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February 2024 by Joseph A.
I arrived at the office around 12:15 pm and was told that I had been checked in. Patiently, I waited for nearly 2 hours until the entire room had cleared out. When I approached the lady responsible for checking people in, she informed me that she couldn't find any record of me being checked in. If you wait longer than an hour, I HIGHLY suggest you inquire because, in their words, "something happened." It's frustrating because they simply didn't check me in. It's disappointing to see the decline in service quality; the place used to be much better, but now it's poorly managed. The lady who supposedly checked me in is African American with blonde highlights (since I did not get her name). No apologies whatsoever.
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January 2024 by Lucia Crane
Rip off!! Read your policy!! They charge you an APR like a credit card! My agent never disclosed this and it was 15%. SO after making my monthly payments for a year, I’m actually paying $285 more than quoted premium!!! Also, if you want to cancel within the first year- they CHARGE YOU 11% of TOTAL premium!!Avoid AAA…, they used the old bait and switch on me Big Time!!
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October 2023 by Skeeter McSwagger
Sooooo HORRIBLE!!!I used to go here for years before the pandemic but ever since they rebuilt and revamped I gladly go to the DMV instead and I'm canceling because everybody's rude except for two people that work there and they can't carry the responsibility of the whole place.....
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September 2023 by JEFF LITTEN
I stopped in Friday September 22 at 3:30 pm to pu my Dmv tags, YOU need to apply for a Credit card, no thanks Pushey women wouldn't GIVE MY TAGS I PAID $ FOR ! THEN YOU NEED LIFE INSURANCE , NO DONT NEED IT! COME OVER HERE TO THIS FAT GUY WOULD DIDNT EVEN LOOK UP TO HIS CUBICLE, FINALLY PUTS MY tags on fatties desk. I grab them and walk out. What a SCAM !!! PUSHING THE SIDE BUSINESS due they make nothing on Dmv. I could be in/out in 5 minutes but it took 30 minutes FOR HER PITCH LIFE INSURANCE, CREDIT CARDS! Imagine the seniors; others who they Force to sign up ! Another Hemet Scam !
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September 2023 by JB Maverick
Very convenient location and we'll organize. They have great customer service with friendly associates. Very easy access for your travel and DMV needs!
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September 2023 by David Cordrey
The lady at the front desk was very rude and non-cooperative. Once I got over to another lady she took care of what I needed done. She was very polite. They need to get the lady at the front desk at another job. This was Friday, September 1 approximately 2 PM.
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September 2023 by Brigette R
Got an international drivers permit there. I was in and out in 15 minutes for $30 bucks without being a member and they didn’t even try to sell me on any of their services! So impressed!!!
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September 2023 by Jawaid Nasir
Shout out to Priscilla in Insurance!!! She is very nice and very helpful. I believe she went above and beyond for me and deserves 100 STARS ?
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September 2023 by CaSandra Perry
Always a positive experience at the Hemet AAA. Staff is very friendly and helpful and service is always top notch.
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July 2023 by Gloria Contreras
They never answer their phone. Also can't leave a message, their voice box is full.
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July 2023 by Neida Maldonado Perez
A great local place for auto and home insurance, traveling and even some DMV services. I've been a loyal and satisfied member for about 15 years!
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July 2023 by Tammy Lewis
I been a member for two straight years now, I had them for many years previous but things happen so I had to let them go. However, I am informing everyone to check their insurance rate but mine with up. I called an asked why and I was told, “ Because AAA lost money last year they rated the customers rate to replace their lost. Next they are charging customers a “ Finance Charge.” Correct if I am wrong but don’t “Finance mean provide funding for ( a person or enterprise.) So my problem is What is AAA is financing for us? Therefore, how can they be charging a finance charge? This got to stop! We are paying them they are not financing nothing for me or you. Please call and check for your rate of insurance and what is your finance charge. The lady told me that they only applying finance charges to those who pay monthly.
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July 2023 by Forsaken
Always helpful staff. This location is always busy but I find it easier to go first thing in the morning.
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June 2023 by Alex O
My stop for all things insurance. Home auto and travel. Excellent service and always clean
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March 2023 by Sarunny Lok
Great services and very clean
