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October 2023 by susana guzman
Really bad company to deal with. First hidden charge for measuring $200, then delivery. Ed manager extremely rude.
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October 2023 by Susana G.
Will not recommend this company and Home Depot should not recommend them.They have hidden charges like $200 for measuring, $120 charge for delivery and Ed the manager very rude called me the day of delivery and ask if I had someone to help his guy bringing it to the house, I said no and then he told me, "Then we will take it back and charge you again for delivery ". Very angry man.I mentione that I needed the guy to put it on top of the counters to check if they FIT, and he said "NOT MY JOB OR MY PROBLEM, IF THEY DO NIT FIT YOU SING AN AGREEMENT"Will never recommend or use there services again.
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July 2023 by Pat V.
Here are the highlights;Working through HDepot I ordered laminate countertops for my condo rental unit. Laminate top was installed in mid Jan. Tenant moved in 3/11 to 6/30.During move-out inspection I noticed the seam of the countertop was beginning to separate. Otherwise, the top is in perfect condition. After evaluation by All Pro the determination was, due to the home not 'Owner Occupied' the cause is 'Abuse' and not covered by any warranty. (well, there's no way I can justify holding back any of my renters deposit.) I'm so discouraged with HD that I have cut my HD card in half. (2002 -2023)I have 30 yrs exp in property mgmt.
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November 2022 by Sally S.
This is how they thought it was OK to leave my countertop. Because "nothing they do will make me happy." The contractor had to fix it and he did on one trip. Customer service from this company was horrible.
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September 2022 by Sharon S.
All Pro countertops have great customer service. Steve was reliable and honest and they have a large variety of countertops to choose from. I also want to thank Marshall the installer for his dedication to his craft. He completed the job and left no mess behind. This company stands behind their work, they Even came back for a minor touch up and an adjustment near my frig. Thank you again, Marshall and Steve.
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February 2022 by Judy O.
Their customer service needs improvement! Referred to them for new countertops. After job was finished, noticed a small chip in a pretty visible spot. After three emails to Brittney, one finally answered after I requested a reply from them, she stated she would pass on to Mike. Needless to say, have never heard from them since. Therefore, will not refer them.
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October 2021 by Danh N.
Installation of solid surface from Lowes. Great team from All Pro Countertops did a fantastic installation job.
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February 2021 by Denise G.
We just had our countertops installed. We have a difficult kitchen as all the walls are brick and not plumbed square. Joe did a FABULOUS job! I would reccommend Allprocountertops.com any day! They have great prices and do really great work! So happy with my new countertops!
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September 2020 by S. H.
Lowe's sub contracted my new counter top installation to All Pro. I made a couple of phone calls with the All Pro office staff prior to installation day, a scheduling change and general questions; each time they were super friendly and knowledgeable! The young man they sent to my home to do the work, Jason was the nicest young man EVER! My friends and I have looked and looked, we cannot detect a single imperfection in his work. Not one. He kept his work areas clean and despite a couple of oddities in my project, he remained good spirited and consistently moving forward! A real craftsman Thank you All Pro!
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March 2020 by Brian S.
Ended up with this company from a Lowes countertop purchase. Mike Ekema was less than thrilled when at the house for the survey and measurements. He doesn't seem to happy with his company. Many problems with them trying to get the sink I purchased (with their pre-approval) fitted to the counter. The job was extended many days and eventually finished up with some cosmetic issues. Communication was terrible once problems started. If you get your countertops from Lowes, make sure they do not send All Pro to do the job. This company is a sinking ship.
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March 2020 by Kirsten P.
All Pro was contracted to install my countertop through Lowe's. They were great from start to finish. They were quick to schedule, office staff was super friendly and Andrew did a fantastic job on the install!! I would definitely recommend All Pro!!
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March 2020 by Kimberly Bornemann
Our kitchen counters look incredible! Thank you
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February 2020 by Janice T.
Marshall installed countertops for my daughter's kitchen and bathroom. He did a beautiful job, very fast and efficient. He cleaned up everything very nicely. He is just awesome. Thanks All Pro for having such an experience installer on your team.
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January 2020 by Don H.
Another zero star review! DO NOT USE THESE GUYS!!!! Steve Ekema does crap work! He left a Huge mess. Lowe's needs to wake up and delete this guy! He made huge holes in the wall and just said I don't do that! He had a bad attitude every time he showed up. Don't use this company!
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December 2019 by Kelly G.
I would highly recommend these guys! We purchased through Lowe's, but wish I would have gone through these guys directly. Ed was very communicative, helpful, and friendly on the phone. Mike was very nice and professional when doing the measurements, and Andrew was an amazing installer. We had an issue (our fault, not theirs at all), and they set up Andrew to come back out and help us out, and he was able to take care of it without a problem. They made the process very easy. Thanks guys!
