-
October 2023 by Serhat Sengul
My favorite USPS!!
-
July 2023 by Andre Jackson
Kind people
-
May 2023 by Miguel Gutierrez
Very nice people
-
December 2022 by Noemi M.
Great location with great hours never busy and staff always friendly and welcoming. They will help you with anything and they are opened on Saturday until 2:30pm with a huge lobby plenty of shipping supples and counters to wrap or write something.
-
December 2022 by Reba Jane S.
This Post Office has been an excellent experience. Great customer service and the folks working there are good at their jobs. Lots of little extras to add to your order, cards, mailing paraphernalia and the like. Well stocked and maintained, too.
-
October 2022 by AJ S.
Pinole USPO very busy, small, office, little/no-parking, understaffed, slow, poor service, long lines/waits, rude Postmaster/mgr lady, seems hone-delivery/carrier service is poor too below standard as seems now down to only 4-5 days a week in many areas, yet they plan to raise rates/costs again $$$$$ price-gouging public w/out no added-value n subpar poor/understaffed service-levels from Feds/USPS!
-
July 2022 by Jay H.
These people are TERRIBLE at delivering mail! So many times, TOO MANY TIMES, they mis-deliver mail. Far too many times these incompetent mail carriers at this particular post office find it too burdensome to look at which mailbox they're shoving mail into, so now I'm at the mercy of my neighbors to do the right thing with my parcel package, because the mindless drone who dropped it off put the key in the wrong mailbox! Smh If it were the first time I would let it pass, but this is too many times! I've had neighbor's mail put in my box, and I drop it off for them. Problem is that's not how it is supposed to go. A little more focus and attention to detail would go a long way. Not every neighbor is going to return the windfall of gifts this post office puts in their mailbox, at the expense and frustration of the intended recipient. Incompetency plagues this post office.
-
March 2022 by Star On fire
This place is terrible, can't believe this people are employed. Absolute nightmare
-
January 2022 by Sheila K.
The friendliest staff I have encountered. I enjoy coming here. It is never too busy and you are always greeter with friendly service.
-
November 2021 by Steph Cox
Whoever “soo” is working at the front desk is a complete nightmare. I specifically avoid this place because I don’t like her abusive treatment. How is she still employed!? The nasty, snarky remarks are too much. I’m never going there again. I’ll go to the ups store where they care about their customers. I plan on making a formal complaint about her after this.
-
November 2021 by Stan K.
Hercules mail servic sucks! I never know when the mail will be delivered. I watched the truck selectively deliver mail to certain homes and not to others. It's late now and still don't know if or when the mail will be delivered. Hercules mail service sucks!
-
October 2021 by stephanie hall
My favorite post office, nice group of staff and always professional.
-
September 2021 by G D.
I had to ship an international package and asked Julian for tape to secure the box. Julian seemed frustrated at my request and spoke with an attitude. He angrily said "you need to pay for that". I was caught off guard because I had no intentions of mooching the post office for some tape. I was paying close to $250 for the package so I didn't mind extra $5 dollars for the tape. However, there is way to speak and deal with customers and Julian lacks all regard. Betty is a phenomenal US post office rep. Thank you Betty!
-
March 2021 by Rylan C.
Received excellent customer service! So five stars for that! Took me about 10 minutes of driving around in circles in the parking lot trying to find the place. WARNING: There is no signage. It's right next to the bank.
-
January 2021 by Josh Velas
Great customer service by both workers! Noel and Punita both had amazing customer service, greeted me kindly, and took care of all my needs and any questions I had about my mail package, even though the store was busy and the line was long. Their attitude was amazing and it made the postal process a lot smoother! Thank you!!
