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September 2018 by Carmen T.
This the most unconcerned, non caring bank I have ever dealt with. I'm a business owner and have several bank accounts with other institutions. They have never turned me away when I'm attempting to open a bank account. This is my second attempt to open a bank account at this location. The first time I arrived before 4:00 pm and was told to wait 15 min, soon after my wait a teller informs me that because they close at 5:00 pm and it's now after 4:00pm they would not be able to help me. I was furious. I was told to come back tomorrow but that was day off and I wouldn't be able to return. Here I am again(because this is the closes bank to my home) and this time I arrived at 3:10pm and again was told that it will take over 45 min before I can be seen. It's now 3:57 pm and nothing yet. Note: there was a gentlemen before me and they had him waiting almost an hour. This is ridiculous. A teller by the name of Rebecca was nice enough to bring me a brochure.
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September 2018 by Cyn D.
Worst service ever!!! Every experience has been horrible no one seems to know exactly what their doing!! How do you say I'm the supervisor and have no clue on how to actually do your job!! Working in customer service your job is to help the customer in some kind of a way! I used the atm money didn't come out and all I got was file a claim wtf!!! Help me understand why it's my fault you didn't put money in the fucken atm!!!! I rather drive down the hill and go to the US bank then ever use any of the banks in HESPERIA!!! I didn't want to give them one star at all!!! A star for sucky a** service!!
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August 2018 by Stable Ages
I liked how huge this bank is for a town this size. Friendly tellers behind counter,
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June 2018 by GlobalWalkAbout L.
WARNING !!! DO NOT BANK HERE. They do not care about you or your issue. I deposited $600 in the ATM on 6/10/18 and the machine malfunctioned. It spit out a receipt stating it encountered an error and cannot deposit or give my money back. The receipt instructed me to call 855-512-0474 where I waited for 20 minutes before a rep answered. She told me they cannot do anything if the ATM malfunctioned and that the issue should correct itself within 24 hrs. Here we are 6/15/28 and the issue is still not resolved. A couple days ago I went into the branch and spoke with Nansi Villanueva. She also told me there is nothing she can do. However, she gave me a number for their regional headquarters (909)-481-3033 where my calls are sent directly to Renee's voicemail. I called 3 times today. Earlier today, I filed a complaint with the CFPB, the Federal Reserve and I also called CNN. I will not stop until they post or return my funds. In the interim I will call every number in their regional and Corp office to get this issue resolved.
