July 2019 by Jennie K.
PASSPORT OFFICE: GO EARLY! They open at 10:30, we arrive at 11:00 and we did not get our number called until 4:00. We roamed the area, had some boba, went to Target, sent my children to the park across the street with my husband while I continued to wait. If you can do it via mail, DO NOT walk in! Unless you have nothing better to do with your time and enjoy waiting with a room full of people and cranky children. Have your paper work, copies and photos ready. We were seen, had papers checked and signed in less than 20 minutes for 4 children. The reason why it takes so long is because of the countless people who walk in and fill/re-fill out their forms because of errors or just not being prepared! There needs to be a better system! The employees are cordial and just doing their jobs. There are 2 employees and half the time only one was there. Perhaps more employees or making sure the paper work is complete before being seen??? Not sure, but it is a HUGE wait and the employee said it is like this everyday. Be prepared!
