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June 2023 by Jenna W.
I'm hoping the managers see this "review" (message). Your employees need some major training in customer service! I shouldn't be the one saying, "Hi, how are you doing?" and then they say, "Hi. Fine." And I shouldn't be the one to say, "Thanks! Have a good night." They don't reply because they're on to the next customer. Other than this, I love this store!Oh yeah - potential customers, make sure you check the expiration dates (they can sometimes be past the date).
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February 2023 by Mike G.
Having been married to a Safeway employee previously, I have heard all of the good days, the bad days, the wins and the horror stories. But I can honestly say that over the course of the last two weeks, I have been pleasantly surprised and thoroughly impressed with 2 individuals on 2 different trips to the Healdsburg Safeway. Aaron, the Assistant Store Manager leads his troops in to daily grocery battles on the front line! He is in the trenches with his team and has the best attitude I have encountered at any Safeway in some time!! I tip my cap to his leadership abilities! And then there is Janie- she was just a delight!! So attentive, so kind, so genuinely sweet to my Fiancee' and I that it was quite refreshing to where we both were taken back by her customer service! We invited both of them to come in for a free wine tasting at Alexander Valley Vineyards so we could pay it forward and return the quality customer service experience we got from them!! From your new friends in Healdsburg and the Tasting Room- Mike G. and Sadie B!!
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February 2023 by Judith S.
Now that Albertson's has bought Safeway, the whole store has become a most undesirable place to shop. So I don't, but I have continued to use the pharmacy for a single reason. The assistant, Heather, is the only one who knows how to deal with people and how to get things done. One assistant wears a red cap indoors and treats people with zero skills. The old pharmacist has been helpful one time out of many. If Heather leaves, so do I.Managers are frequently on break when needed and let you know that you can just wait.Buying meat at Safeway is prohibited in my household. The store feels unclean. I remember when Safeway was a respected store. Those days are gone. And so is my business.
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October 2022 by Taryn M.
If I could give a zero I would.... They are awful, rude, almost took my license away. I shopped here 10 plus times before,they pulled this..... I am a traveling nurse and I am 26 years old and they denied me buying food or alcohol because my Arizona license doesn't expire in 50 years they didn't believe the facts, and were the rudest EVER about it. Don't go here. Rude, awful, and always exchanging staff. Not a good place to shop or spend your money. Drive to Santa Rosa instead! Save your money!
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December 2021 by Mike S.
It's clean however I counted 7 shoppers not wearing masks and 1 employee who was bagging for my cashier. With the worst variant in California it is the worst time to relax on the rules. I don't want california to shutdown Again. I can't afford another shutdown! I wear my mask for you and your employees please wear your mask for me . You see my mask prevents you from breathing in my germs and your mask prevents me from breathing in yours. Your mask does not just protect you it is more for protecting others. I have a infant at home a at risk wife with diabetes and an elderly mother who visits I don't want to bring your germs home and kill my wife my daughter or my elderly mother. Please wear your mask. My baby cannot get vaccinated!
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July 2021 by Emosi Ttàtáwâqä Mule
Awesome Service at the Pharmacy.
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May 2021 by Jason H.
Store isn't great and their prices are getting too high compared to other stores. The homeless around the store are dangerous and they do nothing from what I can see to get them out of there. There were several times my wife had to leave her groceries, get in her car and get out because of weird people following her in the store or harassing her. The deli is not good either, watch what you eat.
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May 2021 by Marty W.
Every time I go to Safeway just about your ready-made salads over by the deli department don't have salads made up and I am forced to go to John's market always got salads
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March 2021 by Megan Wycoff
Awesome staff friendly great store
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November 2020 by Robin M.
The woman that helped me in the Pharmacy was extremely helpful and very cheerful. I really appreciate good customer service and wanted to let others know.
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November 2020 by Carol N.
I am so pleased with our local Safeway! They have the best Produce Dept , and have expanded it to include so very many organic vegetables and fruits. The Deli has such a variety of wonderful cheeses and meats, and delicious "made on the spot" sandwiches. There is a special glass case filled with top quality choices of meat and fish, in the Meat Dept., and butcher prepared chicken and beef recipes to pop right on the BBQ or in the oven. They also have a Manager's Special area where one can find 30% off bargains on certain meat cuts! I particularly appreciate the convenience of the Pharmacy, and their kind and efficient Staff. Justin, the Pharmacist, is especially helpful and knowledgeable. Most times I call in my prescription, but sometimes I order it there when I first enter the store, and then shop while it is being prepared. I feel perfectly safe in the Healdsburg Safeway during the Covid, as the cheerful and respectful Staff and Manager follow the virus Protocol to a tee, and expect the shoppers to do so as well,..... and we gratefully do. Carol Novak A very satisfied costumer
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August 2020 by Ima T.
It's nicked named slaveway for a reason lol at all the previous reviews. Most Safeway employees have to work one or two other jobs to make ends meet, im sorry for the people who have the hard life of living in Headsburg have a bad customer experience. About dogs in the store honestly calm down did you die? Safeway isnt going to kick people out for having a dog, I've brought my dog into Safeway and Walgreens so many times and the employees aren't paid enough to care. I'm sorry you were burdened by having to see a homeless mans dog pee on some waters outside. Which is pretty gross but really what are the employees going to do about that?
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May 2020 by Lexx M.
Racist treatment of people of color. My two friends and I, Hispanics and black, walked in here about a week ago at around 4:20pm looking for tequila. We were looking at the selection for a about 2 minutes when the clerk (an older Asian man) walks away from the register to ask us if we need help. When we tell him "no, we're okay", he still lingers there watching our every move. About 2 minutes later he tells us to hurry because he has to close shop. He began to rush us to buy soon because he has to close right now. I didn't bother to look at my clock when he said this because i gave him the benefit of the doubt that he wasnt racially profiling us. But right after i paid for my tequila, I asked him what time do u close, and he said 5pm. It was 4:30pm. I showed him the clock on my phone, he glanced at it, but did not respond. White customers , about 4 of them walked in at around this time frame and he didnt say a word to them about having to close right now. In he didnt approach them to ask if they needed help. He didnt stare at them as they browsed the merchandise. He just kept ringing their purchases when they were ready to pay. More customers arrived after we had left the building and he kept on servicing them. So we felt racially profiled and discriminated. If you've ever seen the movie Menace II Society, the scene where the 2 young black men get discriminated by the liquor store clerks and told to "hurry up, and buy", our experience here was reminiscent of that scene.
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January 2020 by Louis Grant Louis
I Have Been Procuring @ Safe-Way (1115 Vine Street, Healdsburg, Calif. 95448) For Over 15 Years And This Location Does A Completely Magnificent Operational Job As Far As Providing All Your Grocery Needs Very Well Stocked At The Really Great Prices That Are Definitely Of The Lowest In The Sonoma County By The A1 First-Class Quality Customer Service Along With Lots And Lots Of The Diligent Vital Cadre Members (Checkers, Stockers, Janitors, Baketors And Managers In Addition To Other Positions Not Cited) And I Really Appreciate Many Self-Check-Out-Stands As Well As Many Help-Check-Out-Stands Not To Mention A Real Good Bakery And Having A Gigantic Parking Lot Area By The 5 A.M. To 1 A.M. Economical Super-Market Being All 100% Five Gold Star Ability Caliber!!!
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June 2019 by Tom S.
Stopped in for quickie take out lunch of fried chicken thighs and a container of macaroni salad. Yeah, I know - a pretty sketchy proposition at best when there are so many good places to eat in town. I was in a big hurry, had lots of errands to run. I had to gobble and go. No time for a real sit down meal at a respectable place. The store is a typical Safeway. If I blindfolded you for 4 hours, drove you around in a car to confuse you then took you inside the middle of a Safeway and then removed the blindfold you would never successfully guess in what town you were standing. How any Yelp reviewer can complain that one particular Safeway is better than another seems unfathomable to me. Anyway back to my hurried lunch... The fried chicken was warm. It was crunchy on the outside and extremely oily. Took 9 napkins to clean my fingers before I'd touch the steering wheel in my car. Macaroni salad was gloppy. Yep, a meal from the Safeway deli department. Buuuuuurrrrrrrppppp! 4 hours later as I write this I don't feel sick, just unhealthy. Next time I'll just eat the pre-packaged sushi.