Victra is the local Verizon Authorized Retailer in Hemet, CA. Customers say the employees are cool and have good attitudes, giving real answers to questions. The store is less crowded than the other Verizon location and staff pay close attention to needs. Many reviewers praise the knowledgeable staff who take time to explain situations, even after hours. One reviewer noted a Spanish‑speaking employee who made the switch from T‑Mobile easy and explained promotions and devices. Promotions and accessories are highlighted, with a great promotion that saved money. Staff are professional, attentive, and informative, offering device protection and a full range of wireless devices. The team’s patience and helpfulness leads customers to recommend this Verizon store.
CUSTOMER SERVICE WAS PHENOMENAL BY DANIEL. Very helpful thorough out the whole process of changing provider to Verizon
August 2026
It's always so stressful when you have to switch providers and buy a new phone. With Danny at the Hemet location, it was not only a smooth transaction but also his knowledge and care for his customer. We can wait a year to upgrade.
July 2026
Josh was professional, very courteous and polite. One of my phone's had to be ordered and he will be texting me when it comes in.
