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July 2024 by Frank Ochoa
Great service, i get my insurance here now :)
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June 2024 by J E
They don't answer the phone, and have a message saying tgey are helping other customers, and will take calls in the order received. If you stay on the line, you are given the option to leave a call back number and other info, and they will get back to you. THAT IS NOT TRUE. I left two messages over a two week period, and neither call was returned.
Oh, and I'm a 30 year member. This might be my last.
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May 2024 by Alexander Velazquez-Guzman
Terrible communication. Snakes. They don’t bother to reach out about important documentation. Carelessly managing clients account without following-up, reaching out, or following through on their communication. Go to State Farms and pay more for a better service.
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March 2024 by Karin Jones
Great customer service every visit.
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February 2024 by Karin Kirkland
Great customer service every visit.
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January 2024 by sal miranda
Quick & friendly staff!
Respectful ,knowledgeable and professional service.
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January 2024 by ricardo vargas
There is a person named Verónica Anguiano who does not care about her clients, the only thing that matters to her is the commission for selling the policy with terrible service.
I have been waiting for a call and a response for my policy for more than two months ?
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September 2023 by Ruth Lucero
Robyn was the worst rep I have ever come across and I've been a member for 12 years doing business at this location. This rep was told 3x -4x I needed dmv and still was rude enough to say she couldn't understand what I said even after SHE separated the line for dmv versus other services. Someone else was able to cut ahead of me because of that and i was on limited time. ROBYN was just very rude and her voice was very condescending to me and another older gentleman. Robyn briefly looked at my new registration docs and said no we can't do that I never even got to see a real dmv rep. I was upset and she did nothing to resolve it she was the gatekeeper to say no as if she were a manager. I went to the office in Redlands and they properly looked at my documents and helped me. I can totally see why there was more people waiting at redlands to get sufficient help/excellent customer service than at this highland location. Never going back this simple transactions shouldnt be a headache and Robyn shouldnt be handling the front. I can only imagine how many people leave because of her and her refusual to get a manager when she becomes rude or inefficient. It shows she doesnt care about clients or her job. I told her i was going to complain she argued back saying im the problem. It was too early to argue with someone like this and i know she was just looking to say no because she can like a bully. I'll keep going to the aaa in my nearby city. Highland aaa was the most convenient option, but Robyn has made it inconvenient with her horrible attitude and customer service. Never going again and will be escalating the matter to corporate.
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September 2023 by Maria Briseno
Youve save me on road assistance with professionalamazing service dependablecrew technician on road even on phone calls and inhouse office service Thank you AAA you are God send well done
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September 2023 by Mark Anthony
I had a great experiences getting a replacement handicap placard.
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August 2023 by Deborah Stone
Friendly and knowledgeable staff.
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July 2023 by Cynthia Morris
My husband and I didn't have AAA when we first went here. We went because we brought a truck from a friend and he has AAA, so to put the truck in our name it would be easier to come here instead if the DMV. It was still a bit of a wait time maybe like 45 mins to an hour, but we were a walk in. However the customer service was very friendly. They had some kids books for sale. I noticed the travel agent area. I am curious if travel agents are still needed though since everyone can really book flights, hotels, BnB's, ubers, etc by themselves through apps.
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July 2023 by Maria Miramontes
I love it, I changed a month ago and without knowing that having a member made my car insurance much cheaper, I saved about 100 dollars
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July 2023 by Dawn Osborne
Staff was very polite and helpful. My son and I were in and out within a hour and it was that long because we were switching our insurance policies!!! I highly recommend going to the highland office!!!
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July 2023 by Mario Salcedo
They always give great service especially for DMV services. Love going here.
