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December 2023 by Passion P.
Unprofessional & unfocused workers. Not highly recommended. I was given a date for pickup on my vehicle and everyday from the original pick up date an employee named Cory has told me it'll be ready tomorrow literally everyday lol it has amazed me how many times I've been told tomorrow and it's been 3 weeks from when I was originally suppose to pick it up. Still don't have vehicle corporate has been notified and now just playing the waiting game on my car.
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November 2023 by Leslie Johnson
They did a great job on Anthony bumper
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November 2023 by Strawberry
BEFORE I START , they decided to go through with repairs without me signing anything(claimed they would send paperwork before starting and didn't). a day later i wanted my car back, due to a issue with my insurance and they refused to, saying they already started.THE DASHBOARD WAS COMPLETELY COVERED IN DIRT(they didn't care for it at all) AND PEALING ON THE DASHBOARD DUE FROM BEING IN THE SUN NOT COVERED(EVEN THO I HAD A SUN COVER IN THE CAR) ,The service I received was deeply unsatisfactory. It took over a month to get my car back, only to find it was not properly repaired and a new issue had arisen: the car door wouldn't open(it was working before they had it, i opened the door to let the toe truck person in) .The service provider also claimed they fixed the glass, but it was still cracked EXACTLY THE SAME. This entire experience left me questioning their competence and honesty.Service: General repairs & maintenance
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November 2023 by brianna long
My car got broken into and progressive instantly set me up with repairs at Gerber. I'm so glad I trusted the insurance company because we got amazing service. I can't remember my representatives name but he was always mindful to call and update me through every step. If there was something I didn't understand he took the time to explain everything to me. This is our permanent shop because we know with 2 small children we can trust them to take care of our family and not try to run a scam on us!!!
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November 2023 by John C
Excellent customer service overall. Cory is great to work with, provided updates daily while my vehicle was being repaired. Repairs on my vehicle were great. They go above and beyond. I would highly recommend to anyone.Services: Painting
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September 2023 by Ben H.
Had my vehicle repaired at the recommendation of my insurance company. They did not disappoint. My service advisor Cory helped me understand the repair process. He walked me through every step. His communication was great called me twice a week to keep me updated. When I picked up my vehicle the manager Steve walked it with me and showed me their work. I will say it looked better then new. Steve was amazing as well. This has been a very pleasant experience. I would recommend them to all my family and friends.
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September 2023 by Donna P.
I had an appointment for an estimate and when I took my car in, the receptionist said I wasn't in the computer and she could get me in another day. There were other employees standing around and I was frustrated with their "I don't care" attitude. I didn't want to have to deal with that in the event I had any kind of questions or issues with the repair. I just dropped into another shop and instantly had someone out taking pictures and had me on my way. Literally 5 minutes of my time although I'm sure writing up the estimate took longer. I don't understand why that was such a problem at Gerber.
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September 2023 by Carla Lentz
I'm absolutely thrilled! My car looks brand new. Excellent job!Services: Auto glass repair
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August 2023 by Jennifer Sarjent
Always a great experience. They are very attentive and accommodating. Chis is amazing to work with.
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August 2023 by R Jamarco
Worst place ever as soon as I called and talk to them to them about my claim the lady was disrespectful she didn’t want do her job she didn’t want be there her energy demeanor was off and don’t want me to do business
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July 2023 by Claudia Barahona
My car was towed 5/25 to Gerber Collision & Glass - Hemet. My car was finally ready 29 days later and when it was ready they gave me the car with NO gas! Not enough gas to drive to the gas station and I had my little children in the car. I was on my way to the gas station about 4 minutes away from Gerber and the car stopped in the middle of a busy intersection, putting my children and myself at risk. AAA had to come by 45 minutes later to put gas in the car. I went to Gerber 6/27 to talk to someone about why my car was given to me with no gas when the car had gas when it was towed. Thomas Frazier General Manager was argumentative with me, not listening to what I was trying to explain. He was arguing that it’s not their responsibility to put gas, telling me many customers say they have gas and they really don’t. I told him I had just put gas at Costco days before the accident and he was yelling “show me, prove it”. I was not there for gas reimbursement! I was there so they could do better for someone else. So they can understand that it’s not nice they leave a car with no gas risking a family’s life. Literally! AAA said they should’ve never given me the car with No gas. He puffed up his chest at me, was yelling and pointing his finger blaming me for not putting gas as soon I picked up the car. I explained that we didn’t have enough gas to go to the gas station 4/5 minutes away! Crazy! He also said it’s not their policy to take the mileage or gas gauges when a car is towed, well maybe they should and I asked to see the policy on that. But I will be talking to the USAA tow company that towed my car which has that information. I’ve called USAA to file an official grievance for his terrible customer service, and calling Gerber Corporate to do the same. He should not be serving customers ever! I feel bad for the people that have to work with him. He needs corporate to train him to be a better representative for the company! He is the face of Gerber in Hemet. Do better Gerber!
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June 2023 by Claudia B.
My car was in the shop for 29 days. We received the car with no gas, not even enough to drive to the gas station. AAA had to bring me gas to a busy intersection where the car stopped and I had my kids in the car. I stopped by today to talk to someone about this because my car had gas before it was towed to their facility in Hemet. Thomas Frazier general manager became argumentative, pointing his finger saying to me that it was our fault the car didn't have gas. Apparently they don't read the gas or mileage gauges when a car is towed so he couldn't prove to me it did have gas and he wanted me to show him or prove to him that it did have gas when it was towed. I told him I only have the Costco gas receipt but I wasn't going to show him that. He was saying it was my fault and that it's not in their policy they fill up on gas. I was not there for gas reimbursement, I was there so he could acknowledge the risk they put my children in and that they return the car the same way they received it l...with gas! He needs serious de-escalation training, customer service training, proper etiquette when speaking to customers. I've already called USAA to file an official grievance for his behavior. He is the face of Gerber and my children should never be at risk! He was trying to intimidate me. Do better Gerber. USAA find places that treat customers right!
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June 2023 by Silvio Gonzalez
Small details were left out when repaired. I still had to align the liner better and had to take it back several times. Fog light was also broken and not repaired. Just bought one at Amazon and replaced it. I can't take it back so many times. Overall, they do everything to get you satisfied.
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June 2023 by Lou Flores
Took my truck there estimated time to fix was a couple of weeks 9 weeks later it was finally out little things where not completed things that you do not notice until they don't work. Like remote mirrors, electric door windows, passenger side mirror was never replaced had to call them they sent out a glass guy to fix the leaking wind screen, Tail light lens was never replaced front bumper was loose dash clips where boken the wire cove for the review mirror was missing. I needed my pickup for work and could not afford to take it back for a one month additional stay.I would stay away from this shop.The above review was a review of the company that was there prior. NOT Gerber Collision & Glass!!
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May 2023 by C R
Great customer service and reasonable prices for headlight and fog light replacements. Will definitely go back to do business.
