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December 2023 by Hyunsuk Kim
Best service anywhere if you can find parking.
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June 2023 by Nicholas Tana
Amazing customer service. Beautiful location in old theater.
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February 2023 by Cynthia Wilkinson
Cashier Autumn is great! Great customer service and fast.
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November 2021 by Bill G.
Poor experience in what should have been an enjoyable one. Attempted to up first time account for my daughter after her 18th birthday. Family has multiple Chase accounts and chose this branch for both proximity to home address and convenience after a lunch celebration. WHAT A MISTAKE. Branch was empty, staff joking between each other, yet could not take the time away from their post lunch office chatter to help with the mundane task of a new personal checking account....... True definition of bankers working banking hours at 2:00 on a Friday afternoon.
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August 2020 by Bill B.
Do not bank with these crooks, hidden fees everywhere and they closed every branch around here. Other banks are doing a much better job of servicing their customers during Covid, chase bank is just trying to service themselves
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March 2020 by Dan W.
How do I get in my safety deposit box guys? Come on. And you didn't even let your clients or private clients know you were going to close. Big time fail.
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August 2019 by Edward Bukowski
This branch is the best chase branch I've been to. They are always busy yet quickly attend to customers, the branch is very clean, the tellers and financial advisers are very knowledgable too. If I could rate th iui s branch higher than 5 stars I would...
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September 2018 by Roark Sandberg
Looks like a smaller FORUM building. Nicely remodeled, air condition. People are friendly, not much traffic inside for me. Customer service was terrific. Ruben is always a pleasure to work with there.
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September 2018 by Linda R.
Seriously you closed on a Saturday.. on a holiday weekend just because of fiesta Hermosa? Your customers need to get to their money! This is completely unprofessional and I think against the law when you also plan on closing on Monday for Labor Day. 3 days in a row being closed?! I can't tell you how many people walked up to do banking In the 10 minutes I've stood outside writing this review. Completely disappointed and frustrated
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April 2018 by Brandon M.
Confrontational staff made my wife and child very uncomfortable. There is an employee named Bert that lies about being the manager to prevent things from getting to the real manager. Very alarming to have my money in the hands of people like this.
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February 2018 by Nikki N.
I HAVE to write a review about this branch, because they have such good customer service!!!! I come here quite often, maybe a few times a week. & EVERY single staff here are all friendly & very helpful! The Manager helped me with a problem I had with my mobile app. When I called directly to the customer service for the APP, they were rude & dismiss my problem. WHILE the Manager at this branch, took it into his own hands & made some phone calls & told me to go back to work & he'll take care of everything. & I just checked my mobile app SERIOUSLY! the best customer service at a bank!!!
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January 2018 by Ryan P.
I'm a happy customer thanks to Julian M. I lost my debit card and my local Chase location told me to order a new one on the app. I walked into this location and Julian immediately offered to order me a new card. Thank you Julian for taking a few minutes to make my life easier.
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June 2017 by David M.
Julian M. is a great banker, he's always friendly ,ready to help with customer needs,he helped me get approved for a credit card and it was a simple process dealing with him.
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May 2017 by Ivan Levendyan
Understaffed - waited 30 mins for a simple operation and went to another branch
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April 2017 by Dave Temple
Do you want GREAT Customer Service? From knowledgeable employees? Who greet you with a warm smile and a firm handshake? And on top of that professionally dressed managers who make you feel like a star? Then go here. The manager, Sokhary, was just splendid, going well above the call of duty at every turn. It's so refreshing when you meet someone who knows their job and loves their job, too. Tammy and I can't say enough nice things about her, her team and this branch. In fact, she has single-handedly made me a Chase customer for life (yes, she's THAT good). Cheers to you, Chase!
