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July 2024 by Perlanda Perez
Fast easy service
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June 2024 by Eric MoonEyes Cortez
Absolutely horrible service. If I could give this a 0 star rating I would. The owner is a rude fat slob who needs to keep his opinions to himself especially if he doesn’t make the official decisions and such.
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June 2024 by Shannon Edwards
We rented a truck telling them we needed it for towing purpose. When we arrived to our destination to tow our trailer we noticed that there was a 2" ball locked onto the trailer hitch we had to use a 2 5/16" ball so we were S.O.L. they never disclosed to us that the ball was locked onto the truck or that it would be unable to tow with a 2 5/16" ball. We were told when we called in that they would need to speak to the regional manager and he would be calling us back. We never received a call back from the regional manager so we returned the vehicle. While we were returning they told.us it would be put on hold until they can reach the regional manager and that he would call us. When the owner heard us discussing this he came out to try and put the blame on us saying if we would've done the walk around we should have seen the ball and known we'd be incapable of doing what we needed. I told him if his company would has disclosed that at the time of purchase knowing we needed it for towing we wouldn't be in this mess and I wouldn't be out $200 and a days time getting nothing done. He then said if it was up to him he'd just charge us and be done with it. Overall pretty terrible customer service on there part. I'd suggest skipping using the neighborhood dealers and go somewhere that is strictly U-Haul not a U-Haul attached to another business. These people don't care and are out for your money.
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January 2024 by Kim Pittman
Kind staff and local which hels.
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January 2024 by CAMPOUT 999
Excellent and Friendly staff. I already made a recommendation. Thanks you guys.
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January 2024 by Jasmin Ake
Double charged me when I returned the tow the following day!! Definitely won’t be coming back here.
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January 2024 by Jasmin Perry
Double charged me when I returned the tow the following day!! Definitely won’t be coming back here.
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July 2023 by Sunset Dream
Great service
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November 2022 by Dee Dee
I called at 9:49 to reserve a pick up vs. making one online, only to be called an hour later to tell me she didn’t “save” my reservation because “it got busy” and she gave the pickup I reserved away. Then she tried to convince me to go to another location 2 miles away. My question is, what was she doing while taking my information when I called, pretending to work? Not only that, but her customer service is terrible, she wouldn’t even let me finish spelling my name before she interrupted me several times.
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October 2022 by Chris Kirkland
Great service
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July 2022 by Andy Castillo
Excellent equipment
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October 2021 by Christina Brodbeck Espinoza
Excellent customer service. Very quick pick up of vehicle. Helpful and knowledgeable.
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May 2021 by Edisson Z.
The gentleman that attended me was not helpful to my questions. Poor attitude. Rude. Condescending. From the many times I've used U-Haul throughout the years and in several locations across the nation; this locations was the worst experience. I was asking why was it required for me to go into the office since I did everything online to avoid having to wait at the office. Then I questioned why am I being asked the same questions that I had already responded online and he was being rude with his condescending remarks to the point where he's saying, "do you want the truck or not?" I had already take a picture of my license and uploaded it to the app and he's asking to take a picture again. I was trying to express my confusion as to why he's asking me this which I've already answered in the app and he continued being rude, condescending, raising his voice not letting me talk, and once again saying, "do you want the truck or not?". Although it wasn't at a U-Haul location, this neighborhood dealer did not represent U-Haul as the helpful, accommodating service I once knew it to be. I'm serious considering to NEVER use U-Haul again for any of my moving needs.
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May 2021 by Gary Laub
Nicely done
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March 2021 by Janel Bauer
They had my vehicle ready and waiting. My reservation was held for me. Not like one of the other car rental places. It wouldn't matter if I had a reservation or not they never were ready when I showed up whether I was late or early. Here, they treat me like the valuable customer that I am. I'm here to spend MY money on a service that you provide then you better serve your customers. And these guys do. I will bring them my business again... and again. They got me for life
