-
July 2022 by Bobby Schaefer
She's over confident and that leads to many mistakes, pay attention something is definitely wrong.
-
April 2022 by Michelle F.
Return errors and very unprofessional service. My appointment was canceled 45 minutes before Scheduled. When I called to reschedule I was told they weren't taking in person appointments. I expressed my confusion because I had an in person appointment previously. I was told by Athena, the office worker, that's the information she was given and there was nothing she could do. I could drop my documents off or go somewhere else. She was rude, LACKED empathy, courtesy, and professionalism. She shouldn't be dealing with the public. I decided to drop my documents off at the office a few days after my appointment, at which time I Calmly and kindly expressed my disappointment (to Athena) in the way I had been mistreated and displaced. Again no empathy, care or concern. I was once again told I could go somewhere else. Then she abruptly left the room, returning 5 minutes later telling me there was no guarantee my documents would be looked at before the 18th, but Cheryl would file an extension. 3 days later I received my documents back in the mail without a return filed and was told that Cheryl would no longer be doing my taxes. Not once did either one of them apologize for any inconvenience and Cheryl didn't even have the courtesy to speak to me personally. Which is extremely un-professional. She did correct the document from 2020 that she made errors on, which I am noW left to re-file. A little kindness and courtesy go a long way! You won't get that at this office.
-
April 2022 by Michelle W
Caution- This business is un-professional in their handling of clients all the way around. They aren't empathetic, courteous, kind and don't keep their commitments. Errors were found on my tax filing for 2020 which I just recently found out about. In addition, they cancelled my, in person appointment, 45 minutes before the scheduled time this year due to illness, with a commitment to call back and re-schedule. They didn't call back. I called and was told one week before the tax filing date that they weren't taking any in person appointments. When I expressed that my initial appointment had been canceled. I was told, by the office manager, Athena, that's all the information she could provide and I could drop my taxes off for filing, but there was no guarantee that they would be complete by the 18th. Wait what? I originally had an in person appointment and would have had the taxes filed now there's no guarantee? And additionally was told. I could go somewhere else. Really?? A week before the filing date. Unacceptable! I decided to bring my taxes to the office on 4/9/22 and hope they would get filed on time. I kindly expressed my disappointment in the service and Athena clapped back, was rude and said, \
-
October 2020 by Michael M
Cheryl is one of the best accountants I have ever worked with. She is extremely knowledgeable about every topic. She even anticipates answers to questions that I didn't know I needed to ask. She is top notch and clearly the best accounting and tax service person in the high desert!
-
March 2020 by Jodi Johnson
Been my Accountant for about 15 years. Wonderful ladies. Very kind and helpful and they do quality work. And their prices are a good value.
-
March 2020 by Milo A.
My mother had been using this tax office for several years, and was very pleased with the services and reasonable fees. She only wanted Cheryl to do her taxes for her, because of her efficiency as well as her personable personality. My mom passed away last June, and it was my responsibility to get her taxes done for the last time. I also made an appointment with Cheryl, and am so glad I did. She remembered my mom, had all the previous years in a file, and was able to take care of this for me very quickly and once again, the fee was very reasonable. She was wonderful to talk to as well. She made me feel comfortable in what was a bit of a stressful situation. Thank you Cheryl, you are the best!
-
January 2018 by Malorie Garland
I would give 0 stars they hang up on you just for asking a question and trying to describe what your asking un professional
-
April 2017 by J. Hinojosa
I have been using Accurate Accounting for the last 10 years of owning my own business. She is very easy to work with, and gets the job done professionally.