-
January 2024 by alex ..
We went in to trade in our phones. Wendy, the store manager, initially told us we couldn't trade it in. Then looked up the "new guidelines" &said they changed it as of the new year &we would get 350 trade in. We got the phone &went to trade it in &wendy is now is saying we dont qualify for the 350$ trade in. It's the inconsistency. You should KNOW your information CORRECTLY. the whole reason we got new phones is bc she told us that we would get $350 trade in so now we can't. We're frustrated bc she told us one thing one week &is saying no the next. Going to a different T-Mobile from now on.
-
December 2023 by Blanca L.
Went in for a needed upgrade and it was a pleasant experience. Adrian and Wendy were super polite and very helpful. As I waited for my upgrade, they indulged me with great conversation, they were both very friendly and gave off great energy! Impressed with this location and the professionalism.
-
December 2023 by Justme Here
I encountered bad customer service with Michael who was on a power trip when things didnt go his way. He even told me to get out of the store, when I gave him the same attitude he was giving me. This was not the first time this has happened regarding him. This store lacks good customer service, they took away the good people who used to work here and greeted you as you came in. Now your made to feel like they are doing you a favor, and your wasting thier time. There were customers who asked if they spoke spanish and they didnt even try to direct them to another store that did, pull out their phone translator, or even go get their manager, who i later found out that she did speak spanish. If you want a store to go to that gives you quality service, head over to your redlands tmobile. They know how to treat you better. over there.
-
December 2023 by Justme H.
I encountered bad customer service with Michael, who was on a power trip when things didn't go his way. He even told me to get out of the store when I gave him the same attitude he was giving me. This was not the first time this had happened regarding him. This store lacks good customer service. They took away the good people who used to work here and greeted you as you came in. Now you're made to feel like they are doing you a favor, and you're wasting their time. They had customers come in who asked if they spoke spanish and they didnt even try to direct them to another store that did, pull out their phone translator, or even go get their manager, who i later found out that she did speak spanish. If you want a store to go to that gives you quality service, then your best bet is to head over to your redlands tmobile. They treat you better over there.
-
December 2023 by Jaileen Luna
ADRIAN!!! Man the guy can really do his job!! Best experience I've ever had from all the time I've ever been with T-Mobile. I know if I ever need assistance again this is the store and the guy to contact. Hands down best experience and some way some how accommodated me in everything I needed.
-
December 2023 by Gina Uribes
Had trouble with my Yahoo account the sales guy said uninstall the app the reinstall I did but my password didn't work he suggested I go home sign on using my laptop so I did still didn't work. I then called Yahoo the agent said never uninstall an app before calling because now they can't help me unless I pay monthly to Yahoo $12 they will give me a temp password grrrr so upset lesson learned. Store customer service ppl should know those important things.
-
November 2023 by Cecilia A.
I came in today to finish setting up my new phone and switching service to T mobile. Hugo helped us out. His knowledge of the company has better made me understand what I was getting into. I I had originally called customer Service to get an estimate where I got a really pushy sales person that ended up getting me to get the gateway internet system that they have. My home internet is ok so i truly didn't want it. Hugo explained to me that I should have just come in to the store to begin with, because by the time I was finished on the phone with customer service I don't know what I signed up for. He went step by step with my daughter and I and I left with a much better understanding of what my promotions are and what and how my future bill will be. Bigger plus is that they actually have a 55+ program. Sometimes it pays to be a senior.Thanks again Hugo.
-
November 2023 by Kandy Estrada
If I could put negative stars I would! Horrible customer service! I got there trying to upgrade my daughters phone and yes I understand the guys were busy but they didn't even acknowledge the fact we walked in. It was as if we weren't even there. That was very rude! First time and last time going to this location!!! These guys need better customer service training!
-
November 2023 by Lori Dunskey
Nick was a very nice guy and he help us get a good deal and it was a holy nightmare trying to switch over to T Mobile but we got it done horray so thank you very much Nick for helping us out ❤️?
-
November 2023 by Mike Q
Don't go there if yu have to deal with Andrew.. he the most unprofessional person I ever dealt with. He need to get fired because he doesn't even look like he wanna work there.
-
November 2023 by Luis Alberto Martinez Jimenez
Best cellphone service I had for years.
-
October 2023 by Telma S.
Love coming to T-mobile . Amazing customer service and I appreciate Jacob always has smile and always willing to help .
-
September 2023 by Stephen Gonzalez
Great place above and beyond service thank you Hugo
-
August 2023 by Daniel
Do not ever come to this location, the employees scam people. My girlfriend came here to connect her brand new, fully-paid iPhone that she purchased from the Apple Store, to a T-Mobile line. She didn't get his name, but the Hispanic employee who is kind of chubby and roughly 5'9 or 5'10 tall with a combover and beard (he is the only one with a beard who works there) scammed her. He either did a sketchy trade-in or straight up stole her unlocked iPhone and gave her a carrier-locked one that she is currently stuck with. They claim in order to unlock the phone she now needs to pay $370 which makes no sense because she paid in full at the Apple Store already. It is also impossible to re-lock an unlocked iPhone. The iPhone says that it is carrier locked in the settings which can only mean he swapped out her unlocked device for a locked device when she wasn't looking. Absolutely detestable scammy behavior. We won't even bother coming back to the store to confront them, we will be escalating this directly to T-Mobile corporate and are reaching out to T-Force on Twitter to try and resolve this.Again, the people who work here are LITERALLY thieves.
-
July 2023 by Daniel Lin
Do not ever come to this location, the employees scam people. My girlfriend came here to connect her brand new, fully-paid iPhone that she purchased from the Apple Store, to a T-Mobile line. She didn't get his name, but the Hispanic employee who is kind of chubby and roughly 5'9 or 5'10 tall with a combover and beard (he is the only one with a beard who works there) scammed her. He either did a sketchy trade-in or straight up stole her unlocked iPhone and gave her a carrier-locked one that she is currently stuck with. They claim in order to unlock the phone she now needs to pay $370 which makes no sense because she paid in full at the Apple Store already. It is also impossible to re-lock an unlocked iPhone. The iPhone says that it is carrier locked in the settings which can only mean he swapped out her unlocked device for a locked device when she wasn't looking. Absolutely detestable scammy behavior. We won't even bother coming back to the store to confront them, we will be escalating this directly to T-Mobile corporate and are reaching out to T-Force on Twitter to try and resolve this.Again, the people who work here are LITERALLY thieves.
