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March 2024 by Katie S.
My message is for Kelly -- I was told that she is the General Manager at the Hemet Target: I was in Target Wednesday March 20 and got to the checkout stand at about 8:30pm. I always check my receipt before leaving the store because 5 time out of 10 Target scanner double charges me for something. This time I was overcharged for an item that had been marked down. The cashier called a coworker over and she confirmed that I was due a refund -- she said I had to go to guest services to get the refund. No problem, I thought, that's what I usually do. I went to guest services and got in line behind a guy who looked kind of lost. There was no one behind the counter. I asked if someone was waiting on him and he said "no." We both waited a few minutes, thinking the guest services person must be in the back momentarily. After about 5 minutes, a young gal walked behind the counter area, but she did not greet us. She went in the back and came out a minute later. As she was walking away from us I asked, "Is there anyone working guest services?" She kept walking but yelled back to me, " Yeah, but they are out doing car runs." We waited a few more minutes. The store was not busy, in fact, I was amazed that TWO completely free lanes were open when I checked out. There was no one in the self check-out area, but there was a employee changing the tape on one of the machines. I explained the problem to her. She said, "Yeah, they are doing car runs. You just have to wait." Ooookay . . . I went back to the cashier who had inadvertently overcharged me. (Not her fault.) She actually got huffy with me when I told her I'd been waiting at the guest service counter for about 10 minutes and there was no one there. I asked if she could please call a manager. At that point she followed me over to the guest desk and by then a sullen looking gal was finally helping the guy who had been in front of me. When I stepped up, I told her I needed a refund and that I would also like to speak to the Manager. At this point, my original cashier said, "I'm trying to get someone! Geez!" She was on the phone, and I could hear as she spoke to several people and was told to call someone else. Wow! At this point, the sullen guest services girl is telling me that the price on the item is correct. I explained to her that another Target employee looked the item up on her special Target phone and actually showed me the discounted price. Sullen girl goes back to tapping her phone again. Finally, without so much as an "oh! sorry, I was looking at the wrong item" she completes my refund. In the meantime, cashier is still trying to get a Manager to respond. I say to both of them, "I have waited well about 30 minutes to get the refund Target owed me. Please, just give me the Manager's name and I will call her or send corporate a message. This is an unacceptable way to schedule employees." Both of them looked at me like I had two heads. Cashier gal walked away in a snit saying, "I'm trying! this is not my fault!" (I never said it was.) I wanted to speak to a Manager so they would know what happened and take steps to improve for the next customer. It's already annoying to have to wait for your refund instead of just getting it from the cashier. But, to wait at the guest desk for 15-20 minutes with no one there is ridiculous. Either the schedule needs to be tweaked so there is more coverage --OR-- someone was doing something they should not have been doing. Finally, a group leader named Emily came to talk to me. Emily smiled a lot. That's nice. As soon as I finished explaining what happened, Emily said, "The guest services person was out doing car runs -- that's why she wasn't at the guest services counter." OMG, Kelly -- I now want to let you know you have MORE than a scheduling problem. How can a group leader think it's acceptable for the ONLY person covering the guest desk to be absent for 15 minutes? How can a team leader think it's oka
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February 2024 by Jacqueline Pytlik
Great service! Easy! Quick! Reliable!
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February 2024 by Lisa Sheppard
Great and easy service
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February 2024 by Michael Sterling
Every time I shop at target , it reminds me why I buy almost everything on amazon. Target is like a wounded dying animal gasping for its last breath.
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February 2024 by Rupa Limbu
They need to open more check out registers. This evening only one register was open and the line was long. I am disabled so I decided to self check out. This was problematic for the staff who was standing and watching over because I had more than 10 items?? . The staff who was watching over angrily went to the station i was using, and started checking the screen after I was done. Security stopped me to check my receipt at the door. Just open more check out registers instead of treating your paying customer like a thief.
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January 2024 by Mauricio Luis
Decent store with decent customer service! Giselle S. who works here was really helpful with my shopping experience!
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January 2024 by Andrea
They don’t pick up the phone at all I called them about 20 times in total and not once have they picked up I called them deferent days it’s just this target.
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January 2024 by Lisa Morales
This location Never answers their phones, atleast every time I've called which includes trying multiple departments multiple days a week. The line eventually just hangs up every time??
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January 2024 by Samchecar
Fine and Clean Target: Stock is the only reason for the low rating. Sports and TCG Cards and most sought-after items are never here. Picked clean everyday
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January 2024 by Dalia rosales
The new release of the pink Starbucks target exclusive Stanley was very unorganized and shady. The Starbucks manger came out to hand out tickets for the ones in line so there would not be any crowding. Instead of continuing to hand out the remaining tickets, he waited for those who were waiting in THEIR CARS to get out and hand them tickets. That should have never been the case. If they wanted the cup they would have waited outside in the cold like everyone else. These 6 people should have never gotten a ticket to receive a cup. Due to this I was 2 tickets away from a cup. He was very dismissive of us. When passing out the tickets he did not announce what he was going to the line or that there was no more tickets. When we finally got inside their espresso machine wasn’t even working.Josh that was at the door is the only reason why this review was one star.
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January 2024 by Jose Sixto
Try and go to pick up on times where there is least traffic. Otherwise you may not find parking and have a long wait time.
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January 2024 by Alyssa G.
I don't understand how I've been calling for about 2 hours and no employees have answered the phone. If I was able to choose no stars, I would. smh
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December 2023 by mary Moppin
it was very pleasant
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December 2023 by Ms S.
Yesterday, my daughter was not able to pay for her items. The young lady at Target (Barbara) saved the day. She held the items till the end of day. Thank you for your help. This saved the Secret Santa Gift Party.
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December 2023 by Stephanie Kittleson
This used to be the place to go in town, way better than walmart...not anymore. They never have more than 2 checkout stands open so it takes forever. Employees don't care anymore sadly. It's just not what it used to be.