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February 2024 by Rodette R.
I'm a Wells Fargo customer since 2003! Even though I'm a loyal customer but never buy a Foreign Currency from Wells Fargo because they don't want to take back my unused Dirham, the same Dirham bills that they gave it to me, the manager was helping me to file a complaint, what a complaint will do if the problem won't get resolved!
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December 2021 by S M.
This branch has been open on Saturdays. Well I went today to do some banking and they are closed. I reached out to a friend who works for wells and he said they are no longer open on Saturdays and they had notifications posted. We're these notifications mixed i with the other 28 notification posted on poorly printed 8.5x11" papers in several languages that no joke reads ? Do you think a verbal reminder from the tellers could have been part of the reminders about something so significant ? Maybe "don't forget starting xxxxx date we will no longer be open on Saturdays " Oh, but there is the Pinole location where the stickers on the door says SAT 9-6 when in reality they actually close at 12. Wells Fargo is becoming nothing but a disappointment just like every other major business we are pigeon holed into using.
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October 2021 by Sarai T.
This was my first time at this branch to meet with a banker to speak about an issue I was having with my account. I went in very frustrated but with the help I received from Andrés Orduno(I believe that is how you spell his last name) I walked out very happy and satisfied with the service I received. He was very helpful in resolving my issue and very patient throughout the whole process.
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May 2021 by Nadia W.
It's ridiculous that you can't even open up an account when all of the employees are standing around talking to each other! I literally been waiting for a whole month to open a 3rd account! I'm so dissatisfied that I'm pulling my money out and going to bank somewhere else.
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August 2020 by Danny G.
This review is strictly about this branch #0000485 21 Let me start by saying Wells Fargo overall has been very good to me. Been with them since 1996 great bank so the 2 stars are for this particular branch. If your African American just go a few miles up the road here you will be treated like SCUM just trying to get your own money out
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August 2019 by Ronald N.
Remember in the 1990s there was a Wells Fargo Bank at the Creekside Center? I wonder why they closed it down? Thankfully Hercules has a Wells Fargo that came back in 2000s. Smaller than the old location. This location is surely in a nice shopping center next to Lucky and McDonald's. I don't have to go to Pinole for Wells Fargo Bank. It can be a drag waiting in line to be seen by a teller. Thankfully for the three ATM outside the bank. No complain about Wells Fargo Bank. Just don't close down and leave Hercules without a Wells Fargo.
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June 2019 by Carl S.
Fast and easy. Have always had good experiences with this company . The staff was helpful and friendly. I highly recommend this location .
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January 2019 by Michelle X.
Very helpful and nice. I got my paperwork signed by notary. No hassle not a wait and just very eager to make me happy. Thank you some branches the tellers seem man or upset their at work and actually have to work
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August 2016 by Angel P.
I just came in to get a debit replacement card and Keefer gave me A1 customer service as if I was opening a new account or something! I'm in retail & customer service as well so I know what that looks like. His manager is also very kind, he introduced himself to me and I felt very comfortable in this store. I'll be definitely taking an extra exit to come here instead of Pinole.
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July 2016 by Suzanne B.
We have been Wells Faro customers for decades and I was ready to change banks today after the horrible service/attitude from the women we dealt with attempting to order foreign currency. The woman who was supposed to help us would not listen, obviously did not have the skill set to perform the tasks and she was at best, indifferent. We left and went to Pinole where we experienced prompt, curteous and knowledgable assistance from Sandra Liu and Crystal Brooks. We have been customers of the Hercules branch since it opened and have never experienced the incompetence, attitude and general bad service we saw today. I can only assume this is the result of bad management and lack of staff training. I will go to Pinole in the future.
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June 2016 by Jessah D.
Taking customer service to the next level! We have all our personal accounts and buisness accounts at Wells. I was in desperate need to print something and I was so frustrated! When I went in to this location Amando sat me down at his desk and we were meet with such amazing customer service. He was so helpful. It was as if no wasn't in his vocabulary! These big banks sometimes loss there touch with the community, but not Hercules! Very impressed! Thank you Armando!
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May 2016 by Joe L.
Never in my life would I have thought I would give a bank a good review. Anyway wells fargo is my mortgage holder and I have been coming into the various branches to pay my mortgage. They were always polite and the lines never have been much of a problem. I have to make an update to my review I recently went into the bank on May 2 confused about my mortgage payment instead of choosing to assist me with my problem he instructed me to contact the 1-800 number I am walking into this branch once more to correct the problem then never entering again and paying by mail thanks for your help
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November 2014 by Anne R.
I am a regular at this bank and even though it is on the smaller side of other Wells Fargo banks that I have been do, it does the job. The parking here can get kind of annoying, especially when you want to park in front and run to the ATM really quick. As far as the staff here, they are really nice, always great you when you come in and ask you if you need help with anything or want to see a banker. There is usually no wait or if there is, there is a 5 minute wait at the very most. This place can get busy on the weekends and this place is open on Saturdays until 5pm or 6pm - closed Sundays. Over all good location for a bank and glad there is a one close to where I live so I can avoid going to Pinole.
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September 2014 by Renee A.
I recently opened an account with a branch in Walnut Creek. Everyone is so grateful that you have chooses their bank to do business. From the moment you walk in your are greeted and asked if you need water, tea or coffee. Everyone that works there are so helpful. Hercules on the other hand. They are RUDE AND CONDESCENDING. Those employees should do some training in Walnut Creek. The Hercules branch manager and staff were very unprofessional.
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August 2014 by Andrez M.
This bank is the one which is the closest to home. It's very convenient and also Hercules does have other banks like Chase and Wells Fargo etc. This bank isn't really all that it's just your typical Wells Fargo. This bank is near Lucky's,McDonalds, and Subway perfect for a lunch out. Anyway I give this bank 5 stars it's pretty good and well placed in the plaza. Oh and also there's lots of parking here.
