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August 2023 by molkim skylop
They got me in earlier than my appointment time, even in a packed room full of customers. I have been in the customer service business for the past 30+ years and every employee gives world class customer service! This is the only place I will take my cars to.
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August 2023 by Jakob Crawford
The tires I needed were in stock and I was on a very short timeframe to get them installed. The staff was kind and took care of me in a timely manner! Go to this shop!
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June 2023 by Teresa Diaz
I normally go to another location for tires and car service. At that location after ordering my tire I was just getting the run around and decided to go to a different location being American Tires. I couldn't have been more pleased. I called said what I needed, told no appointment was necessary. I arrived was helped within 5 min. Female employee was friendly, kind and gave me the feeling she was concerned about my plight needing a new tire. She checked all my tires, including windshield wipers. Advised me they did have my tire in stock, wrote up my invoice advising me of cost. Stated it would take approximate 45 min. for repair. Told me I could wait at location, or there was a Farmers Market occurring at the nearby park if I wanted to spend time there. I arrived back, sat for a few, car was ready. Technician gave me info on the new tire, was friendly and informative and returned my car to me. Polite, courteous, friendly, helpful, professional employees.
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June 2023 by Crystal Erskine
In all honesty Terry is the only person I would like help from. He truly explains and makes it feel less stressful. Unfortunately, the tires I got are not very good and just seems to be issues and my fault for not getting the warranty but now I know.
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May 2023 by Elsa C.
Sunny is literally a ray of sunshine! Excellent customer service, extremely personable and an awesome business man. He's definitely gained customers for life. Was able to help us and then some when we had a horrible experience at another location. Highly recommend this location for all your tire needs.
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May 2023 by Gary Thornbrugh
When I brought my truck in all tires were at the same pressure. When I left they ranged from 34-41 PSI. The tech told me they were all at 38. Recommended is 35 PSI.The balance and rotation was done in five minutes. I asked the tech if he took the weights off to rebalance. He said “We didn’t take the weights off but they’re all balanced.” I don’t believe the tires were balanced.I emailed the manager. He offered to redo the service. I was passing through while traveling and could not go back.The tech looked me strait in the face and lied to me.I have had excellent service at other America’s Tire locations.I won’t be back at this one.
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May 2023 by Joel Roberts
Seriously helped me out in a jam! While I was at the location I couldn’t help but notice how helpful and kind ALL the employees are. One of the front desk guys, Sunny, really helped me on the phone and in person. The best customer service I’ve ever experience pretty much anywhere in the high desert. The team at America’s Tire made the difficult situation I was in a little less miserable! (The team on shift on 5/17/2023 were all working hard and hyper-actively helping customers in the waiting room, and working hard in the garage). I’ll never go anywhere else for wheels or tires in the valley if I can help it.
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April 2023 by Jose Hernandez
sold me good tires, but not what i asked for. what i was looking for was fuel efficient tires for my hybrid. what they sold me was tires with a high mileage warranty. a high mileage warranty does not translate to fuel efficiency. i badly needed tires, so i went with what they recommended, and unfortunately my fuel economy has sufferd as a result. within a week, my mpg's had gone down by 4 and still slowly decreasing weekly. i called a week after driving with them to try to exchange them, and they still insisted they were the best tire for my vehicle.
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April 2023 by Thomas Rogers
I wish there were negative stars available. Rolled in for a flat repair. Wanted to pay for it. Store refused to patch it because it was patched in a different location by someone else. Tried to keep my car until they realized they didn't have a tire my size til Monday. ALL THE SUDDEN they could patch it while I "waited for a new tire" I had to buy today. I wish they offered flat repair for a price instead of the forced tire sale. It would be better for their customer service front.
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March 2023 by Richard Hand
Called from work in Thousand Oaks and made an appointment for 3:30. Pulled up around 3:15 and handed off keys. 10 minutes later my truck was up in the air tires off and being serviced. About an hour later I had 4 new tires, a new TPMS and I was on my way. Highly recommended for speed of service and overall knowledge of products.
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February 2023 by Damon Damico
Great service as always from Americas Tire! Casey’s service is exceptional as always and he’s now my main tire guy! Even talked to me about Dirk Nowitzki and Larry Bird while I waited and he showed me his 2k lineup! I will definitely be returning and hopefully Casey is there so I can receive more great service.The guy definitely knows his tires and basketball!
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January 2023 by scott foraker
The only company I use for tires. Really good prices and really friendly workers. They went above and beyond to get me a set of good tires that stayed in my budget. Completely reccommend. I will use them over and over
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January 2023 by Bibiana Oseguera
I WISH I COULD GIVE THEM 10 STARS. Every time I go to this location they are always quick, helpful, and really friendly. I couldn’t imagine going to any other place!
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December 2022 by Efren Sanchez
I came in as one of those disgruntled customers, but the amazing service provided by the employees at this location turned that around, very knowledgeable and extremely helpful. Thank you Sunny and Casey for the knowledge and putting my back safer on the road. The patience and expertise of Sunny is beyond expectations, thank you for help and putting me on check when it comes to wheels. No excuse for my disrespectful behavior, but they are always here to help.
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November 2022 by Shigeru Imaoka
Very busy facility everyone were nonstop getting cars done. Unfortunately for me my tires are coming from Washington state, and I won't be able to have them installed by 11/18 at the earliest. At least they were able to see my past history nearly 30 years worth. I will conclude this post once my tires are installed. Note - this was not cheap.