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March 2024 by Sherree S.
This Walmart has turned into a complete nightmare! I purchased a vacuum a couple months ago, get home open the box and there was someone's old dirty vacuum inside! When I went to return it I was treated horribly, like I was the one that put the dirty old vacuum in there, so, I swore off every going back (took me over 2 hours to get them to exchange it, they finally did, I never wanted my money back I just wanted what I paid for). Well, since it's so close to home I caved in and went back, my mistake. First of all they rip out all these cash registers and put in self check, then loose too much money so they close down the self checks (understandably) now with so few check stands open makes some people nuts, I was literally attached by some lady that was angry she was in line today, what does management do? sit and watch, apologize to me (like what's that doing someone should have called security) my finger is messed up because the lady wouldn't stop pushing her cart into me. Time to focus on a better place to shop, Target is worth the extra mile, at least the customers are safe and treated with respect, store is much cleaner as well. Worst management I've ever seen! Hopefully this Walmart just closes down
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March 2024 by Mary Y.
It's a long line in money services they never feel the need to have two cashiers at the least. Then the 1 they have working is to busy trying to have personal conversation. Then I get out of line and walk to customer service it's like 3ladies also having social hour. It's really unbelievable.
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January 2024 by Kathy O.
This review is for the floor manager, Jen, who should really get trained on customer service and for Walmart to provide accurate information on receipts regarding return policy on electronics. Jen did not try to make things right and stood on their so called policy that the item I had only had 15 days to return but the receipt said 30 days. It didn't matter to Jen or her co-worker that came up to talk to us that they (Walmart) did not provide the return policy for an Apple pen upon purchase. The receipt for the pen said thirty days but they said it was only 15 days. Also "may be" and "maybe" are two different meanings. They were honestly all lame excuses instead of finding a solution. I had to call Walmart 1-800 customer service line and was told I had 30 days. I went back to Walmart a 3rd time and finally different managers who I regret I didn't get their names to provide a positive review since they took the time to figure out a solution. They were able to override the computer and completed the return. It took 3 trips to Walmart and two phone calls to get this resolved! If the item I purchase is only 15 days to return then correct your receipts to say that and tell the customer at time of purchase. Don't give lame excuses it would cause the wait time in line to inform the customer on the correct return time period or the other excuse on first attempt that it is too much paper to print out the correct return policy. Walmart lost another customer!
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December 2023 by Jamie B.
I used to think this Walmart was the best and they had wonderful customer service. I came in to return some cookies that were terrible and they would not return them with my receipt. She said that it's now against store policy and these are considered seasonal that I could try a different walmart... I said that's too bad they have a good reputation up here I know a lot of people that prefer this particular store. She said we have changed managers and the store policies have changed. That's too bad, they just lost my business and I spend a ton of money here. Side note, they have moved the pick up area. They now take 30 minutes of waiting before you get your order. Would be faster just to go inside now... good thing for me they lost all my business for good. Very disappointed
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December 2023 by Jeremy T.
I used to think this Walmart was the best and they had wonderful customer service. I came in to return some cookies that were terrible and they would not return them with my receipt. She said that it's now against store policy and these are considered seasonal that I could try a different walmart... I said that's too bad they have a good reputation up here I know a lot of people that prefer this particular store. She said we have changed managers and the store policies have changed. That's too bad, they just lost my business and I spend a ton of money here.
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December 2023 by Paola R.
Waited at curbside pickup for an hour. Stopped a worker and said they are doing small orders first! Like WTH? Never again!!! This Walmart is horrible!!!!
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December 2023 by Joshua Bingham
Worst customer service I've ever had don't recommend this place automotive is bad also
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December 2023 by Gary P.
LOUSY store service we did a online order pickup of groceries they changed the pickup location so we waited and waited nobody that we asked had any idea of how long it would take. One said we had a long wait then later he said we were getting closer then another lady said we had a long wait and no idea how long. Then we got fed up left then online they said we PICKED UP THE ORDER! How dare they say that and we got NOTHING $126 of groceries so I had to call about that ! Also problem in past with their register twice I did not get my change back. The last time they said they would go get my money instead the lady was talking to a customer after I waited for 10 minutes this is all Hesperia store. Keep it up Walmart and I will start doing grocery shopping with Stater Bros I AM FED UP!
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November 2023 by TheTBUG
Always so polite and helpful.
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October 2023 by Volkan Hunter
The Walmart pharmacist in Hesperia super center is Asian female around 50 years old.She has to be the nastiest human being I have ever met.She made it impossible for me to get my medication, avoid this pharmacy at all costs.
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August 2023 by Vicky C.
employees are so lazy unprofessional i have gone several times in the afternoons 6:30pm 7:00pm 7:30pm money center is always closed and i ask to speak to the manager and she said the system was down several times this has happened its BS if that's the case walmart needs to fix that so they can provide the services they offer. but i honestly believe they are just being lazy also whenever i need help in electronics most of the time the worker that is sopose to be there is no where in electronics department and when you finally see a walmart employee and you ask for help they rudely say i'm off the clock so pretty much telling me to F off . i think there should always be a worker at register in electronics and money center from the tine they open to closing time . and workers off the clock should at least offer to page workers for you!
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July 2023 by Toni H.
I Love Walmart. Walmart is in my top 5 stores to shop. It can be a bit ghetto sometimes depending on where you are but Walmart is a house hold brand type of business, you can never really go wrong when coming here to find what you need from food, clothes personals and household items.
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June 2023 by John K.
The guy gave me a smile face on my receipt. And he was cool. The windex smelled good to
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June 2023 by Lexus K.
Horrible customer service. I called multiple times and they answered once. I asked if they could see if something was in stock and after the lady started to catch an attitude with me all she said they could do was transfer me. I wasn't mad about that I was more upset about her Attitude towards me, until the line she had transferred me to didn't answer. I stayed on the line for almost 15 minutes and nobody answered. I understand there is other people who they need to attend but somebody could have picked up afterwards. Overall I'm very upset about this.
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May 2023 by David ..
I purchased 4 all-terrain tires at the Walmart in Hesperia. I had an appointment for Saturday at 7 AM to have them installed? I arrived prior to 7:00am ( I was first in line) and there was no store employee at the tire center around 7:10 am I associate came and took my information, so I would not be late for my appointment. My truck was taken into the Bay around 7:50 am to have the tires installed. Around 8:30 am no one had started my Truck. I contacted the department manager who want to see what the problem was, the tire service department really needs to have a person of authority to supervise that department I got my truck released to me after 3 1/2 hours to get four tires put on that's really not acceptable. I will never go back to Walmart and have any automotive work done