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January 2024 by Amanda Neely
I'm pretty disappointed with my dogs dental visit. Scheduled him to get teeth cleaning and ended up needing extractions which I already assumed. They said they could do it and then didn't finish due to time. Fine, so I'll bring him back and put my senior dog under anesthesia again. I was really not happy that they didn't finish, but what really ticks me off is that they tried to charge me another $2600. This would have taken the total to about $5500 -$6000 for cleaning and 9 extractions. What the hell! And there's still tarter buildup on his teeth.
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January 2024 by Marla Ayala
The staff is very friendly and helpful and the vet was very knowledgeable
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December 2023 by Lisa Lee
I am totally agree ld with other reviewers here about they are money sucker. They don't have any good practices except testing after testing.They only know how to ask you to do bunch of testing for $$$ and afterward, not much diagnostics were performed or seeing the results.Like I don't mind spenting hundreds of dollars as long as it proven the care for my dogs.I would said avoid this place because they charge u so many things like bloodwork, xray and ultrasound and more. Because when the result come back normal, they unable to do diagnostics the problem, they will ask you to continue for more testing.Their vet Dr are new and inexperienced.Based on my opinion, for an experience vet, they should be able to identify your dogs problem when you tell them your dog's symptoms, since they been through care for so many , instead of being good heat, they just want you to go through those traps. Drain out your wallet to feed them.
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December 2023 by marissa
12/4 UPDATE: I have been refunded the deposit I paid on 11/22.Got a new puppy, needed to get her shots. I scheduled an appointment last week Tuesday (before Thanksgiving) and paid new customer deposit ($75).I was able to get my puppy an earlier appointment elsewhere. So, I took the earlier appointment at a different vet office. Tried calling to Hercules Pet Clinic on Wednesday (before Thanksgiving) and Friday (after Thanksgiving) to cancel my appoinment and instead reschedule for next set of shots. Both days, I only got their answering system and when I tried to leave a message to cancel my appointment, the recording would just start over.Called in Monday morning at 11:30am (22hrs before my appointment) to cancel and reschedule to get the next set of shots for my puppy. But they advised I would be forfeiting my deposit because it was less than 24hrs. AND if I wanted to schedule a new appointment, I would need to pay another deposit. I explained I tried calling on Wednesday and Friday, and couldn't leave a message on their system (which they advised would have been sufficient to return my deposit). But I was just told it was an "auto generated charge".I live in Hercules and was looking to keep my business local. However, turned off by this "auto generated charge" and lack of flexibility. Their answering system was down.Rather take my money to an office where my business would be appreciated.
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December 2023 by Matt Heden
Nothing short of amazing - in a time where service seems to be lacking everywhere, these guys went above and beyond. Hercules Pet Clinic worked with me to get my dog the care he needed, when he needed it. From the first phone call, they were kind, courteous, honest and fair. The young woman who did all the preliminaries (Quincy?), she was so kind and great with my dog. The Dr, he was honest, fair and compassionate, he walked me through all the scenarios and all of my questions.I cannot recommend Hercules Pet Clinic enough. Highly highly highly recommend.
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November 2023 by Calista
everything people say about this being a money-grab operation is true. yesterday i had to fight tooth and nail for a $30 refund after they shortchanged me on medications, and then their CSR gave me incredibly contradictory information to the vet, vet tech, and the printed pill bottle label just so they can keep a tight grip on the $30 (by lying that they intentionally sent me home with less medication than prescribed, therefore it's not their fault. i almost laughed). FYI they have 2 versions of invoices, one that the customer sees and one they don't, so beware of that shady business.in general, if you ask them about your bill, refunds for incomplete service, or anything having to do with money, their smiley service immediately melts away, and they treat you as if you personally kicked their own pets, so basically save yourself the trouble and stay far far away
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September 2023 by Auzzie Yazd
So I was really confused about the service I received from this business, but after reading a few reviews, I see I’m not alone. This place is a total money grab and will jump at the first sign of giving you the worst possible diagnosis of your pet to get you to schedule more tests and spend more $$.I went in to get a hair follicle abscess drained from my dog’s paw. Upon arrival I tell them I just moved to the area, that my dog has a heart murmur, and that I’ve been working with my previous vet regarding her heart murmur for many years, and I do not need them to comment on it.They charged me $75 for the visit, then an additional $42 to shave my dog’s foot and “clean” it, but didn’t even drain the abscess - BUT the cherry on top of that was they told me I need to get X-ray tests done for my dog’s heart murmur that the vet estimates is a 6 out of 7, because the vet (who is very new to the field) said that my vet who’s been working with my dog for the last 7 years (and has been in the field for over 20 years) probably heard my dog’s heart murmur in a loud room and rated it lower than it actually was. On top of that, the staff never even took me to an exam room (the whole time i was there) to talk about this sensitive information- it was all improperly lectured to me in front of other patrons in the waiting room.I obviously was not super sweet and friendly back to them so they said that they’d refer me to another practice and that they could no longer help me. I don’t need you to refer me to anyone, I can find my own vet thanks much, but I am livid that I paid you $120 to drain my dog’s folicle abscess and you didn’t even do it! Shame on you for not doing what I paid for you and even bigger shame on you for guilting me into paying for tests when I told you before I even started my visit that I was already working with another vet for years on this and don’t need your uninformed comment.
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July 2023 by Finnian Finnian
Thank you Dr Lin, Nicole ,Quincy,Ty and the rest of exceptional staff! Our furry angels are so lucky to have such an amazing and caring staff!
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June 2023 by Kay Tremor
I have taken my dog/dogs to this establishment (specifically the one in Pinole) for over 15 years, I believe that they are "sister" facilities . Recently, I took my dog for his rabies shot and apparently was scheduled for a booster shot many weeks later. I don't remember getting a call, text, or an email for a confirmation and they charged my bank $50... This is the same amount of copay for an emergency room visit in thr place that I work for... Ridiculous!!!! I will NOT be going here anymore...
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May 2023 by Anthony Marleny
I recommend Hercules Pet Clinic. I brought my cat Obi in after I found out he had a nasty infection on his face. They took care of him and brought him back to running around crying for food again. Thank you.
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May 2023 by Jason Young
My baby been going here lately, theyve been taking care of her.
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March 2023 by Laura Terry
Today my dog was causing me great concern. He’s my everything and I was on the phone with 10! Yes 10! Bay Area “emergency vets”.The staff here went above and beyond to help.Not to say you should always expect to be seen!However… the staff treated me like family.The vet I’ve seen for 7 years wouldn’t make time for me but this staff did. More specifically a female front desk employee. I completely forgot her name but she was TERRIFIC!I was quoted for some dental work years ago and felt like a horrible dog mom. I felt like I would never be able to afford it. This team took the time to break into affordable steps!!!I’m officially forever loyal.
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March 2023 by Josh R
They don't always answer their phones or return your calls even after several attempts. However when you are able to get ahold of someone they are friendly and generally helpful. The vet techs and docs during the visits are very informative and friendly. Came by a twice to pick up medicine for my dog during their supposed business hours, but the office was closed which was very inconvenient as I have to take time off work.
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March 2023 by Lyre Rozelle
I called this place because it is nearby to where we live, I asked her to take an appointment for my kitten vaccination. She took my personal information in detail, in clouding my home address which made me feel uncomfortable, then she asked me to pay upfront a deposit over phone $75!!! I was astonished by this scammer! For what?! She said that how she operates … I have seen multiple Vet at multiple locations because we have multiple cats and we moved with our cats, this is the only scammer Vet who has no consideration about your pet but all intention is for scamming your money under excuse of Vet! I would want public to know that this place could harm your pet for money as they trying scamming without even see your pet! Don’t ever go this place, these people are money ill.
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January 2023 by Graham
Great staff. Friendly and knowledgeable. So many vet clinics will push product and unnecessary suggestions. Not this group.
