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October 2023 by Julia Aussenard
Charlene Arthur is the BEST TAX PERSON EVER!
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March 2023 by Johnny Yoon
No concept of customer service. Condescending and rude people. First time I called to setup as a new client but there was some miscommunication regarding my email address (never received their email). Called a second time and all I get is the receptionist telling me to send them my previous year tax return. Since we’re a new S-corp business (established 2022) with multiple owners, I had some questions. All I get is a no, no, no. Can’t speak to anyone, just send the tax return. I’m run a small business and the least I could with a new customer is answer some questions before asking them to divulge their personal financials.This is not a business with professionals. Glad I went elsewhere.
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March 2023 by Alicia Howard
They helped with my out of state taxes!! An absolute blessing and they made the process easy and quick. Super friendly staff.
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March 2023 by R. Wise
I recommend this tax service. Jasmine Picazo CRTP licensed tax preparer. Excellent service. Thank you ?.
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March 2023 by Martin Bocanegra
I'm happy coming here doing my tax and not to have to pay back next year is Good ?
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September 2022 by Julia Rodriguez
I went here because they were highly recommended by family. But from the start it was kinda hard to get ahold of the lady Renee that prepared my taxes. I was just missing two things and she had asked me to email them to her as soon as I got them and she would finalize the paper work for me. So I emailed them to her the next day and I didn’t hear from her for almost 2 weeks and she finally had me go in and sign and submit them electronically. Well she has also offered to amend a previous tax return for free and any other amendment would cost $170. So I gave her the tax returns I had done myself and she only found one was wrong and she took it to fix it for me. That was at the end of March of 2022, we’re now in September 9 2022 and she still hasn’t filled them. I’ve called numerous times and left messages and no call back. I’ve gone in person at least 3 times and left messages with the ladies there and no one called me back. Now I call and no one answers but the answering machine says they’re open on the days and time I call. They should at least have the courtesy to tell me that they’re not going to do them for free or at all for me so I can take my business elsewhere.
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September 2022 by Chris Montoya
Had to us this place back in 2018 and still haven't recieved my return. Staff (Jasmine)is super rude and never helpful. The owner herself Charlene is conveniently never there or able to get ahold of. Thankfully I won't need to use her ever again cuz the whole experience was and still is absolutely horrendous. If no stars were available that is what this business would recieve. DO NOT recommend this place for anything you might need tax related!!!
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September 2022 by Julia R.
I went here because they were highly recommended by family. But from the start it was kinda hard to get ahold of the lady Renee that prepared my taxes. I was just missing two things and she had asked me to email them to her as soon as I got them and she would finalize the paper work for me. So I emailed them to her the next day and I didn't hear from her for almost 2 weeks and she finally had me go in and sign and submit them electronically. Well she has also offered to amend a previous tax return for free and any other amendment would cost $170. So I gave her the tax returns I had done myself and she only found one was wrong and she took it to fix it for me. That was at the end of March of 2022, we're now in September 9 2022 and she still hasn't filled them. I've called numerous times and left messages and no call back. I've gone in person at least 3 times and left messages with the ladies there and no one called me back. Now I call and no one answers but the answering machine says they're open on the days and time I call. They should at least have the courtesy to tell me that they're not going to do them for free or at all for me so I can take my business elsewhere.
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August 2022 by Carol Kacer
1st & last time going here, $400 for 2 years of super easy form & still haven't received our state refund. I called many times, left messages & only 1 call back, not from our agent. I don't even want to give 1 Star but can't post w/o it
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March 2022 by So Cal PLS
I was referred to Arthur and Associates over a decade ago by a trusted friend. Since then almost every one I know goes to them! They are very thorough, kind, responsive and fair. I trust them immensely, and am so grateful for having our taxes done the right way! Hiring them is a huge burden off of my shoulders when it comes to taxes. I will be a forever client.
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March 2022 by Brett Ashworth
My wife and I have been coming here for a few years. We've have appreciated the service but this year they charged us $220, $60 more than last year. We always do a short form on our taxes. I see NO justifiable reason to charge that much more. We will NOT be returning next year.
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October 2021 by Shaffer Dunaway
Very good professional tax prepration and up on all the tax laws
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June 2021 by Brittney Teebken
Charlene & her staff are amazing! I've been with Charlene for about 15 years and highly recommend her as your tax preparer.
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May 2021 by Christy weems
Amazing place to go. Charlene and Renee are awesome. Been going there for years. I highly recommend
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May 2021 by Lynn Craft
I received a letter from the IRS I was concerned about what they what it was about cuz I didn't file and so I called up but Arthur and Associates they took good care of me on the phone fantastic on the phone I dropped her off my taxes I'm very very happy with the company I highly recommend using them