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February 2024 by Terry A.
Every time I go to the branch the line is going out the door. I see one person helping and 3 more walking around or setting down. What happened to customer service? I have been doing business with US Bank for years and I am about to change banks. Every location is the same, long lines while the bank representative ignores the customers. There is always other work for the bank reps to do but CUSOTMERS are supposed to come first. You cannot even call the back to the branch anymore, it's just a recording telling you that you can't talk to the branch anymore. US Bank customer service does not exist, they do not even know the meaning of the word.
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January 2024 by Tonilynn L.
NOT this LOCATION!! Try the one on 800 E Florida. Every staff member is efficient but Wendy is the friendlies, kind and informative!
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July 2023 by caty rojas
My name is Leticia MartínezI have almost 2 years that I asked them to help me to change the vehicle in the name of the business Guillermo alcazar only gives me long until now nothing has been solved and he no longer answers me any email and when he answers he says if I am in this as it is possible that we have so much time and the loan is in the name of the business and mine and the vehicle So now I called and they also cover it because they agreed that someone would call me a supervisor and until now no one calls me Guillermo alcazar you have to be responsible
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April 2023 by Trudy Roberts
They allowed my husband who has no acct there to access my safety deposit box...took me good. I had a note put on the box upon opening one that no one but me could acced
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April 2023 by Andrew D'Silva
Never fails, bet on it. Friday afternoon and no more than 2 tellers
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March 2023 by Visiting For a minute
Don't use the app for business it never works and always say sorry trouble at our end . Can't verify zelle sales until 2 days later . Can't sign in I spend more time with customers service than anything every single day
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January 2023 by Liz G Sanchez
Very friendly & efficient
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November 2022 by Rosa Alonzo
Worst customer service. Unhelpful. Try to make a deposit into my account and was rejected because I did not have my idea. However I did have my card on me and was verified by my pin number. They say there is cash deposit limits but its not indicated anywhere in their website. Instead they refer you to the ATM. No wonder CHASE has gone with digital tellers since the real ones are worthless.
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August 2022 by Danae
Customer Service is terrible. Bankers do not know how to talk to people and are basically just there for a check and not to help people. I had an issue with fraud on my account and nothing was done to help me all they did was blame me. Never filed a claim like I asked so I ended up just closing my account. I would never recommend banking with them, not even as a last resort.
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March 2022 by Henry W.
nothing shy of a bad joke! atm machines are constantly out of order. have you ever heard of a bank that didn't like cash? their atm's are on a cash diet! sometimes they will take cash and sometimes they won't? i've gone inside and complained and the poor girls say "it's broken again? they just fixed it again? maybe us bank should go to another bank and get a loan so they can get some "w o r k i n g" atm's? i have complained about this and received a phone call from one of the dumbest, rudest people ever! i really think joe biden or hunter biden are running this bank! it's possible that pelosi or a.o.c. hides inside the atm's running the atm's? (the worst part...it may be true?) thank god us bank does not run gas stations....then we would save money because the pumps wouldn't work! aoc would be happy because her green new deal would be a reality, but not intentionally! i sincerely hope us bank never buys motel 6....... because they would never keep a light on for ya!
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August 2021 by Chuck L.
i opened an acct with this bank seveal months ago, and i have dealt with many banks over the yrs, and i have to say this has got to be the worse bank i have ever done business with, they were given a cashier check and they held it for 33 days, before saying i could have the money, and the mgr told me a ck was being mailed to me a wk later i didnt have it, and i called and found out that they were to have me come in and get a cashier ck and i could cash it so due to this i have had no money for 33 days, i chk with the bank that issued my orig ck and it cleared 4 days after u s bank had received it from me, so there was no reason to hold it for 33 days, and the mgr has no power to over ride anything, and she cannot even talk to upper mgmt its all done by email and they wait for answers, i sat at that brnach for 1.5 hrs waiting to find out that the risk mgmt had to do there process, it has been a nightmare dealing with u.s. bank,, i hope no on ever goes thru what i have gone thru, and if your looking to open a new acct stay away from u.s. bank,, again a major mess they made for me
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July 2021 by Penny L.
Found a check withdrawn from my account. I was the one that had to do the investigation to prove it wasn't a check I written. Wrong name on the check, incorrect routing number & the last # on account was same as mine except last number. Finally speaking to FOUR people, they tell me that it is an easy fix, but it will take a few days to get the money into my account! REALLY!!? I had nothing to do with this, they made the mistake & I am the only one getting shafted! Our branch was closed in April & this is how it's going to be? PJ
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January 2021 by Honest Reviews
Went to withdraw at the atm and their atm ate my card and they said they’re not obligated to give it to me back because it’s not a US bank card, I always use his ATM as it’s near my house and I’ve never had any until today and someone was doing servicing on the ATM and he could’ve just got it out for me but they refuse due to the fact it was not a US bank card.
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November 2020 by Lucila Dean
Very good
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September 2020 by mack salesky
I'd never been in this place before they had enough people and the line Went pretty fast that was nice and air condition and Was as well on a 100ﾟ day
