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December 2023 by Tom Muller
My pup was trained there for 12 weeks, I know a few of the employees by name, I called ahead for specific details about the self-service dog wash, and when I finally get the time to go use the self-service, the head dog groomer wants my papers, never mind the countless hours we've spent in the store and the trust I thought we had between us, my papers were all that was separating us from (self-service)washing my pup. Why wasn't I told about this when I called ahead? These store policies are ridiculous, the trainer in the same store checked his papers recently, and the unbending attitude of the employee was why they get this rating.
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November 2023 by Kristina Campista
The store itself and animals are always well kept and clean, however, positive interaction between customers and employees has greatly declined. I have been treated very harshly within the store by employees. The first time the young lady in the fish department displayed a bad attitude from the moment my family walked. I asked for two colorful guppies at which time she replied that I would receive whatever I was given. The second time my one year old daughter wanted to pay the cashier who then snatched the money out of my daughter's hand. My toddler was unaware (luckily) of the hostility and was not bothered. However me as the parent was extremely upset. I called to complain but I feel as if my complaints are not going anywhere. Unfortunately, I will not be returning to this particular store anytime soon. Hopefully they are able to do some training with their employees on how to multi-task under pressuring situations as this comes with a job such as theirs.
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November 2023 by Indianmommy Lanette
Very nice grooming service. They took my fur baby on a walk-in basis which is rare anymore and he was ready for pickup about an hour and a half later. They did an excellent job of hand trimming down by 7lb Papillon mix. Only thing I’d say is keep the shop gossip to a minimum when you have clients in your presence. Other than that, this was a top notch location and I’d highly recommend bringing your fur babies here for care.
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November 2023 by V_vendetta
I highly recommend Andy the Dog Trainer if you’re in need of obedience classes for your dog. Andy was very professional and taught my dog the essentials to live her life educated and friendly. Andy was such an experienced trainer that we took our dog from puppy all the way to advanced training with him. Will definitely recommend him to family and friends.
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October 2023 by Bette P.
My last appointment was ok, as far as learning my dog. But after I make requests (nothing fancy just certain areas), and my request is ignored! And I gave them another chance, sign says Grooming opens 7-9..... I was there with my terrified dog @8:55am, no one would open doors for grooming, or make eye contact... They just Lost this job!!!
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October 2023 by Marilyn Monroe
The store is always neat a clean. They have a pretty good selection most of the time. I got my pets Halloween costumes here and they are one of the few stores that had a costume for big dogs. I wish they had other clothing options for big dogs other than costumes. I have several large dogs and I also get their kibble at this location and there are often no shopping carts for the 40lbs bags. I always have to get someone else to go with me because I can't carry this giant bag of dog food. Staff members are friendly.
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September 2023 by alison mckee
PetSmart has a great selection of items including high end dog food. We feed our puppy Instinct dog food...not everybody carries. Petsmart has the complete line with comparable pricing to Chewy. I like the convenience of this location. Service is good. Always somebody available to assist with questions etc.
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September 2023 by Kel
Seemed short staffed had to wait for help in fish area. Cashier stated a price, pd, she said a different price, I stated well I pd you what you stated and what is on register... she didn't hit the total on register, it was 15 cents more - tax?? My personal opinion is the younger generation lacks interest in working, they just wanna be paid and socialize.
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July 2023 by Cassandra Arrivillaga
They have cute animals, but one of the Bata fish's was already dead, and they were selling it for 19.99 my daughter let one of the workers know about it they told us het were going yo take care of it and one tank had a lot of fishes but also dead ones in it
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July 2023 by DGAF Kween
UPDATED AS SEEN ON THE NEWS CONFIRMED OVERCHARGING; SEE BELOW FOR LINK*WARNING*PRICE CHECK EVERYTHING ON PETSMART WEBSITE BEFORE CHECK OUTI have been working hand and hand with PetSmart Company now for over 8yrs. This location is the only location that up sales and treats customers like liars, as well as, thieves. I'm not from this area and have come to find it is known for high theft and more. I have been working with this location prior to it moving to the new location and sadly it's been brought down by unprofessionalism. For someone to come full hearted to bring up information to be question by new associates,not knowing the system, to aggressive managers talking down about you to the worker as you stand in front of them. End of the day I was correct and everything was fixed, but not after being put into an awkward situation by the Managers and their team. I really wish the other Managers who were at this location would come back because it's sadly becoming more toxic. I do have to say the dark long haired male cashier is amazing. There are a handful of other good workers too that should not be associated with this post, but this unfortunately was over due. What is even worse some of the managers I knew as a worker prior to promotions and they are not the same smiling helpful individual that I grew to enjoy working with. May this location continue to learn and grow to work along side all to better the lives of all pets ?As seen on the news about California locations.(Photo of different PetSmart locations provided by KTLA on YouTube)
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July 2023 by None of Your Business
In general you should not buy frompetsmart. Most have a history of mistreating their fish, goldfish do NOT do well in small tanks. While they may be surviving they are absolutely NOT thriving. When goldfish or fish in general huddle up in a corner there could be many reasons as to why, and none of them are good. These reasons can be stress, poor diet, water parameters and temperature. It can even be a mix of these. This photo was taken near the end of June. There should never be over 20 goldfish in a small tank. Goldfish in general are extremely hard to take care of. In this store you can see Beta fish in a little cup. These cups aren’t anywhere NEAR the amount needed for a Beta fish. Not to mention I counted a total of over 5 fish TODAY DEAD. I have seen sick cats, and extremely unhealthy looking animals. In general you should always do research before buying from petsmart. Do not claim I am being dramatic or lying I am very well educated in goldfish and betas. Don’t try to save these animals from petsmart that is why they are still being sold. Do not buy a bowl for your fish ESPECIALLY GOLDFISH DO RESEARCH BEFORE BUYING A PET FISH, LEARN WHAT TO FEED THEM AND HOW MUCH GALLONS OF WATER IS NEEDED. THIS IS NOT ENOUGH FOR 30 FISH.
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July 2023 by Jessica R.
*WARNING*PRICE CHECK EVERYTHING ON PETSMART WEBSITE BEFORE CHECK OUT**UPDATE AS SEEN ON TV PLEASE SEE LINK AT BOTTOM FOR VIDEO***I have been working hand and hand with PetSmart Company now for over 8yrs. This location is the only location that up sales and treats customers like liars, as well as, thieves. I'm not from this area and have come to find it is known for high theft and more. I have been working with this location prior to it moving to the new location and sadly it's been brought down by unprofessionalism. For someone to come full hearted to bring up information to be question by new associates,not knowing the system, to aggressive managers talking down about you to the worker as you stand in front of them. End of the day I was correct and everything was fixed, but not after being put into an awkward situation by the Managers and their team. I really wish the other Managers who were at this location would come back because it's sadly becoming more toxic. I do have to say the dark long haired cashier is amazing. There are a handful of other good workers that should not be associated with this post, but this unfortunately was over due. What is even worse some of the managers I knew as a worker prior to promotions and they are not the same smiling helpful individual that I grew to enjoy working with. May this location continue to learn and grow to work along side all to better the lives of all petsAs seen on the news about California locations.(Photo of different PetSmart locations provided by KTLA on YouTube)youtube.com/watch?v=1uUD…
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June 2023 by Pat Gregory
Worst grooming ever. I had a bad experience with Petsmart grooming my Australian Shepherd. I don't think they knew how to groom the breed. Just horrible. I let it go because maybe someone was having a bad day. But I just took my little poodle/mix and his haircut was absolutely ridiculous. Even he's embarrassed. I had to take him back because it was all uneven on top. They completely shaved his ears. Just awful. I really think they need to train their groomers better. I would never go back.
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June 2023 by i hate everything dirty
Went in to get crickets and they had a sign saying “due to being understaffed or sue to people calling off, we can’t handle crickets or fish”Meaning they didn’t care for any of those animals because they’re understaffed? Also it’s not your workers faults for “calling off” it sounds like you don’t have enough workers. Reporting this to corp because why should I waste my time for their management to not be bothered to bag one bag of crickets because the right person ain’t there. Sounds like they need to have more people and not have a Skelton crew
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June 2023 by Pat G.
Worst grooming ever. Several months ago, I took my Aussie, and they did a horrible job. They shaved her nude on the hind legs and raggedy on the sides. It will take forever to grow back. But I didn't say anything because I just thought someone might be having a bad day. Today I took my poodle/mix, and it was the worst haircut he ever received in his little nine years of life. Even he's embarrassed. They charged extra for tangles on his ears (which he did have), but they shaved his entire ears and body anyways. They left a schnauzer cut on his face, and the top was so uneven I had to turn back before I left the store to get it fixed. After today's experience, to me, it wasn't just a one-time thing. I will never come back. I rarely leave reviews, but I felt I should comment on today's totally bad grooming service.