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March 2024 by azusa canyon life
I just moved to highland on peacock and norwood... The mail man is too lazy to get out and deliver my mail... In the last few weeks the mail man will hold my mail or the neighbors mail for a Day to a few days. I have video of him just passing the mail boxs because i park in front and he was lazy to get out and do his job.... I will soon be posting his pictures and when he gets lazy and holds all are mail.... The neighbor said the mailman has been doing this for years. 7745 BOULDER AVEHIGHLAND, CA 92346-9998
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March 2024 by Alex Alvarez
Really bad experience. Some people here don't want to do their jobs and help you with the concerns you have, especially a guy with a cap on
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February 2024 by Norma Alicia Lopez
This is the best USPS I have ever been to! Friendly customer service, quick and efficient! I drive further to do all my post office needs at this location. Thank you and keep up the good work.
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October 2023 by blair castellanos
Wouldn’t even give them a 1 star but I have no choice. I went early morning to take a package the lady in the back was extremely rude giving me a very unkind look. I asked if they had packing tape so I can secure my package. She look at me and said no! I don’t believe that, it’s a post office. Customer service is obviously not important at this place.
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October 2023 by michelle fuerte
I'm so sad to say that after 10+ years in this area, I chose to move. It was at this time I NEEDED to utilize the USPS 30-day hold option as my mail being stolen was captured on video. I went to retrieve my held mail multiple times prior to my hold expiration and my coa taking effect. ( unable to find) supervisor called me later to say ," i have your mail " Yet AGAIN upon my arrival to pick-up UNABLE TO LOCATE MY MAIL Unfortunately, 2 months later, NO MAIL EVER RECIEVED that was held , and absolutely NO MAIL being received with a forward sticker . The post master , post office , new post office , and postal police are all aware . I've exhausted ALL options offered to me as a customer. I've filed and / or opened all " investigations " possible ,but to no avail.... still NO MAIL . To add insult to my situation, I'm told the USPS is given to us as a courtesy . I've endured cancelations and late fees , inconvenient, and I believe the man that I have a restraining order for was given my very protected forwarding address ... UNFORTUNATE SITUATION. Still unresolved and unaddressed
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August 2023 by Vin Esco
Yeah its really bad how the clerks are rude every time I come in. They really have no customer service skills its like they purposely hire those people. Also, is it too much to ask that they tape up your box if you don't have the tape? Genuine question. Its not an unreasonable thing to expect them to do.
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August 2023 by dragon slayerz27
Terrible customer service. Rude worker name jena with attitude would help in any way. I never come to this post office again.
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July 2023 by Liz P3ab0dy
This post office is extremely rude! Very bad customer service!
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July 2023 by Steve F.
The Highland Post Office now is under new management and has become a great place to get Express Mail sent out. They have greatly improved since being on their new location. The clerks are very helpful and super polite.
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May 2023 by Vivian
It’s so disappointing every time I go here. I’ve gone three times in the last two weeks to figure out a mail issue and everyone seems to have an attitude. Three different people and they were all rude. Every question I asked seemed like an annoyance for her to answer. She seemed to get more annoyed after each question I asked. It’s unfortunate. The old team used to be so nice.
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April 2023 by vanessa sanchez
Very rude lady with the black bedazzled face mask. I forgot to get her name…she was no help at all. I asked for a large flat rate box because they didn’t have anymore in the front and she pointed me to the ones I already seen so I asked her if she can check the back since the last time I asked and they gave me one, but this lady was very rude and said those were the same on display which clearly they weren’t since the one on display was a bigger box and the one on the bottom was a skinnier box and she refused to check in the back and said they don’t have the bigger boxes anymore and said she doesn’t know why it was on display? I had went the week before for those same boxes and they had them….she just refused to check the back.
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January 2023 by B L Bowns
Location weekly drop box last pick up time m-th at least is 6pm, it’s not posted nor will be corrected anytime soon. Hope this helps!
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November 2022 by Tiffanylee T.
Difficult to get into and out of during high traffic times. No outside bins for letter drop-off.
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October 2022 by Charles Rumbut
I keep getting a notice in my mailbox stating I can't have any obstruction of 30 feet before or after the mailbox. I've called the local post office to explain that I'm in a mobile home community which has the box located at the end of the driveway and it's small so back end of my car sticks out. Cant the mailperson get out a little to place in box. What ever happened through rain , snow the mail will be delivered guess thats gone
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September 2022 by Betty F.
Pretty slow, bad service. This person attending customers did not have patience with customer and was the only one attending the line. If you want to spend at least 30 mins waiting online, come in to this post office
