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February 2024 by Andres
They don’t answer the phones here, always hard to reach anyone. Go to Petsmart in apple valley they’re a bit away but better in customer service.
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January 2024 by Joshua Chambers
Great knowledge and help
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January 2024 by AMBER N.
I am not one for places that sell mass bred pets, but if I'm in a pickle trying to find my senior pup's very specific food, this place is usually on point. And emps are always super nice here, too.
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January 2024 by Francisco Nunez
They were really helpfull,respectful.
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January 2024 by Michael Loranzana
Staff is super helpful and attentive.Impressed with the variety of organic and cruelty free dog food.
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January 2024 by Moisés Ortiz
They have the best product with best service!
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January 2024 by Robin Pawson
They had dog food, what we needed for a dog with stomach cancer
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January 2024 by Ash
Other than over crowding the fish and having beta fish in cups, it's a nice store. Go snatch up a kitty.
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December 2023 by Terrascene MightyOak (Terrascene)
This location specifically has amazing personnel and they are always friendly and willing to help you! Would highly recommend.
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December 2023 by Mike H
The first Petco I went to (Bear Valley Road, Victorville, CA) was extremely dirty and smelled bad, I stood in a main aisle for several minutes waiting to be assisted, but no employees came to ask if I needed help, I had to track down an employee who was cleaning reptile cages. I was shopping for a specific dog food and was told it was out of stock, even though the website showed the item available for one-hour pickup. The store employee said when products are stolen they do not come off of the store’s inventory and may still show as available on the website. The employee was helpful and did in fact check the store room, but to no avail.I then went to a second Petco (Main Street, Hesperia, CA) and was pleasantly shocked by the night-and-day difference between the two stores. The Hesperia store was very clean, the item I was shopping for was available in abundance, and an employee contacted me almost immediately and asked if he could take my item (30 lbs dry dog food) to the front for me while I shopped for additional items. The store did not have shopping carts, which seemed odd, but the attentiveness of the employees more than compensated for the missing shopping carts. I have been a Petsmart customer for several years, although I am now going to shop at the Petco in Hesperia, CA.
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November 2023 by Tammi ..
We took our puppy to this location for the 2nd round of vaccinations. Without even checking him, they said he had a fever and told us that they couldn't see him. Immediately following the appointment at Petco, we took him to the emergency pet hospital and turns out he was just fine. No fever at all! I don't know if they didn't want to see him or if they aren't even equipped with real professionals on certain days, but I won't ever take an animal to the Hesperia location. I would recommend that if you do take your pet there for any reason, and they give you a makeshift diagnosis, please get a second opinion. The store is neatly kept and the prices are a little high. Of course the prices applies to all locations.
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November 2023 by T Tirey
Shelby did such an amazing job on my new rescue boy! He's a Great Pyrenees who's coat had been definitely neglected. Shelby did everything I asked with giving him a "fresh start" grooming, and I couldn't be happier. He's so white, soft, and OH SO fluffy now! Thank you so much!! ??
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November 2023 by Autumn Brasher
like it, but their online website always says they have things in stock which they don't it's kind of irritating. an they are kinda pricey.
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October 2023 by Ivette M.
Took my dog here after he was being rehomed to me and I was a little nervous and embarrassed because he was so dirty I felt bad for how much work he was going to be but FELICIA was the sweetest person ever she was so friendly and welcoming she seems to really love her job and when she came out with my dog I was expecting to hear some feedback about him being difficult but she had nothing but good things to say about her experience with my doggy. I love that she also shared some silly details about my dog during his process here are some before and after pictures to show just how good she did!!
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October 2023 by Robin Miller
The glass aquarium tops by Aqueon are arriving with pieces missing, the piece to lift open the glass door and the plastic strip that goes along the side of the glass panel. The store employees know it’s coming brand new missing pieces because they told me all the new ones they get are like that way znd there are no replacement parts to order to fix them.