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November 2023 by Santos Orellana
I started using their service and it's been great , they stand behind their work, and honor their warranties , great service . Thank you ?
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November 2023 by Gloria L.
I sent a request for my brakes, and got a response right away. I was given an appointment option to either the same day or another. When I went in I was taken care of right away. I have a Tesla that I thought was brakes needing to be changed, in the end it was found that I needed tires ,physically saw my tires worn down bald, and that my brakes were still good. It was hard finding any company that would help me out aside from the Tesla place down the hill. I am happy that they will now be my go to place for the free tire rotations and alignments as part of buying tires there , that I will be able to take to .
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November 2023 by Erica Monteagudo
Good customerservice! will recommend to everyone
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October 2023 by lil head
Beware women, the men here will try to scam you. Went in to get my car looked at and got an estimate of everything it needed. The lady at the desk was very understanding of that I wouldn't be able to afford everything and helped pick what would be most important. The next day went in and she wasn't there but a man was at the desk instead. He was trying to say that the car also needed this, though it was not on the estimate from the inspection FROM THE DAY BEFORE and he wasn't even the one who looked at the car. It was this same man another time who tried saying the car needed two arms instead of one, which is not what we were told, and that the arm ordered was wrong and we needed a completely different arm. The lady was very sweet, but this man will try to scam you and take advantage if you don't know much about cars.
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October 2023 by Senna Motto
I went in for a check engine light. The employees were all polite and helpful, but they somehow missed $6000 of collision damage to multiple engine components which was what caused the light. That said, they did issue a full refund once I got the car fixed somewhere else which is a definite point in their favor.
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October 2023 by Ron Moreno
This place did an oil change on my car and a few months later the oil light came on. I took it in and was told it had too much oil in it so they drained some. The next day the oil light and engine light came on. When I took it back Savannah the manager said her worker is going to lunch to take my car up the street to their sister shop where they were not sure if it was a sensor or pump so I took it to Hyundai because I'm not gonna pay for a not sure what it is problem. Hyundai did a diagnostic and discovered that Big Brand put the wrong size oil filter in. I had Hyundai do an oil change and they discovered metal fragments in the oil. My engine ended up breaking down completely because of the service Big Brand did. They didn't take any responsibility for the out of pocket cost I had to pay. I contacted corporate and they assured me I would get a call from a district manager Jason within a couple of days. It's been over 2 weeks and haven't heard from the manager Savanah or district manager Jason. No I will not recommend anybody to get service from the Hesperia shop.
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October 2023 by Elizabeth Zuniga
I highly recommend this place, great staff. They are friendly, very knowledgeable, awesome customer service, they explained exactly what was wrong with my vehicle and how they would be able to fix it.
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October 2023 by Ron M.
This place did an oil change on my car and a few months later the oil light came on. I took it in and was told it had too much oil in it so they drained some. The next day the oil light and engine light came on. When I took it back Savannah the manager said her worker is going to lunch to take my car up the street to their sister shop where they were not sure if it was a sensor or pump so I took it to Hyundai because I'm not gonna pay for a not sure what it is problem. Hyundai did a diagnostic and discovered that Big Brand put the wrong size oil filter in. I had Hyundai do an oil change and they discovered metal fragments in the oil. My engine ended up breaking down completely because of the service Big Brand did. They didn't take any responsibility for the out of pocket cost I had to pay. I contacted corporate and they assured me I would get a call from a district manager Jason within a couple of days. It's been over 2 weeks and haven't heard from the manager Savanah or district manager Jason. No I will not recommend anybody to get service from the Hesperia shop.
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September 2023 by Mylynda Aguiar
Great service, friendly staff. Was in and out quickly
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September 2023 by Tony Almaraz
Helpful, very friendly staff. Great deals they offer online and walk in. For first time customer they knocked off $25 for my alignment. Can't beat that. Thanks again!
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August 2023 by Anthony A.
Got my alignment done. Greeted me when I called and walked in. Very friendly staff. Great deals offered, you can see online or ask when you walk in. Knocked off $25 for being a first time customer. Check it out! Great customer service.
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August 2023 by Steve Chavez
Great service, salesman was professional and delivered on his word. I would definitely be coming back for future repairs.
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August 2023 by Brandi Morgan
Didn't spend an arm and a leg, but recieved great and very quick service!! Would definitely recommend this place??
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July 2023 by 1115 Manager
Came to the shop for a flat repair . Come to find out that my tire had a side wall damaged can’t repair. Tony help me out and told that my tire was under warranty and took care of it right away !! Thanks Tony and Nick for your help!!
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May 2023 by Simon Ramirez
Prior to my appointment at Big Brand Tire & Service I was told the service I was going to be receiving would take up to 2 hours. I was there and gone in less than one hour. The service was great. I had an oil change done and tire rotation. I'm due for tires and I will definitely come back to their Hesperia location soon. They offer many ways to pay for services. I definitely recommend this place!
