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March 2025 by steve koch
How is it possible that management at this location has never figured out that we don't want to wait in a line 10 people deep?
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August 2024 by Dalton Neece
Horrible
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July 2024 by Melanie Barnes
Their print/scan/fax machines are not online. If you want to scan and email something, an employee has to put it on their thumb drive and email it on your behalf from their computer. There are no signs that inform you of this, so you will first spend 5 minutes trying to make it work before they offer to help and explain the system doesn't work. Also, they now have a copy on their thumb drive, so don't send anything remotely personal. Reasonably priced, but I will never go back.
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July 2024 by Jamie Inman
They are always friendly and speedy.
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May 2024 by Brian Manabe
Easy to drop package off sometimes closed when supposed to be open.
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May 2024 by Jenah Gutierrez
Quick service. Line was 15 people long and i was at the back. All were taken of within a few minutes.
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May 2024 by Chris L
I came in to try to open up a UPS box on a Saturday, I did notice that it was decently busy with about 4 customers waiting in line (this location is always busy) there was 2 UPS workers behind the counter, when it came to my turn to be helped the UPS representative explained that it was not a good time to be helped with opening a mailbox as the store was busy and the rep had "other" things that needed to be done. Rep advised it would be best to stop by at a later time or different day which was understandable due to the amount of people waiting in line. However I did stop by sometime later that same day and saw that there was only 1 person being helped. When I stood in line the same rep explained that today was not a good time to be helped with opening the mail box and should come the following Monday. When I questioned the rep as to not wanting to help me since the store did not appear to be busy, the rep immediately became tense and irrate and pretty much told me that there is nothing he can do and will not be able to assist me with opening a UPS box and to complain to UPS if I wished. I'm a reasonable person and also work in the Service industry so i know a thing or two about providing excelent customer service and knowing how to de escalate upset customers, that being said Im only providing this feed back since the rep encouraged me to complain to UPS.
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February 2024 by Melissa Bernetsky
My company is shipping packages here for a project I'm working on. I picked up 2 boxes the day before and was not charged but today when I came in I was informed that there was a surprise $5 fee to pick up each package.This fee is not listed on the website or in store so I'm not sure if it was made up on the spot or not. When asked about it, I was told it was so they could pay rent and store packages for people. Even though one of my packages had been there for 2 hours or less and they almost didn't know it had been delivered because they hadn't scanned it in.Ship to store or pick up fees are reasonable if they are communicated somewhere so the customer is aware of them. We'll be choosing a different delivery location for the remaining boxes for the project.
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January 2024 by Stan Gunter
Came in to open a UPS Box. Waited in line like everyone else. When it was finally my turn, I was told that I couldn't because of how busy they they were helping customers. I asked him how / why he wasn't willing to help a customer that's simply looking to purchase a service that they offer. He said again that they are understaffed & too busy with Amazon returns. I then waited until they had zero customers in line and was still told that I couldn't be helped because of all the Amazon returns that needed processed. I then asked when would be a better time to come back. He recommended at 8 am. But then was coming up with excuses for why that wouldn't be a good time. Then said that he was feeling threatened by me because I was making eye contact with him while trying to figure out when would be a good time to get a box opened.
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December 2023 by Vicki Ferguson
Dropped off a return package and was helped with that by a very pleasant and professional young man.
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October 2023 by Michael Rodriguez
Quick and easy
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October 2023 by Chocolate
If you need a passport photo, this location may not be the best place to go.1. The staff are ignorant about the government's requirement that the photo should have a white background---The photo I got had a pink hue to its background, and the lady asserted it would work. Turned out not qualified, according to my attorney and had to take a new picture 2. Camera not working---I went back to the store to have the picture taken again. The guy (named Connor?) refused to take the photo for me, saying he's not comfortable doing so and asking me to come back in one hour. So, one hour later, I went back to this store for the third time. Unfortunately, their camera was acting up, showing only a blurred tawny portrait. Disaster. Wasted more than one week or so.Eventually, they offered a refund, but it doesn't compensate the cost of my time and energy. Any service that you claim you can offer, please get it ready--the equipments, your staff's knowledge and so forth. That's just the basic rule of doing business.
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October 2023 by Kathy OConnell
Mailed April 22 reported damaged May 8th. Did all the paperwork turned in all pictures estimates and such had purchased insurance as of today Oct 2 still not settled and reimbursed the $702, always has an excuse and it's someone's else's issue. Absolutely ridiculous. Can't give less than one star or I would
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October 2023 by Nidia Torres
Very kind and helpful staff, I was able to print some papers with not problem at all !
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October 2023 by Emily Bee
Great UPS store, employees are always kind and offer great service
