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January 2024 by Melly D.
Went in to order checks, left with a savings account I didn't ask for and my checking account is so fucked up I can't do ANYTHING right now. These people are so incompetent and unhelpful it's actually so fucking frustrating.
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December 2023 by Александр Кустов
Very few visitors. I waited a very long time and no one came up to me. Workers are lazy
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December 2023 by Jay W.
Another rave review for BofA! They are terrible. I mean wow! A new low. Let's start off with there are only 2 tellers open- max. The line wraps forever and the staff are very rude and unhelpful. In addition you can see them behind the glass having their little parties. It's disgusting, rude and unprofessional. In addition it seems no one speaks English. Gustavo has to be the biggest offender. He should be working at the dmv! Gracias
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November 2023 by RM C.
* This is for bofa call center and banking institutions. My spouse has lost his card and attempted to make a transfer so he'd have access to his funds while they promised to send the replacement in one week. Unfortunately, Bank of america has stalled his transfer to HIS OWN BANK. He has not yet received a new card in over a week. Their business practices seem unproductive, and some agents seem unwilling to adhere to their own policy based on how little training they have. We have every intention of addressing their unwavering unprofessional practices that we experienced. And we will get our funds back to us where it belongs.
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November 2023 by C Mathews
Parking attendant harassed me in the lot because she didn’t think I was at the bank even though I came back through the elevator after my transaction. Extremely unprofessional and whoever was working parking 11/4/23 at 2pm should be relieved of duty immediately
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November 2023 by Lety
This branch has the RUDEST and laziest bankers I’ve ever seen. Waited in line and they refused to help me with a simple wire transfer. After me, there were no customers waiting, yet they still refused to take a minute to help. He was too busy playing games on his computer to do his actual job. Snobby attitude.Bank of America is just so unreliable - this was my experience at this branch but I don’t have all day to bank-hop to find someone who will actually help with such a basic service.Withdrawing my accounts and taking my business elsewhere, to a bank that actually does basic banking services for its clients.
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November 2023 by Bayron Nunez
I was in one of the ones in this town and a Latin guy helped me. In customer service, I think his name is Gustavo. I had already gone to the bank that is in the branch in MacArthur Park and the girls who serve the customer there only told him They make appointments all their lives, they are busy. There is one that only happens in the parking lot and the other says that she has a lot of appointments. A call is made to the majority manager of all the Banco América stores to please check that place. Their employees do not want to attend to the customer. Customer, I await my response, please, the only person who could assist me here at the Hollywood bank was a gentleman named Gustavo and he assisted me very well and it only took 5 minutes. People like that need us. Because we are the customer and we are right. It is fair that they give you appointments until the year 2024 when they are not doing anything. Please check that store that is located in Markartur Park. There is a girl who is fat and the other who has blonde hair and there is a gentleman too. People don't work well there, they're arrogant and we need them to solve our problems and they only pass by in their parking lots and it's nothing like that. The bank is supposedly open until 4 in the afternoon on Saturdays and now it's closed for them at 2, they say. They can't make appointments or serve anyone. If those women don't want to work, not even the gentleman, then fire him because it's not fair that you have your money invested there so that your employees don't work. I hope to return to that place and that those types of people aren't there. Thank you very much. Sincerely, your server Byron Núñez, I hope you take my complaint into account. See with the Hollywood employee his name Gustavo ✔️ by.he rate 5 ? ? ? ? ?
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October 2023 by Daniel Lumbrano
need to work on their customer service
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September 2023 by Roman
Good bank ?
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August 2023 by Keith Johnson
I don't bank here but oh the encampment here is a scary one on Vine. Pedestrians have to walk in the street to get around it. Be careful!
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June 2023 by Matthew Rowbotham
Can not provide services listed
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May 2023 by Toni W.
I give 1 star for the convenient parking, but the rude woman who "helped" me can have zero stars for my treatment. I walked in to the branch on a Saturday to handle some family business and with her rude questioning, even before I got in her cubicle, I knew she was going to be of no help. First of all, she told me she couldn't help me and then she said, let me see if I can help you and then turns out she could, but didn't know how to go about it, all while she's cutting me off and not allowing me to finish explaining what I needed. Her whole demeanor toward me basically said, I don't feel like helping you today. I also learned that all BofA branches don't speak the same bank language, so that part was also a pain in a** too. Another department of the BofA wasn't open, so she told me that I need to come back on next week. Never in my life would I waste my time again with her. I would post her picture, but just know it's the cubicle chick with dark hair and who speaks slight broken English. She sat in a cubicle that said "Mario Mariscos", but doubt she's that person. I left out of there without saying thank or good bye because she didn't deserve either. My advice to her is to quit Customer Service and go in the bank and just count the money. She shouldn't be around Gen Pop, with her nasty demeanor.
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May 2023 by Jay S.
Slowest bank ever, it took so long I had time to come write this review. They also spend more money on having people in the lobby than they spend on actual tellers.
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April 2023 by Sarah Spooner
This is the WORST BANK I have ever been to. I am currently in the process of looking for new banks and shutting down my accounts at BoA because I have very rarely had good experiences, but this one put me over the edge. I was trying to open a new savings account and make a large cash deposit and was treated very poorly by everyone except the teller. I wish I had the name of the dark-haired woman who was completely rude and condescending, lied about having an appointment and wouldn't help me, stood around for 30 minutes making comments while the teller helped me, and then lied again to the teller that she had helped me set up an account I was asking about. I had a friend with me, and as soon as we left even she told me how unbelievably uncomfortable she felt and how glad she was to not be a customer at BoA. 1 star is WAY too much.
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March 2023 by bastian bodevin
Filed a Claim for an unauthorized charge at my account of 600.00 , 10 days ago , Im literally starving and my account is in negative due the charge that was made , they havent help me , I have called 20 times to get my money back and I can’t even use my bank account since is in negative. They didnt even provided a temporary credit on my card for the inconvenient. Just called again and after waiting 10 minutes on line they hang up on me
