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February 2024 by Ky Nguyen
This location is weird. At 10:45 the bank teller walked away without replacement. Then people get long line without any teller to help.
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January 2024 by Tony Diaz
Worst bank ever. Less and less branches. Longer holds on checks than any other bank. I feel bad for their employees that have to deal with a company that only cares about their bottom line... if you are thinking about working with this bank, you will regret it 100%
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December 2023 by Oliver
Nice, friendly and helpful staff. Athena was a great in helping with my banking needs. Thank you.
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December 2023 by Ron Provence
Excellent service, excellent products.I've been a BofA customer for over 30 years!I'm not switching!
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September 2023 by Kelly Roberts
The service center person at the HB Main Street office was terribly condescending today. The website wasn’t working when I tried to wire funds and she continued to tell me it did work. They also gave me a pin that worked for 1 wire transfer, then suddenly stopped working. I've had to go into the bank for simple services that the website should support (I've had to take time off work because of this). I have accounts at Chase Bank that have no issues and the website actually works. The systems at this bank are highly unreliable. Take your money anywhere else.
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September 2023 by August Court
Worst serviceWorst customer careBecause of this branch we closed all of our accounts with Bank America and moved to Wells Fargo, 200% better.
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July 2023 by Mac J
Was having multiple issues with another institution/ overdrafts, holds, and check order status. Matthew and a woman from leadership went out of their way not only to help solve the problems but also aid in my understanding of the issues and how to move forward in avoiding similar instances in the future. Very pleased with their professionalism and communication. (Will edit and get the woman's name who helped me when possible)
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April 2023 by kayla hight
The young man with dark hair and i believe a mole on his face always gives me trouble. He’s not qualified to work there and knows nothing. i asked when the funds i deposited would be available to me he said tomorrow now it’s a week?? i would’ve cashed the check if i knew this. This isn’t the first time he’s messed up or gave wrong information. i don’t know how he hasn’t been fired. really unprofessional
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January 2023 by Phillisha H.
Went in on Sat and they were open! So many BofA have shut down or changed hrs without notice. They were very nice and quick service plus they even squeezed me in to get a document notarized.
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November 2022 by Christina Tsai
Only one teller work with more than 10 customers in afternoon. Wait time 30 minutes
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November 2022 by Dat Do
1 teller opened with 8 people deep in line, in the middle is a Thursday. 17 mins to make a specific withdraw. Really B of A?? Need more tellers.
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September 2022 by Jordan N.
I have never given a bad review... but here we are. I almost lost my first home purchase from a mistake on their end. There is a difference between a wire and a transfer! DUH. Everyone's responses prior to mine say it all. Go elsewhere, change banks... leave!
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September 2022 by Stacy A.
This branch notoriously has one teller no matter how long the line is out the door. I get that BofA wants to encourage online banking but some people need to see an actual person live inside the bank. These banks are getting away with highway robbery for no service and all our money and interest!!!
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April 2022 by John E.
What a joke. One teller every day. I've been waiting to cash a check for 30 minutes now. Happens every time I'm here. There are so many better options that would love to have our business.
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March 2022 by Audrey Honeycutt
My daughter and I came in to get a small issue of never receiving her ATM card in the mail handled. We checked in and were told to wait. After 25 minutes I went to 2 of the ladies sitting and chatting at one of the desks and mentioned that we had been waiting for over 20 minutes. The girl looked up and down at me and asked if I had an appointment. I said no and she said that I’d have to wait for someone to free up and the 2 of them walked to another kiosk further back to continue their conversation. Horrible customer service!
