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April 2024 by Maidel M.
TL;DR: This is Victra, not Verizon. Don't let yourself get talked into anything you don't want or need. They will say it's free for whatever time period, but you will be charged to remove the service if you don't want it. Ask about activation fees and hidden fees and restocking fees that they won't mention. Ask what you will be charged to get rid of the "free service" (because it was a "promotion" or something). Ask about return policies for equipment. Definitely read all of the receipt and/or contract before you sign anything. Longer take: I hadn't replaced my phone since I got it, an iPhone SE first gen. So when I went in to what I thought was the Verizon store on Vine Street (the sign above the door says Verizon), after being ignored for 15 or 20 minutes, I was pretty much steamrolled by Danny into getting free this and that and 30-day-free trial internet and a 30-day-free trial "phone box" that I was told I could plug your current landline into so I could get rid of Spectrum. I decided against the landline box and the internet and had to return them separately: the phone box (which turned out to be an extra phone line!) to the Victra store (they tried to charge me a $50 restocking fee); and the Internet device through the mail (more time wasted on boxing it up and taking it to UPS). I decided against the extra phone line, which I said I didn't need, but was convinced to keep because it might be useful. I said I didn't want any disney bundle or max bundle, yet when I looked up my plan, there they were, and I was going to be charged 20 bucks a month for them. There was NO mention at the Victra store of cloud service or device insurance, yet there they were, too. More than $75 bucks a month for two more services I don't need. I found out that what the sales rep told me--that I had to buy the screen protector and the camera lens protectors, because I would then be able to get a new phone if the old one broke--was a lie. You might be able to get a new screen through the manufacturer of the screen protector, but you cannot walk back into the Victra store and get a replacement phone. It took three calls and 2+ hours on the phone with Verizon customer service trying to get all the stuff removed that I did not want in the first place. In the end (with taxes, activation fees, and free services that I did not want that ended up absolutely not being free), I was out $50. Plus the hundred bucks for the screen protectors that I would not have purchased.
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April 2024 by Claudia N.
I Love my Verizon Boys that help me soo much! Every time I walk into this Verizon store I am welcomed and they always get it right! Thank you so much Verizon!!
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March 2024 by Hector A.
DO NOT GO TO THIS LOCATION!!! I wish I could leave zero stars. I came into this store because my phone was stolen all i wanted was to get a new one. Jay the sales associate not only was very unprofessional but was extremely shady and pushy with his sale. I asked for a black iPhone 14. He stated he had no black phones available and gave me a baby blue phone (gender reveal color), I was so desperate for a phone so i accepted. He stated i had to buy 5 different accesorios costing over $150 as part of a "package". I talked him down to remove about tow things: phone case and charging cable. He still made me buy camera lens protectors screen protector and a charger I ended up up hating the phone and was forced to return to the store three days later to exchange or return the phone. THIS IS NOT A CORPORATE STORE BUT A THIRD PARTY. They are not the same!!!!!!!. I was not aware. I immediately asked if he had my phone in black now that time has passed, he immediately said no and looked back down at his phone as he was texting. Oh but after I said i want to return it, he finally said "let me check the vault". And by some miracle he came back with the phone i wanted. I told him i dont want to deal with it and just want to return the phone. I gave him all the accesorios and phone box to begin the return. He stated that i would be charged a restocking fee ($50 i looked online before and so glad i did). Once initiating the return he told me the accesories i was forced to buy are non refundable nor is the set up charge and another charge called "redux single". I looked at their policy online and the receipt. I told him i get the restocking charge and set up fee as they are in writing. But everything else i need to get back. He was still insistent so i asked to be shown in any written policy where it stated i cant get that money back. He finally said "i will discount it for you and the items look unopened so he can return them." This store was a nightmare to say the least. I will never been returning. DO NOT GO TO THIS STORE AND IF YOU ARE WITH VERIZON ALWAYS SEARCH ON THEIR WEBSITE FOR A CORPORATE STORE. I ended up paying $90 to have a baby blue phone for 3 days. I also got the home internet with him but because of how unprofessional the experience was i am in the process if returning that as well. He didn't even want to help me with the return which customer service said he should have. IF THEY TRY TO SELL YOU MORE THAN U WANTED OR DO NOT WANT TO REFUND YOU SOMETHING. ASK TO SEE WHERE IN THEIR POLICY IT STATES THAT. They will back down for the most part. Also I was signed up for disney plus with out my permission and now have to pay for at least one month
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March 2024 by lindsey a.
Avoid this store at all costs. TLDR at the bottom. First of all it's not an official Verizon store. So Verizon customer service (online and phone) cannot help you with your order. You have to deal with the store directly. I have been with Verizon for over 20 years and I usually have no issues with customer service, so this experience felt bizarre from the beginning. It was all very sales-y and dishonest. I came in to buy a new phone and the person was very vague about my options and kept trying to sell me a business line. After saying no multiple times, they finally gave me my total and it was over double than what I was expecting. I asked why it was so much and they said it's a bundle which includes a phone charger, cover and screen protectors. I said I just wanted the phone and they said it was not possible (???). They were trying to charge me over $100 for accessories. Finally after going back and forth they said they could order just the phone and that I could come pick it up. If I didn't do my research beforehand, I would not have known what I was buying because they did not disclose the extras. When I got home I compared the price online, and it was cheaper. I found out that they charged me a $40 "in store fee." I called Verizon to cancel the order and they were not able to help me because this was not an official corporate store. I had to cancel with the store directly but since they don't answer their phones, it's virtually impossible. Verizon customer service told me that if I don't pick up the phone in 3 days, the order will be cancelled. 2 weeks later, it was still not cancelled. I called Verizon again and they said that the order seems strange because it was not showing up as an in store pickup order (which is what I was told). They said that the address they shipped it to was not my address or the store address. They ended up cancelling it for me because it seemed fraudulent on their end. TLDR: this is not an official Verizon store and they charge you a $40 "in store fee." They are dishonest and will upsell you without disclosing what you are paying for. Verizon customer service cannot help you with orders placed here. The phone I purchased was never shipped to the store, and instead to an address not associated with me at all. The official Verizon cancelled the order saying it looked fraudulent.
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February 2024 by Angela Penichet
Daryl was extremely patient and knowledgeable. He took extra time to find exactly what I wanted. My only complaint is that the store is short-staffed and Daryl was trying to help so many people. He did a great job!
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February 2024 by josefa cui
I have a very bad experience with this store . I went in to pay My phone bill in cash ( I’ve been Verizon for the past 23 years by the way ) last Saturday February 17, 2024 .Only to find out that the payment was never posted & Verizon financial department has been texting me now that My account is overdue . I had to make another payment arrangement to keep my account . In the meantime I was told that I have to go back to the store to get my money back . We are on storm track warning this next three days What a terrible inconvenience for someone like me who does not even drive
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February 2024 by Molly O
Andrea solved a weird issue I was having with my iPhone quickly and made sure that there was a resolution so my phone worked again.
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February 2024 by Kevin Grande
Save money do not get juked with the $150 bundle of accessories telling you its free.Customer service is bad Jay not an honest individual ? rude, liar,and arrogant.Decided to return a phone and watch ended up paying $50 restocking+$50 restocking+64.99tempered glass+29.99lens +54.99phone case not refundable gor a total off 300+ when I didn't want the phone not including activation store fee ?.
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February 2024 by Pedro Barillas
a lot of lies
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February 2024 by Kevin G.
This place is a fraud they make you buy accessories just read all the reviews with 1STAR
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January 2024 by Lupita R.
We've had Verizon for more than 5 years and we have never been so disappointed with a sales associate like the one we met here. We went in looking to trade in an old phone for an upgrade and from the start we were already hesitant. To start, the man that helped us stated we were eligible for the $800 trade in and said they had the phone we wanted on hand. Upon checking out, he began to give us a new scenario that we were not going to be able to take the phone if we didn't purchase a screen protector, phone case and charger to go with the phone. When we first stated we didn't want to get any of that, he proceeded to tell us that we wouldn't be able to take the phone, rather have to wait another 5 days to order the phone when he had already mentioned they had it in store. Since we had shown up with the intention of leaving with the phone, we complied and took it thinking everything was fine. We were charged a pretty big fee for having to take everything. Today we returned to a Verizon store to trade in the old phone, only to find out the sales associate from before NEVER added any trade in promo credit into the account. Not only were we manipulated into overspending, but now we are looking at not qualifying for this trade in when this was what the sales associate had stated we were doing. It's safe to say, this is a Verizon retailer that seeks to do more self serving than customer care. Don't be fooled and find yourself a different location!
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January 2024 by Sierra Elizabeth
Darryl was awesome! No one could figure out how to transfer my number without having the device in hand and he came up with creative solutions that got the job done after speaking to 17 representatives over the phone who kept giving me the run around. Very personable despite my frustration and a pleasure to work with.
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December 2023 by Stan Freitag
I had an excellent experience, getting a new phone, and Jay was extremely knowledgeable and dealt with a very complex switchover and handled it very effectively and courteously. He very much made our experience so much smoother than it could have gone. My compliments to Verizon, and especially to Jay. Loving my new phone!
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November 2023 by Hovhannes Keshishian
I honestly cannot ask Daryl for anything more. He exceeded my expectations in every sense of the word. He was patient, he was kind, he listened to my needs, he was very knowledgeable about the products and services that Verizon has to offer, he put together a plan that suited my usage and data needs, and made recommendations wherever possible to make these adjustments all the while taking care to make sure that I was not paying for anything that I didn’t need and I wouldn’t come up short later on down the line. It was his integrity that stood out to me the most. In this day and age of high-pressure sales tactics it was a refreshing experience to come across someone whose only interest wasn’t making the highest dollar value sale possible and actually listen to the person that was standing or sitting in front of them. I will always remember him and ask for him by name whenever I go back to that store .
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November 2023 by Cenk Turkay
It’s a 3rd party location. People working in there are not helpful. They are overcharging for services as well.It took me two trips to here and one trip to the corporate store on La Cienega to get a simple prepaid card. And I had to listen to personal stories of one employee for half an hour.I paid $50 more than I should have to get a terrible customer service.