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February 2024 by Rodette R.
I'm a Wells Fargo customer since 2003! Even though I'm a loyal customer but never buy a Foreign Currency from Wells Fargo because they don't want to take back my unused Dirham, the same Dirham bills that they gave it to me, the manager was helping me to file a complaint, what a complaint will do if the problem won't get resolved!
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September 2022 by Sam Kebo
I got help by the manager Mona and the cashier Hussain they both are amazing and they were really helpful and they really nice people I like the service in this Branch because of them
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March 2022 by h Fuentes
I walked to this brand trying to make a wire transfer but the 2 lazy staff sitting in the chair told me they were busy and don’t have time to help me if I want I can go to another branch. Stay away from here they are unprofessional and don’t want to work
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February 2022 by Terry Lau
Excellent service and extremely friendly staff, paying attention to the needs of customers. Highly appreciated for the hard work keeping the branch open during the pandemic by this great team! Thanks again for the awareness of Chinese New Year!
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January 2022 by Durga Dhakal
Such a bad attitude from Manager ( curly hair that speak Arabic) she rejected my $100 bill stating it was fake. I could see her bad attitude on her face. I came out and was able to deposit same $100 bill using Their ATM. Not sure how a manager at a bank don’t have understanding of US bills. Also, she asked teller to keep the bill. Manager should learn to identify bill and be professional before being actual manager.
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December 2021 by S M.
This branch has been open on Saturdays. Well I went today to do some banking and they are closed. I reached out to a friend who works for wells and he said they are no longer open on Saturdays and they had notifications posted. We're these notifications mixed i with the other 28 notification posted on poorly printed 8.5x11" papers in several languages that no joke reads ? Do you think a verbal reminder from the tellers could have been part of the reminders about something so significant ? Maybe "don't forget starting xxxxx date we will no longer be open on Saturdays " Oh, but there is the Pinole location where the stickers on the door says SAT 9-6 when in reality they actually close at 12. Wells Fargo is becoming nothing but a disappointment just like every other major business we are pigeon holed into using.
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September 2021 by Sarai T.
This was my first time at this branch to meet with a banker to speak about an issue I was having with my account. I went in very frustrated but with the help I received from Andrés Orduno(I believe that is how you spell his last name) I walked out very happy and satisfied with the service I received. He was very helpful in resolving my issue and very patient throughout the whole process.
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May 2021 by Nadia W.
It's ridiculous that you can't even open up an account when all of the employees are standing around talking to each other! I literally been waiting for a whole month to open a 3rd account! I'm so dissatisfied that I'm pulling my money out and going to bank somewhere else.
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April 2021 by Othman Aldafari
This place always quick but I gave it one star because of the taller who speak Arabic and her manager wells fargo got to be shame of them telling me I can't get my avaliable balance until she says Monday and he say Tuesday while other wells fargo branch gives it immediately
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December 2020 by alejandro pozos
Very good service
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August 2020 by Danny G.
This review is strictly about this branch #0000485 21Let me start by saying Wells Fargo overall has been very good to me. Been with them since 1996 great bank so the 2 stars are for this particular branch.If your African American just go a few miles up the road here you will be treated like SCUM just trying to get your own money out
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February 2020 by tamaya tillman
racist staff.
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September 2019 by Romulus Morales
Staff is ok but the company as a whole is bad. When there is an issue They will make you do things that you already might have done and give you the same answer the customer support gives you.
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August 2019 by Ronald N.
Remember in the 1990s there was a Wells Fargo Bank at the Creekside Center? I wonder why they closed it down? Thankfully Hercules has a Wells Fargo that came back in 2000s. Smaller than the old location. This location is surely in a nice shopping center next to Lucky and McDonald's. I don't have to go to Pinole for Wells Fargo Bank. It can be a drag waiting in line to be seen by a teller. Thankfully for the three ATM outside the bank. No complain about Wells Fargo Bank. Just don't close down and leave Hercules without a Wells Fargo.
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June 2019 by Carl S.
Fast and easy. Have always had good experiences with this company . The staff was helpful and friendly. I highly recommend this location .
