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May 2023 by Faisal A.
Where do I begin, after speaking to the general manager Brian he assured me that both checks have been mailed for the refund of the warranty and the refund of the gap to GM Financial. He said GM financial would be responsible for mailing the checks back to me, just got off the phone with GM Financial and they have never received a second check to cancel the warranty only to cancel the gap. This is basically turning into a game of hot potato game and putting blame on one versus the other. When in actuality all refund for warranty should go through the dealer and the customer and have nothing to do with the Financial Institution. Oh and the best part, no body returns calls or voicemails. I should have known this would be the case from my original purchase back in 09/2021. The Tahoe Purchased was in transit to them and had an advertise price of 68,520 when I saw it in their website and applied for financing. I was approved before Vehicle had arrived and went over terms. Once the vehicle arrived they had called me to notify my it's here and also added a $3,455 mark up to it as a "market adjustment". They got me with the good ol bait and switch not to mention my credit had already been ran. Shame on you guys. I had let that whole market adjustment part go but this BS with the refund check for the warranty cancellation brought it all back to me. Not a way to treat any customers! And trust me, I have all the text and emails to prove it!
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March 2023 by Simonne B.
I want to preface this with saying the staff is friendly and kind and normally they do an OK job. My truck had been having some issues starting, and was due for service so I took it in. I told them they said they would look at it. Upon pickup they said everything was fine. Hauled some horses to SoCal parked at the hotel and the starter went out. Also been asking for the part that was recalled for a good 4+ months now. I have other friends with the same truck and they got theirs within two months so not sure what this place isMessing up on or if they are just lazy but something needs to change. Just glad my started didn't goOut when I filled up for gas on the 5 in the middle of nowhere!
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June 2022 by Joshua K.
So I went down last Sunday to talk about a Dodge Charger that was at another location. I talked to Tim. Brought all my paperwork that I would need to start seeing if I was able to finance the car, told him what I was wanting to do. Gave him my keys so they could look over my truck and go from there. Walked around while they were supposedly going to look over my truck. Was told after about an hour that they couldn't do it. No one inspected my truck. Didn't even sit down with anyone to go over credit or nothing. I felt like I was given the runaround. Told that they couldn't do it, but yet I didn't sign anything so they could run my credit or looked at my pay stubs. Nothing. I felt that I was looked at and thought, not gonna waste my time doing anything with this. It was a waste of my Father's Day. I was shown another car that was out of my price range, told him the day before that I couldn't do that one. I felt I was already judged the moment I stepped out of my truck. Was told that o could sell my car privately because they were in high demand. Obviously it wasn't to them or they would of tried.
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April 2022 by Dennis S.
**update**The service manager called me. We spoke and he said he would look on to it and call me back. He never called back and now this dealer will not call me back after leaving a ton of messages. Heck I noticed the entertainment center will not turn off. It was working fine before it went in. I have called them numerous times on this but they will not call you back. I had to convince my home dealer to take this over since they don't like to touch other peoples work. I can understand that. This dealer is a major joke. Major fail!!I had been going to Petaluma Chevy for my service for years. I only came here because of the great reviews and I got tired of the service tech talking about how Covid is a hoax. Well this dealer is a joke. I came here the first time back in 2019 looking for the truck I wanted. The sales guy was an older person who could careless about his job. I should of known not to return. Well everyone I spoke to said this dealer is great. So I gave them a shot. What a mistake. First the service department isn't even in the Chevy dealership. You have to up the road to Dodge. It went in for an oil change and the blinker was saying the rear driver's side blinker was out (it wasn't). It was hyper blinking. So after I'm checked in for an oil change and a blinker issue I get a call around 1pm saying we need the key to the locking lug nuts. I tell them other dealers have no issues and didn't need the key. They just give me a confused huh. Then at 4pm I get a call saying the rear housing for the blinker is cracked and there was an LED blinker and turn signal that Chevy said is a service bulletin on it. Yes I used Lasfit's lights. Lasfit says there is no issue. So then the service guy says we stopped work. I came down and asked to see the crack. He had no idea where it was. But there is water in the tail light. I again asked where is the leak. He looked confused and said we stopped with the light. I asked why and he said service bulletin. I asked if the led light was causing the issue and if they put a normal oem light in to test it. Once again I got huh and no. I asked why. He said service bulletin. I asked if the light was still hyper blinking. He said it never was. I couldn't take anymore of this guy's stupidity. I paid for the oil change and left.I will never be back.
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January 2022 by Lleraldy hdz
(Translated by Google) Excelent service(Original)Exelente servicio
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August 2021 by Amy C.
I went in looking for a specific vehicle, a Chevy Colorado. They had one on the lot, and it was perfect! JR was my sales guy and was very knowledgeable, respectful and did not use any high pressure tactics that I have had to deal with in the past. I was 99% sure I would purchase this truck, but I wanted to take a day to think about it. JR was very understanding and supportive, which I appreciated.I went back the next day and bought my truck and am beyond thrilled! Great experience at McConnell Chevrolet in Healdsburg
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July 2021 by Azevedo A.
JR and the entire staff are great to work with. No pressure or sales tactics just a good old small town dealership feel from start to finish
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January 2021 by Matt Mulholland
Sold me a car withholding damage report. Would not take the car back. Terrible and unhelpful.
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January 2021 by Zach P.
My bank approved me for this dealership, and the truck that i found was perfect. Thanks everyone who helped make this a successful purchase for me. Adam, Mike, and everyone else, you all do a great job and i look forward to coming back fort my check-up in March!
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September 2017 by Darin Brown
Beware the service department here! These are they guys you are warned about when you look for a mechanic. I am writing on behalf of my minor son. He took his car in for to get an estimate to repair a weak A/C system. They did not tell him he would be charged for diagnosis. When he picked up the car (after having other work done), they told him he had to pay an additional $200 for the diagnostic. Setting aside the fact that they didn't tell him there would be a charge for it, they charged double what the going rate is for this service is ($79). Further, to replace the A/C condenser and fix a leak they quoted $1760. The going rate for these services are $800 and $100. I expect to pay a bit more at a dealership, but not almost double. They took advantage of a 17 year old kid and clearly overcharged and overestimated repair costs. I reached out to them to see if they would make it right, but they did not respond. Avoid at all costs as they clearly take advantage of the unwary!
