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November 2024 by Lisa Hammons
Beware of "monthly service base" for monthly billing. I had very poor service, slower then usual internet and demand not in sync, the sound and picture did not match.
After multiple attempts to get it right, I decided to move to another provider ($124.44 a month CHEAPER).
SPECTRUM changed their way of billing three years ago. They now charge for the full month, even if you use only one day.
I turned in all equipment and they turned off services but still billed for the whole month. Meaning absolutely no possible way to use services, they still forced bill payment or they will send me to collections. I spoke with several different reps requesting a bill adjustment and a supervisor, none were willing to reduce final bill.
I was not told before disconnection of their monthly service billing. They said I was informed via their link and billing statement. The sup said the FCC did not mandate they had to make sure I recieved the info, no confirmation was needed according to him to charge all customers like this.
After 24 years with Spectrum, including time with Time Warner this is how a long term customer gets treated.
I do not recommend Spectrum because of their poor customer service and their monthly service price gouging. I am glad I got new provider for my internet for a lot less a month, with faster internet services!
Spectrum, you could do a lot better than this!
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November 2024 by Nicole Bucher
Sloooowwwwww
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October 2024 by Lisa
Was very shocked that when I drove up there were no cars in the parking lot and no one in the store except for the staff. Very professional friendly staff.
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October 2024 by powpowp5050
Joshua J was great, very helpful!
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October 2024 by Claudia Castro
Horrible as usual.....lots of people waiting in the lobby and employees go on break or lunch. Joke of a place
How about you train your people to provide better service by staying off their phones and keep the conversation about business and not their personal drama
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October 2024 by Dave D.
Quite crowded with customers. After a reasonable wait, I was in and out. Customer service was good, and rep was knowledgeable.
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October 2024 by brian woo
When I disconnected my service, everything was settled on the phone except the equipment return. It took 45 min to finish the drop off. Super annoying experience
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September 2024 by Carmen Lopez
Terrible service, desire to file a complaint with the consumer ombudsman
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September 2024 by Kathleen Person
C C went above and beyond with her customer service. She needs a raise!!!
I would rate her a 10+ if I could! My old phone would not stay on to transfer my pictures etc. to the new phone, she was persistent. I thought I would lose my 900 + photos but did not. Thanks again CC for your excellent customer service.??
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August 2024 by christina corente
This is ridiculous I came in to just return a box & I've been here for almost an hour .they have 2 workers & 10 people in the que waiting. Common sense you have cellphone service now some customers are gonna take along time due to cellphone service picking phones ect. Don't even come here unless you have alot of time to waste!!!!
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August 2024 by Robert Carrillo
I understand why your reviews are 3.3 out of 5. That’s not good. It’s probably because your service is awful. I was supposed to pay $170 for internet and one cable box. Instead I didn’t receive a cable box and my price was $225. So tax and licenses are an extra $55? That’s a great deal. They told me I paid for the app on my smart tv as well. That never worked well because the internet is awful. I will put a bad word into everyone I know and I know a lot of
People. I also called up just now to make sure my service is off and the girl on the phone said, I’ll check the account a lbs proceeded to hang up on me. So yeah, Spectrum sucks and shouldn’t even have a 3.3 rating out of 5. Bye!!
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August 2024 by Willie Hammond
Service is so very slow.
Kiosc machine always not card reader.
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July 2024 by Art Sanchez
Good attention. ?
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July 2024 by William Copp
Totally good people down there if you need help, they are more than happy to help you and every time I have a question. I go down there and they've always been good with it and they always help you out. They go out of your way to help you. Totally recommend spectrum to anybody, especially their mobile and their internet. You can't ask for better help than what you get when you get down there
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July 2024 by Alcira Jimenez
The worst customer service...the workers still see people waiting, they ignore them and work with a terrible attitude
