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August 2023 by Les Plack
They took care of a strange and debilitating issue with my 2021 BOLT EV. Plenty of head scratching involved. Glad to have the car back.
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July 2023 by Victor Alvarez
Service was ok, the only thing I disliked was the fact that they returned my recently washed vehicle with oil handprints on my hood and fenders.
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July 2023 by Brian Mongilio
I got a TrueCar offer from them to sell my car so went to get an appraisal and negotiate. They came back and would not honor even close to their online value. The sales representative was disorganized and missing staff from the office.
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May 2023 by Denise Vicars
Our initial purchase was flawless and you delivered the car. We make our service appointments and the car is taken back in a timely manner. Everyone at the dealership has been awesome. We are taking about the search for another car-you will be our go too!
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May 2023 by Angela Duran
Unfortunately I can’t give zero stars. Beware of hidden costs on their vehicles. McConnell will list their vehicles online for a certain amount, then when you get into the dealership they’ll charge you that PLUS all of the additions that they evidentially add to every vehicle before they go onto the lot (example: like clear coating the doors on their vehicles). These are items that obviously you’re not asked if you want, so you don’t have the choice to refuse, therefore they require you to pay for these additions. The prices online don’t reflect any of their additions. They just try to slip them in there on you.When we were negotiating the price with the salesman Alan (who was the ONLY positive part of McConnell) and he would go to give our offers to the sales manager, we were getting frustrated trying to navigate through all of the additions that they added that we didn’t want. We asked to speak directly to the sales manager to save time and headache, and when he came out to us he was IMMEDIATELY rude. When we told him the offer we were willing to give he asked with absolute major attitude “where we pulled that number from”. He was completely unwilling to even negotiate anything (isn’t that part of purchasing a car…?). We made it very clear that we were willing to purchase the vehicle on the lot that we were looking at, and when we asked if he was even interested in making a sale he let us know that he could easily sell it to someone else (mind you there was no one else in the lot or showroom and the car had been listed SEVENTY ONE days prior).This place is super shady with their hidden additions that you’re expected to just deal with and their sales manager was awful. I’m just bummed I can’t remember his name (shorter Asian fella)EDITED TO ADD: McConnell, your response to every single person leaving a poor review to the awful customer service should be an embarrassment to you. It’s a generic, blasé comment back, and it shows just how much you don’t really care about the problems your dealership faces. Clearly you’re also not doing anything to deal with the poor customer service since so many people have something to say about it. If you actually DID care about your dealerships reputation you’d be reaching out personally to contact each of us and offer an apology and solution.
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May 2023 by Cathy Brenegan
I had an old car that needed some work and everyone McConnell was so nice! Jose was amazing. Keeping me updated and working with me all the through the whole process! Thank you so much!!!
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May 2023 by Kevin Calvi
Very friendly staff and they had me set up with a new vehicle and on my way very reasonable amount of time. Overall I had a very good experience.
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May 2023 by nick gessner
SHADY! The price the vehicle is listed for is BEFORE the MANDATORY charges for the already added clear coating, wheel locks, $1500 anti theft device, etc. We negotiated a price for a car, agreed, then they came back with the final summary with taxes, doc fees, license (the normal stuff) but had over $2k of the add ons. We explained that's not what we negotiated, and they said they were mandatory. We told them they were more than welcome to take the security system out, take off the wheel locks, etc but that we wouldn't pay for them. They then came back and said the car would cost $1500 more than we negotiated if we didn't purchase the hidden extras. The salesman Alan was awesome, everything else about this place is awful. That's probably why the car has been on their lot at least 3 months...
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May 2023 by Faisal A.
Where do I begin, after speaking to the general manager Brian he assured me that both checks have been mailed for the refund of the warranty and the refund of the gap to GM Financial. He said GM financial would be responsible for mailing the checks back to me, just got off the phone with GM Financial and they have never received a second check to cancel the warranty only to cancel the gap. This is basically turning into a game of hot potato game and putting blame on one versus the other. When in actuality all refund for warranty should go through the dealer and the customer and have nothing to do with the Financial Institution. Oh and the best part, no body returns calls or voicemails. I should have known this would be the case from my original purchase back in 09/2021. The Tahoe Purchased was in transit to them and had an advertise price of 68,520 when I saw it in their website and applied for financing. I was approved before Vehicle had arrived and went over terms. Once the vehicle arrived they had called me to notify my it's here and also added a $3,455 mark up to it as a "market adjustment". They got me with the good ol bait and switch not to mention my credit had already been ran. Shame on you guys. I had let that whole market adjustment part go but this BS with the refund check for the warranty cancellation brought it all back to me. Not a way to treat any customers! And trust me, I have all the text and emails to prove it!
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April 2023 by Douglas Buonaccorsi
We enjoy being able to drop the vehicle off for service and not finding hiding fees or calls to report or sell something else. I'm sure there will be a time as the vehicle gets older but it's refreshing to have such a solid and well built vehicle.
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March 2023 by Sara Parker
McConnell offers concierge service in a beautiful building in Healdsburg. Each time I take my Chevy Malibu there I can relax with a cup of coffee, snacks and plenty of good magazines. The service is thorough and takes only about an hour. All around, it is a very pleasant experience.
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March 2023 by Justin Lynn
I spent 49,000 on a truck and had to replace the brake less then 3 months later. They said bring it in so they can charge me for replacing them. No thanks
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March 2023 by Simonne B.
I want to preface this with saying the staff is friendly and kind and normally they do an OK job. My truck had been having some issues starting, and was due for service so I took it in. I told them they said they would look at it. Upon pickup they said everything was fine. Hauled some horses to SoCal parked at the hotel and the starter went out. Also been asking for the part that was recalled for a good 4+ months now. I have other friends with the same truck and they got theirs within two months so not sure what this place isMessing up on or if they are just lazy but something needs to change. Just glad my started didn't goOut when I filled up for gas on the 5 in the middle of nowhere!
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January 2023 by Bonnie Clinton
Although I had an appt, I still had to wait an additional 25 !minutes before they started to service my car. Other than that, everything was great, employees were friendly and polite, great job done
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January 2023 by Ed Myers
They were courteous, I did not have to wait much, gave me a good introduction to my first ever battery electric car, quoted a fair price, and did not use pressure sales tactics.
