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March 2024 by Craig O.
No big rig parking available so parked on the street . I didn't see any signs saying no parking . Got a $200.00 parking ticket . I was leaving at 7am and ticket had written on it 6:50 am so they knew I was leaving becsuse a was moving around and lights on .
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February 2024 by Christine G.
This is my go to station and snack shop! The staff is incredibly kind and friendly. Easy to access and off of the 15fwy and 395. The pizzas are always fresh and tasty!! Coffee is always available, restrooms are clean and Cinnabons are fresh!
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February 2024 by Sergey R.
I'm disability person, have handicap placar in my truck. 28 th I parked on reserved parking, but in 1:30 am I been waked up by night manager with requirement release parking , because I not registered in the front. It's first time in my driving experience (15 years). Name of this smart person is Ash. I hope so, she will be fired from her job.
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December 2023 by Robert S.
What a disappointment...went in for my morning coffee and the coffee bar was filthy...not stocked, counter trash bins overflowing, counters had many spills...a mess! Employees didn't seem to give a sh_t. Bathrooms were not cleaned regularly either. Stayed in semi parking on 12/20/2023
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September 2023 by Grace A.
This actually is a review for the Wendy's inside the Pilot. Leslie was the cashier and was not only sweet but she was also working very hard. The other workers working on the food line and the window were slow not courteous and looked very unhappy. Leslie however would run from register to putting on gloves and working the food line as she waited for another customer to come up to order. She was so sweet and worked so hard! She defined deserves a promotion!
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June 2023 by Corey G.
I've been here many times and every single time it's messy and unstocked. Today their iced tea was just water and the soda machine was very watery and no c02 so nothing had carbonation. the fork dispensers were empty. The sink in the restroom didn't work and this was just today. This location is constantly a disappointment compared to all other Pilots that Ive been to. Its ALWAYS unstocked and the counters near the coffee are filthy. the Pilot in Fontana CA is impeccable every single day that I go to it. I usually visit this one every workday because it's right near my office.
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October 2022 by Allison M.
I stopped by Hair tonight and went inside and it wasn't busy. There were no customers in line. I stood waiting to be helped while one cashier was closing out a drawer and another cashier was standing over by the food and the third cashier was having a conversation with someone cleaned up against the cash register. I can do it there for three minutes and not one employee even acknowledged me in any way. I turned around and walked out. This has been my gas station for the last 18 years. I will no longer be getting gas from this station.
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August 2022 by Linh Y.
This Pilot is my go-to gas station on my way down the hill and back up the hill. Besides gas, they have their travel center where you can get some quick lunch, snacks, nifty souvenirs, use the restrooms, showers are available for truckers (I wonder if they offer them to non-truckers), etc. There's a Wendy's... honestly, I have never cared for Wendy's, but I'm surrounded by them LOL. Also Cinnabon is in the house... I like cinnamon rolls, but one is good enough for me... they can get really sweet.Outside gas pump area is not always the cleanest, but really, if we do our part as customers, then it should always stay clean, right?... let's do our part folks! Sometimes, one or two pumps are out of commission. The only gripe I have with this gas station is when they run out of paper receipt at the pump... actually, this applies to any gas station LOL. I prefer not to go inside the center unless I have to. If I have some paper form, I will write down the amount as a workaround... I do balance my credit card statement LOL. One thing I don't notice are attendants outside around the gas pumps... they are all inside the center. They need to have their staff check the outside more often to empty the trash, replace paper receipt, etc.Pilot gas prices are comparable to Costco (hence, I gave Pilot +1 star). I normally pump either here or Costco. The only time I pump any place else is when Costco is closed or I'm too far from Pilot. When you're on your way to Las Vegas or heading south on the 15 Fwy, Pilot is the way to go for your gas and all other in route needs. Happy Piloting!
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April 2022 by Joey N.
Great service. The truck/RV wash was nice. Clean bathrooms nice staff. Good place to visit
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February 2022 by Danilo L.
The showers for the hard workers truckers are impossible to access, over 2 hour wait due to bad management. The system calling the numbers are malfunctioning and when you contact the manager of the location, Mark, he yells at you and say that he doesn't care about you and the you should weather wait or leave his "busiest pilot location". No costumer service of quality at all. Totally shouldn't be carrying the Pilot on its name. Disrespectful location, expensive diesel, totally not recommended for truckers after a long day of work.
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February 2022 by Sierra A.
This location is okay. Nothing really special about it. It's pretty big. They have a lot of options as far as snacks, drinks, and other stuff. The staff is friendly. The bathrooms aren't the cleanest. They have truck parking for the rigs. They have gas and diesel with def pumps. They are very over priced. They have a Wendy's inside the parking lot and also another restaurant in the same parking lot also which is nice if you don't want to have any of their truck stop food.
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December 2021 by Annie M.
On our return trip from Las Vegas, we were delayed due to emergency repair work to the center median guard rail near Main St., Hesperia. We had planned driving non-stop to our home in OC but made a quick stop for lunch at Wendy's in the Pilot Travel Center. Just want to give a shout out to the Wendy's crew that was working today 12/4. Never seen a happier more pleasant crew. It made our stop well worth it.
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September 2021 by Chris G.
Good place to stop for fuel and snacks while on a long road trip. Super clean store and nice staff. It can get super busy, and there is not a lot of concern for COVID, I was the odd one out wearing my mask, but the staff did all have on masks. The convenience store was BIG and had an accomplished selection set for beverages, adult (alcohol) and otherwise.
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July 2021 by Ike I.
I stop here all the time coming into Ca the staff is friendly, they have all the snacks and drinks I'm looking for and they do a good job of keeping the restroom clean.
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March 2021 by Shane N.
Clean restrooms, easily accessible, great parking. Awesome coffee.
