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January 2024 by Leanne Morck
Friendly staff
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July 2023 by Lindsey R.
Amazing pharmacy! No matter what medication I need, I've never had an issue with having it filled on time. They have went above and beyond helping me with calling my insurance and doctor to get any issues handled
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April 2023 by Herman Vindas
Excellent customer service.
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December 2022 by Yang J.
They are scammers!!Do not ever go here.. once you go there and if they have your information, you never can get out from there. Not even transferring out since they refuse to send transfer to other pharmacy.
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December 2022 by Susie M.
New ownership. I am sadden that the new owners have new rules. Most of my prescriptions are delivered by mail, and don't deliver my pain medication. I have never had a problem getting my pain medication with A Family Pharmacy. The new ownership has taken a month to refill my medication, when I went to pick it up I was told that I have to have 2 medications filled before they can release my medication. I explained my situation to them, I was told that was their rule. Time for me to find a pharmacy without that so called rule.
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November 2022 by Jennifer S.
Sad to have to say goodbye great place. Always has my meds or can order them quickly. Knows who I am immediately by my head wrap. I didn't want to change pharmacies as I'm a creature of habit and I like my people to be my people forever. Familiar is good for me but they are no longer accepting the new Medi-Cal Rx program. Not happy but they deserve 5 stars anyways Also the pharmacist that speaks Arabic... he was so cool and would want to hold my baby with big blue doll eyes and take her behind the counter but I haven't seen him in while. I hope he is well. God Bless
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October 2022 by Antonio Guzman
This used to be a good pharmacy but they hired a new pharmacist who is rude and makes it hard for you to get your medications filled
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March 2022 by LISA Reyes
Fast service and courteous
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February 2022 by Sylvia R.
The staff here have always been kind and helpful. They've gone above and beyond for me in dealing with issues pertaining to a prescription for me. Truly grateful for their services.
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August 2021 by Darrell Schmidt (Olbigd)
The staff is very good at watching an alerts us when refills might be available.
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July 2021 by Denise L.
Tech in this pharmacy is ALWAYS very rude and unfriendly, other than her it would be a Great little place, It's a shame that this little mom and pop type pharmacy is going to loose customers because of the rude people they hire!
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April 2021 by Darrell Schmidt
The staff is very good at watching an alerts us when refills might be available.
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December 2020 by Brittany McCollum
Called to speak with the owner, Janet. She's extremely rude & hung up on me twice...
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April 2020 by Nico P.
This is a money hungry dump .... they filled y meds no issues ... then the 3rd time they call my dr 3 days now ... then they get the script then they say come get it in 30mins to 1 hour ... I sit at home for an hour ... so Incase ... one would think they check stock the min they get the script ? Like every other Pharmacy ... I get there ok yes I waited the hour ... and I'm scared of being out due to cancer and other issues COVID19.... they say "pharmacist went to fill it right now and we don't have that quantity " I could see he had some ... so then he the pharmacist starts ranting about how much they cost and my INSURANCE doesn't pay enough ? I'm so reporting them... he's yelling at em saying it's 7.00 a pill etc ? Cause I'm on medi medi ... omg ! So rude then they don't even confirm it is ordered or will be ... they say 2 weeks ? Ok this is after 3 days of knowing it's coming In ...I get them every month ? So 2 weeks maybe ? Then call them in 2 weeks to see if they even have it ? Then she tried to illegally give me the script that was electronically sent to them to bring to a pharmacy another one ? She had them printed out ? A controlled substance? I'm saying no it's against the law .. etc she's trying to shove them to me .. I didn't want to take them so this is after they say 2 weeks. They just didn't want to order it for me .. because my ins and I'm poor ! This is scary ! Wouldn't even say if it was even ordered ? Really rude ! So I changed to the good pharmacy this is NOT PART OF AV one ! It's not ! And AV got it in a day for me ! Didn't complain. Etc ! Also had to call them 4 times they lied about faxing my whole file to the new pharmacy ... Finally 4 hours later they did ... rude incompetent not good at all and biased,which is scary. it's sooo ghetto there just scary and dirty ... don't go here if you have medicare or Medi-Cal or they will leave you to the last, won't fill... I even asked if they would fill 15 days if my dr would do that then they lied said they didn't have any ? they had none ! Lies I heard her ask him and saw them in the bottle starting . To try to Fill it .. they say no we don't have any ! This was before I transferred to new AV a family ...away from Hesperia ! Im reporting him to the department of pharmacy's .. or what ever I can ...and Medicare ...this is horrible.. tried to be nice...they're just crazy to yell at me about the price ? And what my ins pays ? That's just nuts, tried to blame it on COVID ! No one else has any issues ! Run don't walk as fast as you can away from HESPERIA AFAMILY ! it's a dirty dump too ... NOT AFFILIATED WITH THE GREAT PHARMACY IN APPLE Valley... they also lie and say they are .. they're not in anyway !
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March 2019 by Sherry R.
Best pharmacy in the HD. They are always so friendly and helpful. They call the Doctors for refills in a timely manner. Thomas is the best. He remembers every customer that comes in the door. I never have to worries they will get the job done. I work in the medical field and have to work we several Pharmacy's, for personal I always use A Family. No one can beat there service.
