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October 2024 by Daniel Corral Nunez
Little hole in the wall but great service overall ?.
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October 2024 by Steven Sanchez
I would recommend a different shop for accident insurance work.The communication was very poor and it seemed that when they first look at my car for repair it was very quick.I took it to another shop and they kept my car for the day. They prepared a repair list after inspection and they worked great with the insurance company on my Behalf.
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October 2024 by lily ledesma
Super great staff! They were so kind and polite, they did an amazing job on my car and I’m extremely grateful, Dale was very helpful, and I will be coming back. Thank you guys for all your help!
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September 2024 by Randalynn Shea
We’ve used Gerber Collision and Glass in Highland twice now with two different cars. We had the best experience both times. Communicative, friendly, and they do fantastic work.
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September 2024 by Daughter of The King
Great trustworthy honest work. Quick and easy service. Insurance company dragged there feet a bit but Gerber kept me updated
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August 2024 by D Y
I never leave reviews unless something is absolutely amazing or very very rarely just plain horrible, so you know this is important. Some worker called me today on the phone and was making up a lie saying he spoke with me earlier this morning but we never spoke before, I only called and spoke to a different and kinder individual a couple minutes earlier at 4:36pm. But this worker calling me that lied, he was very rude and short with me on the phone like he was in a rush to clock out because it was 4:50pm and their shop’s closing time is 5:00pm. He should know that customer service is number one priority just as my family and I are all healthcare workers and we know that patient/customer service should be the ultimate priority, that means staying late and not being rude even if you’ve had a hard day. I am very unhappy with that individual and I hope it doesn’t reflect the company as a whole as I do need to get work done on my vehicle there.
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August 2024 by Leviena Perkins
I highly recommend gerber collision Highland CA to anyone who want their car fixed correctly after a accident, “ they will not disappoint” the employee name Augustine deserves a raise , I think I called him 1,000 times? raising sand about my vehicle and he politely went into detail about everything concerning my vehicle each time ?? ,and when I went to pick my vehicle up, I was highly satisfied, thankful , grateful and highly impressed thanks gerber ? and thank you Augustine for being patient and polite to me ??
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August 2024 by Zelda
The front desk girl is very nice. I have doubts about how comprehensive an estimate they can give from only taking 4 photos and not doing a physical inspection and taking the car apart. I also asked for an estimate over 3 days ago and still haven’t received it.
Update - called them and finally got it. The discrepancy between estimates I had done by them and elsewhere is about 10k undervalued. My guess is this company is a slave to the major insurance companies. The people who work here are very polite though I’ll give them that!
Update 2 - scammers. Definitely colluding with the insurance company. Knew full well that I’m not repairing my car here and took a 2.5k cheque from the insurance company (other at fault party) to repair it anyway. Won’t send back the money so that I can get my money instead. Idiots. I literally told you I live in Canada and I’m leaving in 48h. Why would I get my car repaired here. SCAMMERS.
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July 2024 by John Gregg
They were interested, not aggressively, in getting my truck into their shop to begin the work from the lead provided by my insurance company. My rental arrangements were set up for me, and upon turning my car in, I just left it at their yard to handle on my behalf. They used both text and phone calls to keep up to date with communication. The work was good, with a minor adjustment that they made while I waited. Overall great experience on repairing my bumper and associated items.
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July 2024 by Daishea Jaime
Repaired all my damage from my car accident and my car looks better than the condition i bought it in. Didn't have any issues or problems, the staff works well and fast with your requests. 10/10.
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July 2024 by leslie barreto
Great excellent service did everything in the family matter I am was very informative about the process with insurance and the repairs
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June 2024 by r c
It is unprofessional , donot tell facts affront , will not repair if repaired previously other place , just wastage of time and money.
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June 2024 by Amanda Harris
The worst body shop is this one! My automobile needed to be painted because it had minor wind-related sand damage and tiny cracks in the rearview mirrors. I was overcharged for the paint job. The shop treated my car like it was totaled and charged me for everything they disassembled. Secondly, I was told that my car would be ready way ahead of the due date and it was not. I had to keep calling them to find out the status on my car. And when I call, they would tell me different reasons on why it was not ready (waiting on parts, short staff, wrong paint, wrong piece, etc...) This stalling made me come out of pocket for a car rental. I initially asked about a loaner car or if they would pay for me to rent a car, but the estimator informed me that they did not have loaner cars and that he would need to speak with his management in order to approve the rental. My car was all of sudden finished by the time I called to ask about helping me with the rental. They purposely asked me to pick up my car after close, which was already dark, knowing that I wouldn't be able to completely investigate what they had done. Upon arriving home, I noticed the following problems with my car:
They left grease stains in the back seat and attempted to cover it up with a license plate frame. In addition, they painted the wrong color, misaligned one of my rearview mirrors, and did a terrible job of detailing and shining the vehicle. I was forced to return my car to them after spending a month waiting for it to be fixed. My biggest complaints about this place are the overcharging, poor communication, accommodations, and improper repair completion.
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June 2024 by Lisa Myers
I will highly recommend this place fast because the parts were available. Courteous is an understatement. So there for you.
Thank you, Gerber
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June 2024 by elcompasigi
#AboveAndBeyond!! From Gerber Collision and Glass.
Got into a fender bender recently, Triple A ended up sending me here for repair. From start to finish was approx 3 days , and my car ended coming out looking like a million bucks. Was beyond pleased with the service, quality and staff with my experience here.
Would recommend this place to anyone, anytime!
Thank you so much for such an easy process and communication!
Pictures are before and after!
