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June 2023 by Ingrid Barrientos
The worst nail experience I have ever had. Had an appointment at 6 pm and got there 10min early and they sat me quickly. They had me soak my nails for 25 minutes and decided to attend other clients who came after me. I literally just got up and left- HORRIBLE customer service. I was the onlyyoung Hispanic woman there so can’t help but think it was race oriented. I will never come back here.
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June 2023 by Jay Bennington
I took my daughter in there to get a pedicure today and the nail technician was rude. Had an attitude and took her phone out of her hand to show another employee a picture of the nails my daughter was showing him. we ended up just giving them $5 right as he started and left. It was uncomfortable and just weird. I’m unsure what customer service model they’re using but it sucks.Service: Pedicure
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March 2023 by Samantha Nelson
Absolutely love this place! The best nail salon I’ve been to in years! They were kind, fun, and my nails came out amazing!!! 10/10 recommend!!
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November 2022 by Victoria D.
I just moved to the area and wanted to try a new place. The staff was very nice, but the nail stations were very dirty. I showed two different pictures of what I wanted and the girl said she couldn't do it because it was a sticker, even though I knew it was a sticker I didn't want to argue with her. The French tip design she didn't clean up to make it look like a French tip curve, instead it's a 3/4 nail painted straight across. She didn't drill under my nails either to clean them up. At least half of my nails are lifting pretty bad, and it's been only 7 days since I've had them done. One of my nails completely came off, she put gold foil on some and it has come off also. The clear gel was very rough and looks like sand/dirt is trapped in it. I saw her notice it and she choose to tell me I was finished instead of fixing it. That's the point I knew I wouldn't return. I gave 2 stars because they were nice.
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November 2022 by K F.
I loved this place! I took my daughter here for a manicure with gel art. The art was amazing, and she was so friendly. I called 20 min. before closing time to see if they would take me in, and they did. They stayed 45 min passed closing to finish my daughters nails =). It's decently priced as well!
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October 2022 by Amy R.
Don't go here. They do not do a good job on pedicures. They charge an extra $15 for gel. I used to do nails. Gel is not that much more expensive for product. The last 3 times I have been here they don't do the full service. My nails were not cut enough and I had to keep asking. There was not any massage at all and their attitude is very bad. When I said I wasn't happy the front desk person did not say anything. Very unprofessional but they can talk and yell back and forth at each other in their own language with no problem. Customer satisfaction means nothing to them.
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October 2022 by Gloria Birdwell
It was awful. I had a gel fill done. Within a week of having it done a nail lifted. I went back to have it repaired. The owner's wife did the repair. She must have had a bad morning because it felt like she took out all her frustrations on my nail. I am senior citizen and have had my nails done for the last 40 years. This was the first time I left a nail shop with a hurting nail. She never apologized. Amy, the girl that originally did my nails needs to go to school to learn how to do nails. This was her second time doing them. Both times I had to go back within the week for repairs. It appears the owner makes enough money to send her to school. The wife also needs some type of training.
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September 2022 by Ashley Pililani Duran
Was looking for a relaxing Sunday to get nails done after a long stressful and hectic work week only to be taken advantage of and get Poor customer service!!!! Definitely a terrible experience! First time going to this place heard good reviews from customers inside the salon only to get there and have to wait a long time for service just to be rushed and ripped off! Was told the price listed were for children's prices not for adults and was charged $70 for standard full set of nails, nothing extravagant. Nowhere I've ever been to charges five dollars for shape, five dollars for length and twenty dollars for basic paint..Seems like she was making up prices on the top of her head as she went. For the money I was being charged for the lady not only skipped steps but rushed my service. She wasn't friendly at all while doing my nails. When I asked for the manager or person in charge was told they were gone for a few weeks and won't be back for two more weeks....so thanks Jolene's salon....if ripping off a good paying customer's and loosing business was your goal then you succeeded.?..I will happily look elsewhere Thank You for your Kindness ? total service fee was $161 for full set Gel nails ??♀️ wow!
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August 2022 by Amanda S.
This is the best salon in the area. My pedicures are so relaxing and my nails always look perfect! They take their time with you as well, which I absolutely love. They get busy around 5pm, so if you can go in earlier I would highly recommend that.
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August 2022 by Grace G.
Steve and Vicki run an excellent shop. You can't loose no matter which nail tech you get. They are friendly and professional. The shop is clean and decorated. You can book your appointment well in advance with your favorite technician or walk in. I've been to almost all the nail salons in Highland and I highly recommend Joline Nails which will soon change names to Luv it Nails.
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August 2022 by D
I love their care with customer appreciation. Very attentive and a pleasant environment, relaxing
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July 2022 by K “Yani C” Y
Showed up @ 5:30 pm since that was my appointment time straight from work with traffic just for them to tell me they were closed early?! What kind of professionalism is that?? So word to the wise call when you're on your way to your appointment. I'd give them a one but the people who told me they were closed were nice so a 2 star it is.
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July 2022 by Stephanie C.
Loved that they were fast. My nail were simply and I liked them for being my first time there. My pedicure was also nice.
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May 2022 by Nancy C.
I have been coming here for over a year once or twice a month and I have tried other salons prior to moving to EHR and I like it here. The owner and wife are fantastic along with their nail technicians. If I have had an experience which is normal when you do gel nails they will correct it. I usually go for powder and I've been elsewhere and all the technicians I've had so very well. I highly recommend appointment. And expect waits on rush hours when you don't book an appt. but so far when I book I have no problems. Please keep up your wonderful service and business.
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May 2022 by Aria M Davis
Excellent accommodations even if you didn't make an appointment. But I would recommend making an appointment. Great customer service.
