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October 2023 by Luis Mora
The place is good, but some of the workers are not at all friendly, somewhat sarcastic and not tolerable with some questions about being
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July 2023 by Sarah Herrick
Worst customer service I have ever experienced! They sold my friend a broken phone and told them to take it home to finish activation. When it didn't work and we went back to the store the staff were incredibly rude and refused to do anything to fix the situation. The staff told us the manager wasn't available, they didn't know where they were. We had to get the police involved and they told us on the side to go to the Santa Rosa store. We went to the Santa Rosa store, they were professional, helpful and they ordered us a replacement phone without any issues.
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January 2023 by Nik B.
This Healdsburg Metro PCS store should be closed. After 3 horrible experiences at this store, we make the extra trip all the way to Santa Rosa to avoid this store.
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November 2022 by rene h.
Horrible don't give them your money ...worst customer service ever. Rude and act like your an inconvenience to them. take the extra time to go to santa rosa
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November 2022 by Ronnie Lucero
This store has the worst selection and charge for new phone does not make sense. Go to metro pcs on santa rosa ave for best fair customer service!!!
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November 2022 by Kim Lucero
Paid 190.00 for a phone last week that won't charge.Rude customer service.
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August 2022 by Susan B.
The two women From Healdsburg store have not replied SO I will be making a police report on Monday...
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August 2022 by D gold
rude manager with absolutely no appreciation of business people do there....looser- I'm surprised she still employed. regent doing any business at this place. ungrateful.
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June 2022 by jane g.
Stay away. The two women working there are beyond awful. If you own this business and read my review fire both those nasty Latino women. They would not give me their names but never have I come across such nasty people.
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March 2022 by Adrienne Tapparo
If I could give a zero I would. They have a rude manger with incredibly horrible eyebrows, that makes everyone uncomfortable, avoid the Healsburg location!!Update: this is not a corporate store. This is run by an individual who lets his manager treat the community with disrespect And vulgar treatment for paying customers.As of the end of March the owner has not removed the manager and other one star reviews have been written. This business owner does not care about his customers.
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March 2022 by jose martinez
Worst experience of my life, I went to make a complaint and purchase a cell phone. The manager was so rude, she would not even hear my complaint, she kicked me and my wife out after insulting us and then sent a message to all surrounding stores asking them not to help us. This location deserves a negative 100 stars, don't recommend spending one dollar there. Oh yeah the complaint was her employee was drunk on Sunday while working, closed early and refused to help everyone. Pathetic customer service.
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March 2022 by Juan Lara
good costumer service, went to buy a new phone and get a new SIM card really like the way I was treated by the workers very profesional. Thanks you guys for being so polite ☺️
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March 2022 by Debbie Ebert
Came to make a payment ! They offered me the home Internet so exited they offer that now
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March 2022 by Alejandro Quintero
Great customer service love coming here!
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November 2021 by L E.
The workers clearly do not want you in the store. They grey face everything you say. It's like they are zombies. Totally bad customer service. In fact no customer service skills. Quick to take your cash tho. Won't say who the manager is or when he or she will be back or avail. The owner doesn't care either. All the Rey's Group stores have average 2.5 stars. I'll never go back into the Healdsburg store again.
