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November 2025 by Sharon Hughes
It's always an experience. Great browsing, ideas and projects . Nursery department bright and colorful .
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November 2023 by Marina G.
I had a terrible experience at the Home Depot in Hercules. I went there to buy blinds and needed assistance with cutting them. Despite asking multiple staff members for help and waiting for an hour, no one came to assist. Frustrated, we left and went to the Home Depot in El Cerrito, where despite being busier, the staff was helpful. The service at the Hercules store was the worst.
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November 2023 by Samatra D.
I purchased Malibu Plank flooring in October. Signed up for curbside pickup. Arrive today to pick it up. It was 8am, so no curbside was available. I went into the store and literally waited an hour for them to locate my 2,000 flooring. After an hour I went to sent in my car and wait for my flooring since now it was 9am and curbside pick up time. I got at call at 9:08am that they found it and then preceded to wait another 20 min for an agent to come outside and tell me to move my car to the front. This is the worst Home Depot ever. I wont do business here again and it's a shame because I live 20 min away
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October 2023 by Angela I.
Home Depot in Hercules is the worst ! I spent a good 20 mins waiting to talk to a salesperson and he just left without saying a word .. when you can't find anything it's hard to find somebody that can help , or if you find somebody , they don't have the answers .
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September 2023 by Aldo G.
If you know what you are looking for, no problem. The workers here are just here to collect a pay check and are not knowledgeable when asking for your help. They are lazy when you ask them to find something. They rather goof around with other employees. Worst Home Depot in the Bay Area. Martinez blows this store away!
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August 2023 by Adam F.
We visited on 7/10/23, looking for a length of flexible spa hose to finish setting up a hot tub in our backyard. We had already gone to one Home Depot and had issues. We located the hose in question, but wanted to buy per-foot, rather than an entire roll of hose. This was something they had a SKU for, but they didn't have 8 feet of loose tubing for us. Eventually, we took the roll up to check out and explained the situation to Sylvia. Other places might insist that we buy the entire roll. Instead, she stuck with us, and found Jose, who could do the cutting we needed.Thank you to Sylvia and Jose for going above and beyond in order to make it work. It took a little while to get the right people, but they didn't abandon us, and they made sure to keep with it until we had resolution.
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July 2023 by Cyn T.
I had a great experience at this location. I was looking for crown moulding and couldn't find anyone. I searched to see what I could find by myself. Not the best idea.Al came over and said Stewart was with a customer, but he could help.AL walked me through the different types of moulding and their purposes. I was finally able to select one.Thanks Al for being so helpful and not leaving me to figure it all out.
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February 2023 by SF Lady G.
I was very stressed because I couldn't find a circuit breaker for my fuse box. Home Depot did not carry the part I needed, but this older gentleman went out of his way to find a few places for me to visit. He actually pulled out his cell phone to find places for me! I've been to several Home Depot's in the Bay Area, and as a female I've been ignored or not helped in all of them but this one! I wish I had gotten his name, but if the store manager reads this, the older gentleman was over 60 something. Please tell him that I said thank you again for all his help!!
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February 2023 by Miguel O.
I've been coming to this store for over 15 years and have always enjoyed my shopping experience. For the last 13 years, I've lived about 1.5 miles from the store and find it very convenient. As a teacher having long summer vacations off, I'd often drive down to browse and kill time. Sadly all that has changed due to idiot people that enter to shop lift. Now, over half the store is locked up behind wire grates and other anti theft devices. It's ugly and it makes me feel like I'm shopping in a third world country. I will only go here if I desperately need something in an emergency. I will shop online or go to a local hardware store now.
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February 2023 by Edge M.
Had to wait about 30 - 40 min just to get some electrical wire, then had to wait another 40 min for some drill points, we asked for help various time and no one came, poor customer service, I Do Not recommend this store!!! Go spend your hard earned money somewhere else where employees Carly help you.
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February 2023 by Wendell Y.
Have you ever had to wait for help at Home Depot? Ever wondered what it might be like to go shopping in jail?Do you have an hour to buy 3 items from a hardware store?If this is you, you're going to love this Home Depot. I don't know what has been happening that spurred this location to lock up what feels like a fifth of the store, but now you get to wait for someone to unlock it for you. A location that has already felt perpetually understaffed. It's like having a personal shopper who eventually shows up with zero respect for your time. This is frustrating to the point where I don't want to go here anymore. And that's sad because some of the workers up front are really nice and one gal makes it a point to pet my corgi.
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January 2023 by San S.
Made an appointment for them to come measure my sliding doors, 4 days later no reply no nothing. Called 4 different times in one day, no one pick the phone. Tired of calling so I went there to talk to the manager, manager wasn't around. Worst customer service ever.
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October 2022 by Nilo M.
Just need a shades for my French door and there is no specialist in their custom order department. I've been waiting for 20 minutes but to no avail. I will still wait and see. This place is only two minute drive from my house. The only reason I'm shopping here!
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August 2022 by Winston L.
If you're here for a store review, I don't have much to say aside that I've been going to this location for years for gardening supplies, pest control, BBQ stuff, lighting, paint, nails/screws, and really haven't had an issue. Below is a long summary of my visit today and a big problem with using gift cards for online transactions - Shout out to the manager, Brittney, for being proactive and finding a solution for the customer. I ordered a garage opener online for pickup at this Hercules location and the site stated there were 4 in stock. A few hours later, I get a cancellation e-mail. No problem, I ordered the garage opener from El Cerrito instead. Next day, I go to pick up successfully from El Cerrito. Story over, right? Nope. I had purchased the Hercules item primarily with a gift card and the remaining balance with a credit card. The cancellation e-mail said that I would get a refund on my credit card in 3-5 days. However, for the gift card portion, I would need to see customer service. So, I went into the store to see customer service. They rang me up and gave me my refund, but it had to be in store credit. I asked if store credit could be used online and the associates were unsure, but after checking my phone, I confirmed it was "in-store" only. The associates said they were only authorized to give store credit and recommended that I call Home Depot corporate, which handles the online transactions. I call corporate and they tell me I should be talking to the store manager. I talk to the store associate to escalate to the manager and Brittney arrives to save this poor soul. She initially said that corporate should be able to handle it, since they can't give out gift cards at the store. I told her that "I didn't know what to do" while running through scenarios in my head about starting an anti-Home Depot social media campaign. A moment later, she says she will try to resolve the problem by calling corporate on my behalf. It takes a while, but finally corporate is able to get me my gift card and Brittney offers some store credit for the hassle. I had gone through all the stages of anger but actually left the store in a pretty good mood. Home Depot corporate, if you're listening, a few things - Why is the inventory so different from actual? It doesn't seem likely that 4 garage door openers would have been sold within a few hours. Also, the gift card for online purchases policy needs to be changed, especially when Home Depot initiates the cancellation. The current policy forces the customer to go to the physical store AND downgrades the gift card to store credit. What the policy should be is that a new gift card is issued to the customer.
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July 2022 by Rachel S.
Product wise it's okay, really horrible service for curbside. More than 75% of my curbsides I had to wait over 20 minutes.
