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November 2023 by Gwyn Stadther
Excellent customer service at this Hemet location. Caring and efficient, I highly recommend them.
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August 2023 by Briana C
If you are paying with a debit card, they want your social security number to run your credit. If you get denied, they embarrass you and still after charging you the reservation fee they try to charge the 250 hold on your card as well. And it won't be refunded for up to 10 days.Avoid.
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August 2023 by Stephen Lawrence
They always find a way to charge more money. They have everything set up so you get charged more than what you were told. It has happened 3 times over the 2 years I have lived in the area.
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July 2023 by Leea deR
I'm a local who needed a car for my larger family who came to visit me and this place was great. I'm already a budget customer so I reserved online and everything went super smooth and fast. The car was better than I'd hoped also.
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June 2023 by Nana Anderson
The worst. Zero star if I could.We had reservation in advance and paid in full.Less than 12 hours before our reservation and one hour before they closed for the day they left us voice mail that they don't have a car we paid.First thing in the morning we called and they have absolutely no cars at any 6 locations near us. We needed to get to an airport so we paid extra to rent smaller car from hertz instead. Their service is absolutely the worst I've ever had in my whole life. They told me to keep our conversation professional when they can't even run their business professional.They shouldn't have car rental business if they don't have cars.
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June 2023 by Sammy G.
They suck ass they cancelled on me last minute , customer services trash in the whole company should be shut down because they don't know how to treat customers, right
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April 2023 by Raheel
I had an excellent experience renting a car. Yahya was extremely helpful, polite and professional. Considering he was working alone he was super efficient and the customer service I received from him was the best that I’ve received in my travels here. Yahya took me to the back and showed me which cars were available and let me pick the car I was the most comfortable with. As a traveller from the UK it was very easy to rent from here with no issues at all and the price was the best I found amongst all other rental companies. The car was clean, brand new and in great condition. I highly recommend to book from here and the next time I’m in California I will definitely be back here.
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April 2023 by calidude1974
I just rented a Ford Edge from Budget on 3/14/23. The experience was awesome. Yahya that runs the front desk was great!! He took me out back. Let me sit in numerous vehicles to find the perfect one for my trip. He was very courteous, nice and professional. I will definitely be using them in the future for my future vehicle needs. Thank you for all your help Yahya! ??
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April 2023 by Alexandria Burris
Do not rent from here. I rented a car in August 2022, returned it without damages during business hours and just received a surprise bill months later for damages I did not cause. I will be disputing the claim and reporting this location to the state attorney general.
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March 2023 by Jessica S.
I had the BEST experience renting from here. The young man that works behind the counter. ( I can't remember his name) but it's the very young gentleman who told me he was from Pakistan I believe he said. Anyways.... He was BEYOND ACCOMMODATING!! I had the EASIEST time renting my vehicle and the young man who helped me was just the nicest most respectful young man I would recommend this place to anyone looking for a smith rental process.
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March 2023 by Felicia D.
Best customer service in Hemet! Busy? Yes they are busy but very courteous and friendly. The guys, especially the tall guy, is very knowledgeable and will get you the best deal possible! I'd recommend this location to anyone!
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December 2022 by Shiver Feliciano
Service is fast and cars always very clean and full tank of gas! I have been renting cars here a few times already. The can book fast up front or you can book through the Budget or Avis app. Manager and employees are friendly and helpful. I will only book at this place !
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December 2022 by Bryana C.
Only in Hemet, do you get a rental car full of pet hair! I was so disgruntled. It took me 45 minutes to detail it enough, for my mother and me to even ride in. I did contact the manager at the location. But, unlike Enterprise he didn't offer a vehicle exchange.
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December 2022 by Sara G.
Best place to rent a car for a good price. Love their customer service and how quickly they help me. The cars are great too for a very affordable price. Thank you, Avis!
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November 2022 by Brianna J.
The part I didn't like. I booked through Expedia and through Expedia I purchased full coverage. The man at Avis tried to sell me insurance from Avis. I said I have insurance already why would I pay for it twice? He said because if I do use my insurance Expedia would make me pay the full cost up front and with Avis I would be able to let you guys handle it. So I responded "so it is a matter of convenience?" He gave an answer not saying yes or no. I felt like he was trying to trick me into buying insurance twice. This is a poor business practice and sneaky for the old people who rent cars and the young people who rent cars. He tried to make another $75 off of me. If a customer tells you they just bought full coverage do not try to sell them YOUR insurance on top of it to make more money for yourselves. That is ugly and dishonest.
