-
January 2024 by Chantelle Cummings
I didn't take my vehicle to them because the phone conversation with the employee from the business indicated that my cost for the repair I needed was going to be extraordinarily high. I will say though that he was very patient on the telephone and had very good customer service skills which is why I gave the four star rating. He was informative and explained to me why the repair might be such a high price because of the way they would go about doing the repair. The hours it would take for the labor is what drove up the estimate. I did not take my vehicle because I've had the same problem with my vehicle in the past and had it repaired for about 10% of the estimated price the gentleman had quoted me. It was a huge difference from about $100 repair to a $1,400 estimate so I decided not to take my vehicle there however I would say that they do have a good reputation for doing good work and as I said the gentleman on the telephone was very informative and really seemed to know what he was talking about and it was just a matter of how they were going to tackle the repair that was going to drive up the cost. I'm not exactly sure why it would be necessary to go the route that he explained to me but again I am not a mechanic and I'm not going to second-guess his judgment on that I just can't afford the amount that I was quoted.
-
November 2023 by Scott Cox II
This shop has good prices, and great mechanics. It's a busy shop so patience is recommended for time to complete repairs.
-
November 2023 by Brandon Robbins
Was under a deadline and they were able to get me in and out within my timeline. No complaints, excellent customer service.
-
September 2023 by Kathi Q.
I took my car in for a simple diagnostic test on a Thursday and did not get it back for two weeks and six days. I never received return phone calls about my car, and when Mike did pick up the phone, he always spoke to me in a condescending tone. I went in twice to pick up my car, but the owner, Mike, said he couldn't give me the car because he had taken it apart, which I never authorized. When I did finally receive my car, it was completely dusty, and had cobwebs on it, which tells me it hadn't even been looked at. And no I was not charged the $68.00.
-
September 2023 by J Stacy
I called Auto Wrench and they were able to get my Jeep right in. Gave me an estimate, then got the repairs done the next day. I felt confident in their work. Honest mechanics are hard to come by. I will be back when I need more work done.
-
July 2023 by Yolanda Villarreal
I had a great experience. From inquiring about service on the phone, the gentleman was helpful and gave an accurate estimate of services, to walking in, Jen walk me through everything and was informative and accommodating. My car came back feeling great. I’ll definitely go back for future services. Thank you.Services: Auto battery replacement
-
July 2023 by Adriana Granillo
BEST CUSTOMER SERVICE I’VE EVER EXPERIENCED AT AN AUTO SHOP!!! Jenn is the woman at the front desk there to greet you and give you all the details about the process, prices, whatever you may need, and she does a phenomenal job explaining every detail so you know exactly the service you’re paying for. Extremely kind and made me feel very comfortable. I appreciate all the info and help she had to offer. Will forever be going to this shop as long as Jenn is there!!!
-
July 2023 by Tara Lebel
I am very impressed with the Auto Wrench staff for the patience and willingness to work with us on a "not so simple" vehicle. I also greatly appreciate their communication with us, always calling with updates...just keeping in touch with us as the work progresses. This is highly appreciated when the project is so drawn out and very important. Thank you.
-
July 2023 by Daniel Couse
Excellent service they promptly got us in and gave us good updates. We appreciate Auto Wrench and definitely will be back. Thank youService: Air conditioning
-
June 2023 by Damon Sheffield
This place is very good. They are very knowledgeable and explain everything to you. I highly recommend them, and will definitely go back. Mike helped us out with pricing, and Jen was very nice. They kept us informed through the whole process. Thank You!!!!!
-
June 2023 by Becky Esposito
Been looking for a good place to take my car. A place that is affordable, trustworthy and friendly. This place is everything I was looking for. Great prices and great service too. Came n the morning and wasn't there long. Love this place
-
May 2023 by Adrian Carrillo
This was my first time doing business at Auto Wrench and Wow! Amazing service! I was having an electrical problem for 4 months that 2 other auto shops couldn’t fix and I was about ready to give up.. Finally I took my vehicle to Auto Wrench and they fixed it the same day and got my vehicle back to me in time to finish my daily errands. The communication and honest work was impeccable and I will definitely be back with any other maintenance needed in the future. Thank you Auto Wrench! Best in the desert!Services: Electrical repair
-
May 2023 by Marites Killion
They serviced my air-conditioning. Michael and Jennifer provided impeccable customer service. The work, pricing, timeliness and overall automotive experience was excellent. I'll definitely go back.Service: A/C installation & repair
-
April 2023 by Alixandrea M.
Just a horrible experience all around. Diagnostic was trash, after taking my car to another mechanic I was informed they never even smoked it here to begin with. It was a waste of time and money unfortunately.
-
April 2023 by Veronica Leon-Hines
Folks at Auto Wrench along with AAA and Premier Services got my Catalytic Converter replaced and everything went smoothly. I have found my mechanic for all my auto needs now, thank you! Jennifer up front is great!Service: Auto exhaust system replacement
