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October 2023 by Matthew Gerring
The rudest counter staff and notary public I have ever encountered. I barely said two words to be while she sullenly directed orders at me. Questions were answered with a huff and snort. I was still in the store paying for the service while she audibly complained to the other worker about my vibe. What did I do wrong? I don't know. I won't be back. Was it racial prejudice? Probably. Does she act like a 12 year old being asked to do chores to ever customer? I can't say.
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October 2023 by jorge calderon
From the minute I walked in the staff was very helpful, they answered all of my questions about obtaining a Mail box.
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October 2023 by Samantha Kauffman
Bless & protect the women at this store at all cost! They are so gracious and helpful.
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September 2023 by Ozhekh
Corina and Ayanna are patient and amazing at customer service. They have a great attitude. Will come back!
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July 2023 by B S.
I've been coming here for many many years and it's sad to say that I had to leave this review. Whoever they hired recently, young female, is extremely rude and unprofessional, but seems like she doesn't really like her job and has no experience in customer service. I came in to drop off a package. She was talking to her friend. She stuck out the scanner, and didn't greet me, didn't even acknowledge that I was standing there and expected me to just scan my package. She continued to talk to her friend while she scanned my package and handed me a receipt. Did not say one word to me. Don't know if she was having a bad day or if her rude behavior is just her normal. I've heard similar things from other people about the same employee, and now I experienced it for myself. The manager here is awesome and the other guys are always helpful and nice. But this girl should not work in customer service.
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July 2023 by Tamika H.
So to all the Amazon customers who need to return items this post us for you. I always have a great experience with this location. The staff are helpful and patient. I returned an Amazon item and the staff was so helpful. She showed me how to find my return on the Amazon app. She was patient and had great customer service energy. I will definitely be handling all Amazon returns here.
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June 2023 by Ephrem N.
I highly recommend the service of this store. I requested large map printing and I am more than satisfied. Prompt, professional service and reasonable price. Thank you.
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May 2023 by Organtitus A.
I have used this location over the last decade and just needed to say that they are Friendly, Nice, Helpful folks. And the manager is Super Awesome!
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May 2023 by Eric J.
The folks working here are generally helpful and polite but $4 to print a UPS label is absurd.
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April 2023 by Lyn D.
I paid for 10 lbs label and the receipt show 12 oz so I went back and told them to re print the right weight and rude lady said they cannot do anything. The adjustment will be done at the facility, why can't you do it right the first time . Never coming back here
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April 2023 by becki n.
I love this UPS location. All the employees are always very helpful and friendly. Corina is the best , she's very efficient and always very friendly and helpful. She has notarized several documents for me and today she showed me how to scan and email a document through my email as a pdf . ( this is new to me) she could have easily charged me to do at the store but she took the time to walk me through the steps. I truly appreciated her for doing that.
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March 2023 by C.T Harvey
I get nothing but top notch service at this store always greated with a smile and Hello..
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February 2023 by Shayla C.
Karina and her team at the Hercules location are awesome. They have done our passport pictures and always take care of us when it comes to Amazon returns. We really appreciate the dedication and consistency with wonderful customer service each and every time me and my family come in. Not to mention my kids think "she's so nice and beautiful"
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December 2022 by Deej
Great for quick dropoffs.However, last holiday season, my package never made it out of the facility and caused me to lose out on a major sale. I was not given a receipt at the time of dropoff, and it's on my part to have asked for one every time. With that being said, I trusted this place with plenty of packages to ship out prior to that incident, so it hardly crossed my mind. I'm happy to wait in line at the Pinole location if it means that they don't steal my packages.
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November 2022 by Viktor Manrique
I personally took my iphone to this location thinking it would reach AT&T , however the package never arrived at AT&T instead it is currently ACTIVE and in use in Oakland, store employee at the time of my visit stated that I was the third customer with the same complaint, the store manager has no idea how this could happen and is unwilling to address the matter. Don't bring your valuable packages to this location. SHADY.
