came to drop off a large volume of Sharpes containers, made sure to call to confirm that they would be able to pick them up, they said yes. Was given nothing but issues & attitude when dropping of containers. My foot is injured which makes it difficult to walk & had 5 surgeries on my hands & arms & they wanted me to carry items in without any assistance. They would not bring out a cart or even wheelchair. When mimi came out with EVS to assist i got nothing but chastised & given the "we won't do this again" response. When stated that i spoke to her department regarding this ahead of time & my limitations, I was accused of lying about my injury just cause I walked 5 steps, wow! They never once told me about their said protocols, her response was "well what do you want me to do?" Really! Train your staff correctly!! What do you think! That's your job, not mine! I have everything recorded as she left me hanging on the phone, as she walked out to meet me, hands folded, no hello just barking bs! The leadership of this hospital needs a serious overhaul! Staff only acts like that when there are no repercussions for their arrogant & egotistical behavior & it reflects bad on the hospital & management! & from the multiple reviews on the rude staff, there needs to accountability! I'd be embarrassed if I was the CEO & my staff acted accordingly!
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May 2021 by Michelle B.
Four stars because the building is so outdated and inefficient. But I would give the administrative staff at both the front desk (reception) and the lab a FIVE star review for professionalism, kindness, and efficiency. They went out of their way to get my lab order in order. This hospital could be a gem - given some TLC.
