Spectrum Store in Hemet, CA, offers a range of services including high-speed broadband Internet, mobile phone plans, and cable TV. Customers can visit the store to shop for new products, upgrade their services, pick up or return equipment, and pay bills. The store is often busy, with customers waiting approximately 40 minutes due to electronic sign-in procedures, but staff members are generally helpful, polite, and patient. Many reviewers highlight the excellent customer service provided by staff members, especially praising one representative who went above and beyond to assist with transferring photos from an old phone to a new one. Customers appreciate that staff are willing to help with questions and go out of their way to assist. Some mention that signing in via the kiosk is necessary, and the process can be a little unclear at first, but staff members are efficient and supportive. The store’s environment is nicely decorated. Overall, Spectrum Store is recommended for its helpful staff, good customer service, and variety of services, making it a convenient place to manage internet, mobile, and cable needs.
Was very shocked that when I drove up there were no cars in the parking lot and no one in the store except for the staff. Very professional friendly staff.
October 2024
Quite crowded with customers. After a reasonable wait, I was in and out. Customer service was good, and rep was knowledgeable.
September 2024
C C went above and beyond with her customer service. She needs a raise!!! I would rate her a 10+ if I could! My old phone would not stay on to transfer my pictures etc. to the new phone, she was persistent. I thought I would lose my 900 + photos but did not. Thanks again CC for your excellent customer service.??
