-
July 2024 by Ayme Fourmentin
I’m not happy with this specific location because the lady there named Melanie I feel needs more training in what she does because she’s told me three different times that I wasn’t allowed a house temporary card and I was told by the 24 hour customer service and the fraud department that I was allowed a physical temporary card and so I went to a different location because she kept wanting to use my phone to show me something that has already been shown to me by her, the 24 hour customer service and the fraud department and so finally now that I have a working card thanks to the nice people of 24 hour customer service and the fraud departments all working relentlessly to help me get a working card i went to a different location to make sure Everything was on par and I was informed by the other location that went that I was allowed a physical temporary but under the condition that I was a customer for six months so either Melanie needs a demotion which I hope doesn’t happen for her and that she gets better training not only in her customer service but also professional service and learns all the other necessary requirements in the company that doesn’t cause another customer to have to spend four days being given the runaround between a physical person, and relentless phone calls just to get things working right because if someone wants to deal with that they may as well go to Wells Fargo were they do provide physical temporary cards the day you open your account just saying
-
January 2024 by Donny D
never a line, outdoor atm, friendly, closest bank to me and doesn’t disappoint. have a checking, saving, and credit card through them all of which have been great.
-
September 2021 by Julia Angelo
This is my home bank and I need to get in touch with someone to release my money. I have bills to pay. It doesn't help when the phone says that no one is able to answer the phone at this location due to whatever bs. So Inconvenient. Also too they like to allow financial elder abuse and flag middle ages blue collar workers accounts just because. I will never be doing business with them again. Shane since I did business with them when they were PFF. They have definitely went down hill. I suggest using chase bank they don't give you any problems and are always available to you an actual live person.
-
June 2021 by Nicole bacon
Don't know how to pick o up there phones and they hang up on you , worst place
-
July 2019 by Jay Reed
Late night deposit money into ATM. Machine malfunction did not get my money back issued a receipt. Next day no deposit show. Just blankly was robbed now over draft after overdraft fee. Time to find another BANK!!!
-
November 2018 by Jeanine Martin
Fix your ATM!!! It doesn't take the money, it's been like this for a few months now!!!
-
October 2018 by William Johnson
Late night deposit money into ATM. Machine malfunction did not get my money back issued a receipt. Next day no deposit show. Just blankly was robbed now over draft after overdraft fee. Time to find another BANK!!!
-
September 2018 by Carmen T.
This the most unconcerned, non caring bank I have ever dealt with. I'm a business owner and have several bank accounts with other institutions. They have never turned me away when I'm attempting to open a bank account. This is my second attempt to open a bank account at this location. The first time I arrived before 4:00 pm and was told to wait 15 min, soon after my wait a teller informs me that because they close at 5:00 pm and it's now after 4:00pm they would not be able to help me. I was furious. I was told to come back tomorrow but that was day off and I wouldn't be able to return. Here I am again(because this is the closes bank to my home) and this time I arrived at 3:10pm and again was told that it will take over 45 min before I can be seen. It's now 3:57 pm and nothing yet. Note: there was a gentlemen before me and they had him waiting almost an hour. This is ridiculous. A teller by the name of Rebecca was nice enough to bring me a brochure.
-
September 2018 by Cyn D.
Worst service ever!!! Every experience has been horrible no one seems to know exactly what their doing!! How do you say I'm the supervisor and have no clue on how to actually do your job!! Working in customer service your job is to help the customer in some kind of a way! I used the atm money didn't come out and all I got was file a claim wtf!!! Help me understand why it's my fault you didn't put money in the fucken atm!!!! I rather drive down the hill and go to the US bank then ever use any of the banks in HESPERIA!!! I didn't want to give them one star at all!!! A star for sucky a** service!!
-
July 2018 by Aiyana Haberman
Why even have a phone number for a specific location if they dont ever answer. I have to physically go down and speak with someone for a simple question. Switching banks.
-
June 2018 by Matt Monaghan
Good service and Nit pushy!
-
June 2018 by GlobalWalkAbout L.
WARNING !!! DO NOT BANK HERE. They do not care about you or your issue. I deposited $600 in the ATM on 6/10/18 and the machine malfunctioned. It spit out a receipt stating it encountered an error and cannot deposit or give my money back. The receipt instructed me to call 855-512-0474 where I waited for 20 minutes before a rep answered. She told me they cannot do anything if the ATM malfunctioned and that the issue should correct itself within 24 hrs. Here we are 6/15/28 and the issue is still not resolved. A couple days ago I went into the branch and spoke with Nansi Villanueva. She also told me there is nothing she can do. However, she gave me a number for their regional headquarters (909)-481-3033 where my calls are sent directly to Renee's voicemail. I called 3 times today. Earlier today, I filed a complaint with the CFPB, the Federal Reserve and I also called CNN. I will not stop until they post or return my funds. In the interim I will call every number in their regional and Corp office to get this issue resolved.
-
January 2018 by Aiyana Rose
Why even have a phone number for a specific location if they dont ever answer. I have to physically go down and speak with someone for a simple question. Switching banks.
-
October 2017 by Jonnie Rose
Zero Stars would be a better choice. Martha the branch manager has always been rude to me when I have had an issue. This time I deposited a large amount of cash into the ATM, the ATM did not take an image of the money so there was no proof of what I deposited. My funds were being held on a fraud hold because of this. I spoke to many people on the phone at US Bank customer service as well as spoke with 4 people at the branch including the manager Martha. No one could help me until an image of the deposited cash was released which would be 7 business days. This was not acceptable to me as I deposited that money for a reason. After a customer service agent told me the branch manager Martha could release the fraud hold on good faith we went into the branch to ask her to do that. She said only if we had the receipt. Since it was thrown away in the trash can next to the ATM my husband went and dug for it. He found it. Martha still goes on to say "it doesn't say it was cash". We showed her it states on the bottom
-
May 2017 by Cheeksmakeup
Zero Stars would be a better choice. Martha the branch manager has always been rude to me when I have had an issue. This time I deposited a large amount of cash into the ATM, the ATM did not take an image of the money so there was no proof of what I deposited. My funds were being held on a fraud hold because of this. I spoke to many people on the phone at US Bank customer service as well as spoke with 4 people at the branch including the manager Martha. No one could help me until an image of the deposited cash was released which would be 7 business days. This was not acceptable to me as I deposited that money for a reason. After a customer service agent told me the branch manager Martha could release the fraud hold on good faith we went into the branch to ask her to do that. She said only if we had the receipt. Since it was thrown away in the trash can next to the ATM my husband went and dug for it. He found it. Martha still goes on to say "it doesn't say it was cash". We showed her it states on the bottom Of the receipt how many bills and what kind. How as a manager does she not know that? She was able to fax the receipt over to the fraud department to get the process of releasing our funds expedited. As we felt a huge weight off our shoulders we asked if we could open a joint bank account between my husband and I. SHE REFUSED!!! She looked at us and said "No. I will not open an account for you. You were rude to me." ARE YOU KIDDING ME!!?? This can not be happening. So after we have been completely screwed over of course we are bewildered and upset. OH WAIT...IT GETS WORSE!! So we proceeded to go to a different US bank branch on Main st where they told us sorry we can't open an account for you because of the fraud hold. So now I have purchases for a client that will not go through and no access to my money because they have frozen my account. So after being lied to and given the run around we are completely screwed and being refused service at both branches!!! Not to mention being treated like criminals when we did nothing wrong! I have made a complaint on her and will be taking my business somewhere else! By the way still dealing with this on the phone because the system is not showing the branch manager Martha handled it the way she told us she did!
