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February 2024 by Andy Shef
Visited this clinic for the first time today. If I could give 10 stars I would. Took my one year old dog in for a well exam and to get Simparica. Also had her chipped. Reasonable prices, friendly staff and Dr. An is simply fantastic. Fast service. Clean office. I highly recommend Dr. An and her office for your pets needs.
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February 2024 by Amalia Roman
I called in right before closing to ask for pricing quotes and Frenchie was super helpful! I definitely plan to bring my cat in for an exam soon just based on how great the customer service was.
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February 2024 by Rosemary Stomp
Thank you for your understanding, your kindness and compassion. I lost my 20 year old cat Bustard and the hurt is overwhelming but the support you gave me will remain with me always.
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February 2024 by Lakers Clippers
Ok getting to know Hope Veterinary Care. This is my third time contacting them . They are compassionate helpful and fair.
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September 2023 by michelle steinhardt
Hope veterinary clinic is the best if you care about your pets! Dr. An and entire staff are wonderful! We found out two weeks ago that our seven year old pup had a tumor and within days discovered it was cancerous. Dr. An along with a specialist surgeon due to the complex nature of the location, successfully removed the tumor and nearest lymph node with clean margins and we received the results that she is cancer free with no spread! We knew Obi was in great hands. The compassion and professionalism is always above and beyond!
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March 2023 by Donna Rudolph
Took my dog in because he had a blood blister on his paw between toe! They said something is in his paw like a splinter so they put my dog out removed tiny twig and bandaged the foot and with medicine they charget me around $800 I talked to friends and they said the price is ridiculous!! Too expensive!! I will be takling my dog elsewhere!!
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January 2023 by Tidus Kitana
Deep cleaned my teacup poodle pretty good. Everything seems fine.
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July 2022 by walter r.
My family and i have been taking our pets to Adams Pet Hospital for over 20 years. This weekend I took our 15 year old Maltipoo in for routine anal gland expression. Unfortunately I left my wallet at home so I asked the person at the front if it was possible to pay with Apple Pay or I could call back once I got home with the credit card info. The lady at the front couldn't make that call so she said she needed to go back and ask the dr. When she returned she said unfortunately I would either need to go home or see if I could call my wife to get the card info. Fortunately my wife picked up the phone even though she was in the middle of a nail appointment and we were able to provide the credit card info. I was kind of peeved that they wouldn't provide the service unless I had payment right then. I mean 20 plus years we have been going there and they didn't even offer the option to send me an invoice for the services or allow me to call back with the info. I asked to speak with the dr. but she was too busy to see me. I told the two ladies up front to let the dr. know that I would be taking my business elsewhere and before I could get the words out of my mouth they said they understood. The point I am making is that if they don't even trust a 20 plus year good customer to pay a 25.00 bill than I don't think they understand the meaning of good customer service. I'll add to this that they also recently recommended putting my old dog under anesthesia for teeth cleaning and anal gland work. I of course went for a second opinion and there was no need for anesthesia. Finally, while I was there a family was unfortunately having to put their pet down. The room they were in is just off the lobby and you could hear the poor owners crying. I would think on such a sad situation the owners would be afforded more privacy in a back office versus right out front where all can be heard. I had no choice but to leave the lobby during this time as it was unbearable to continue hearing their pain.
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May 2022 by Adrianna S.
Thank you so much Adams Pet Hospital for taking care of my baby Buddy. Buddy is a 4 month old Labrador retriever and he has been cared for by Dr. An and the rest of their amazing team. Not only has he had all his regular wellness check up but also whenever he not been feeling well I am confident that they always take good care of him and have him feeling better in no time. I don't know what we would do without you! From the bottom of out hearts thank you so much!
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April 2022 by Emily V.
I was quoted $350 for a spay of my 7lb puppy to find out only 2 weeks later it was now going to be $670. I asked how it could possibly be that the prices doubled to find out there is a new owner. I will be looking for a new vet now.
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April 2022 by Eric Van Gilder
Adams Pet Hospital, Huntington Beach, CAUpon receiving a reminder card from the vet, I’d called to make an appointment, and was told (Katrina, 2/3/22, 9:10 AM) that I didn’t need one; just drop by, so that’s what I did today, to get Bravecto and a cytopoint injection for my dog (both skin allergy related).When I arrived the receptionist seemed to have problems finding me in their records, but after a few minutes it became apparent was that the issue was that I didn’t have an appt. I explained the advance call, and what I was told, but was treated with annoyance and suspicion. Finally, after I said that if they couldn’t treat my dog, I could go to another vet, treatment suddenly became doable. They took my dog, gave him the shot and had him back to me in perhaps 90 seconds. Great! Now let’s pay the bill and go home. As I turned to leave the receptionist started to chastise me for not having an appt….again.By this point, I’d had my fill and asked to see the vet. They took me to an exam room, and closed both doors (so no other customers would hear my dissatisfaction). The vet came in and introduced herself as a new owner of just a few weeks She acted sympathetic to my cause, then said she’d talk to the receptionist. I asked her to do it there in front of me (I had been chastised twice by then!), and she suddenly pulled back shaking her head “no”. I said ”so it’s not good to embarrass and employee is it, but it’s OK to embarrass a customer…..twice”, and I walked out.On my way home, I remembered something my adult daughter (another soon-to-be ex-customer) said about their practice that if the vet even looks at a dog (like to administer a shot), it’s a $50 charge, and I noticed my bill was lower than I expected.THAT’s what the problem was – by not having an appt., they lost $50 (90 secs for $50 is a rate of $2,000/hr.!) I get it. What I don’t get is their inability to act like a responsible business, better train (or replace) under-performing staff, and swallow a small loss that’s their fault gracefully, and it was just easier to blame the customer!When you buy a new business, one of the key assets involved is the “good will” of the preexisting customer base, and Adams Vet Hospital just lost my family’s for good!
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March 2022 by Nick And Teresa P.
Adams pet hospital is the best! Our beagle goes in for anal glands every 3 weeks and actually enjoys it:) the last vet had to carry him in:(. Thank you Dr. Tan and staff for the great care you give our Joey. I highly recommend them.
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March 2022 by Keith D.
My wife and I have been bringing our dog to Adams Pet Hospital since the original ownership going on 5 years. Today was a major disappointment. We had an appointment. Showed up early. The nurse put us in the patient room and we sat there for 40 min while we watched at least 5 dogs come in and out after us. I made eye contact with the doctor and nurses several times. Not one employee came to check on us. I understand Saturdays are busy. But we were there to only renew flea medication. Stuffed in a small room with masks on trying to wrangle an excited dog for 40 minutes being forgotten was not how we wanted to spend our Saturday. We saw another dog leave that came in way after us and we finally had enough. We popped the door open and asked if we should reschedule. The nurse said "I told the doctor to see you first" no empathy. No apology. No medication. No rescheduled appointment. Zero effort to fix the situation. We will not be back. I don't mind spending double the money to have good service elsewhere.
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March 2022 by Mark Allen
Extremely rude, called to schedule an appointment to spay my daughter's pet rabbit. The lady that answered said "we don't do that here" and did not give me a chance to respond before hanging up.
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March 2022 by S A.
Brought my puppy here for spay surgery and I was very pleased with the attention and work done.
